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Customer reviews

Rating 4.4 out of 5 stars with 2276 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 2,275 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Can't go wrong

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best cheap smart thermostat, installed on a old system works great. Make sure u know what wires to go where. Installed with a common wire as it needs constant power but my old system doesn't have a common wire

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that i can turn my furnace on/off, heat/ac up or down a degree from my phone. Even if i am out of the state. Plus it will loght up when i walk by so i can see what it is set too.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Google nest

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Google nest is the best thermostat i have had yet! Installation was east and set up was easy

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice lite version of nest

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simpler version of the much more expensive version but still does everything i need for a smart thermostat via the Google Home app

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Smart Thermostat

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this. So easy to install. Just make sure you watch the video for this exact model. I accidentally watched one for a different version and got scared thinking it wasn’t going to be compatible. Anyway, I love how I can control it through my phone.

    I would recommend this to a friend
  • Cons mentioned:
    User interface

    Rated 2 out of 5 stars

    Disappointed. Not like our previous Nests.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our third Nest thermostat, and quite frankly by mistake we ordered their lower-end product. This one reeks of BOM cost reduction. No moving parts, and a much clunkier UI. Worse, the BestBuy website does not specify that two products are needed. The ludicrous (see photo) backplate must be ordered and shipped separately . We also purchased installation when we bought the unit. Best Buy’s tech claimed that there weren’t enough wires to support the Nest and bailed. We didn’t get charged for installation, but we did need to pay a local HVAC tech $250 to install it (no additional wiring required, as it happened). Recommendation: search for and purchase Google’s top-line/upgraded Nest (if they are still available). And while Best Buy tech was friendly and on-time, set your expectations on the low side.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello there! Thanks for taking the time to share your feedback about your recent Nest Thermostat experience. We understand your frustration, and we sincerely apologize for the inconvenience and disappointment you've encountered.

      We appreciate you raising the lack of clarity on the Best Buy website regarding the backplate being a separate purchase. We're working with our partners to ensure accurate product information to improve support for Nest products.

      Also, we strive to offer a range of products at different price points. While this model may have fewer features, it is designed to deliver smart home compatibility. It relies on a touch interface, which some users prefer for its sleek design and ease of use. Thankfully, you can control and manage the thermostat settings using the app even when you’re not at home if your thermostat and Home app (phone or tablet) are both online.

      We appreciate your recommendation to choose the top-of-the-line Nest Thermostat for more features and potential compatibility. For installation guides and troubleshooting tips, you can visit the Google Nest Help Center page or contact us directly using this link: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    Highly recommend!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have this full kit and for both downstairs and upstairs. Easy to control from home and set schedules. I absolutely love it!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy set up

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up, so far easy to control especially thru the app

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy self installation, works great!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife and I installed this ourselves with no experience, there is wiring involved but fairly straightforward. Batteries that came in it were dead, but they charge from the power coming from your hvac system. Simple and easy to connect to our Google Nest Hub, very easy to set up and program thermostat for eco friendly use. Recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest thermostat.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With a little bit of research me and my wife got it done with not much technology know how

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Looks sleek works well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works pretty good. A little complicated to get hooked up. Looks amazing. App works pretty well. Will depend a lot on your current system.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Nest Thermostast.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Another excellent nest product. Easy to install and configúrate.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Simple and easy to use. Small packaged.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredibly simple to use and simple to mount. Perfect size (about that of a hockey puck). 65 inch tv for size reference

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to Setup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We installed this thermostat to replace a builder-grade one from 2003. Huge upgrade. If you have Google Home devices, this purchase is a no-brainer. This was our first Google Home product and we had to install the Home app on our mobile device in order to install and activate the thermostat. It was worth it as now we can control the temperature from our mobile devices as well as set programs for sleep temps and energy saving temps. Highly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better platform than prior device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm switching from another brand of Wi-Fi enabled thermostat. I installed one previously in another home and like the Google environment better than the Honeywell app.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Google Nest

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good investment ,easy to install for beginners. When you walk pass screen will turn on

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great option to substitutes your analog thermostat, easy to install, setup and use. The temperature can be set up for heat or cool at different temperatures for different times of the day from the app, and can be controlled, I didn’t like that the base plate does not come included, I would just need to perchase it to cover up the screw holes from my previous thermostat.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Easy and great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that it’s so easy to install and get working. It looks modern and sleek on my walls.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great thermostat

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good thermostat. Easy install. Clean look. Functionality is easy and simple.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Kind of disappointed

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After having this for a year, it has gone out 3 times on me; one day working and one day not working. I like having a smart thermostat but others have told me there are better out there. Also the mirror finish on it is an odd choice which reflects a lot of light and guests don't understand why the bezel won't spin. It also doesn't come with a face plate.

    No, I would not recommend this to a friend
    • Brand response from Google Nest Support
      Posted .

      Hi ITZcoolGUY. We appreciate your feedback. We're sorry to hear that your Nest Thermostat hasn't met your expectations. To help you troubleshoot the issue and get it working smoothly, please fill out this form: https://support.google.com/googlenest/gethelp Nest

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