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Customer reviews

Rating 4.4 out of 5 stars with 2276 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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86%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 2,276 reviews
  • Pros mentioned:
    Installation, Overall performance

    Rated 4 out of 5 stars

    Good with one miss

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great thermostat works well connects quick and easy with simple install. 4 stars since it doesn't work with the best temperature sensors

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Thundercheeks, thanks for posting a review. We apologize if you’re unable to connect your Nest Thermostat with the Nest Temperature Sensor. Your feedback is important to us as it will greatly help us improve our products and services. We’ll also make sure to pass along the details of your feedback to the right team. If you need help, feel free to contact our support team. You can reach out to us anytime using this link: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Installation, Remote control

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was easy to install and set up. I really like being able to control the unit with my phone. Setting up schedules of when it is on or off or reducing temperature when we are not home is very nice.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Simple thermostat, make sure you have right wires

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this for an older gas furnace with a forced air system. Bought new HVAC wire since my old thermostat only req'd a red and white (YES you need C wire or transformer if you only have a R and W!). Was having my furnace constantly turning on and off. Eventually purchased a transformer from Amazon to power the Nest. Having a hard time connecting it to Wifi, but it does what I need and is much more aesthetically pleasing than my previous clunky thermostat.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi mariahp, thanks for sharing a review about the Nest Thermostat. We can imagine how hard you tried to make it work, and we appreciate all your efforts. However, it’s unfortunate to learn that you’re having a hard time connecting it to Wi-Fi.

      Connectivity issues can be caused by different factors like location and distance of Nest device, Wi-Fi router, outdated phone and Nest app. This may also be caused by Wi-Fi network congestion, and Wi-Fi interference with other devices and/or networks. Removing other devices from your Wi-Fi might help.You can also try setting up your Nest Thermostat on either the 2.4GHz or 5GHz bands and see which band is more reliable.

      If still unresolved, we’d like to have a closer look into this issue as there could be other several reasons why the thermostat is behaving differently. You may get in touch with our support team here anytime: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Installation
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Easy install, easy battery change.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thermostat was super easy to install. The batteries it came with were already dead and only realized after finishing install which kind of sucked but it was very easy to just remove the face plate and change them out.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Remote control

    Rated 5 out of 5 stars

    Must have!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome thermostat must get it! We love how we can control it from our phones and set different temperatures throughout the day

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Worth the extra few bucks.....

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After initially getting a cheaper brand that turned out to be a complete nightmare to set up and was nowhere near as intuitive, I brought back the other brand and bought two of these Nest Thermostats (one for upstairs one down). The Nest was really easy to set up and does support no C wire without having to rig anything in your furnace panel wiring. One it was connected to WIFI it set up in a matter of minutes with no issues. It did take a little learning to figure best way to set up for how you best want the thermostat to work during certain times of the day but think I have that sorted and while on vacation I am able to adjust themp up on my phone while turning down prior to our return. Does what it says at a great price.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Impressive! I’ve always used the programmable ones from the big box store but tried this one and it works great and I like the app.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Thermostat

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the 2nd Google Nest Thermostat I have purchased. I bought this one for my 2nd home and it works great. I love how well the Google Nest Thermostat integrates with all my Google devices,

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    Enjoying my new thermostat.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am really glad I made the upgrade from my ancient thermostat to this Nest Smart Thermostat. I had been running the heater more than normal during this especially cold winter. After a couple of rather high electric bills, I figured a new thermostat would likely run more efficiently and, hopefully, help lower my usage and bills. I am not sure of the effect on my bills yet. But the AC certainly seems to be running more efficiently. I also love having the ability to control the settings while away from home. I have lowered the temp while away after having forgotten to do so before leaving. That's not only efficient but a cool bit of tech. Even if it does not greatly reduce my overall usage and costs, it is a great upgrade for all that it does provide.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Nest smart

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product im try 2 weeks and recommend 100%

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and works great. We are very happy with our choice.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Remote control

    Rated 5 out of 5 stars

    No more second guessing if i turned off ac/heat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fairly easy set up really like how I can turn on/off my ac/heat from my phone

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Installation

    Rated 5 out of 5 stars

    Absolute best

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy installation and effortless use. The app, however, is often confusing and messes up after updates.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    As you know, it’s a successful product.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a thermostat with no flaws to point out—there’s nothing more you could ask for in such a product. It’s a reliable item that continues to sell well even without reviews, and it’s likely to keep selling in the future.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Outstanding bit of kit for the home

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install and works without any issues. A great way to control your temperature at home.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Compatibility

    Rated 2 out of 5 stars

    Nest

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a nest at another home and it works great. I wanted one for my vacation home so I could monitor both from one app. The HVAC guy hooked it up and we could not get the heat to work. After much investigating we found out the Nest wont work on many old thermostat lines because there is not the correct wires. Because there is no attic in the vacation home we can not rewire without tarring walls out. This is very annoying. and now I have a nest i can't use.

    No, I would not recommend this to a friend
    • Brand response from Google Nest Support
      Posted .

      Hey AdeleP! thanks for your review! We regret that the purchase of your Nest Thermostat was not compatible with your HVAC system.

      Google Nest thermostats are designed to work with most 24 V systems, even older systems. They work with all common fuel types including natural gas, oil, and electricity.

      You can also check your system's compatibility here: https://store.google.com/intl/en_us/widget/compatibility/thermostat/ Nest

  • Pros mentioned:
    Design, Remote control

    Rated 5 out of 5 stars

    Nest

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the device more than the smart learning one. It’s simple and blend in with my home. You rarely notice that it’s there. I love the product, and it maintains the temperature and I barely notice the heater is on

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice thermostat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had the Nest Learning thermostat before. It always did odd things. Switched to this one and it's been great! Easy to read, easy to use, and the app is pretty easy too (Google Home app). Hooking it up was straight-forward and simple. The setup wasn't too bad, but it complained about the "C" wire. I reseated it and still had issues. I looked it up and saw that many people had to reset it to get it to work. Reset to factory settings, completed setup again, and it worked!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    glad I bought this thermostat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to install with online video instructions. my previous thermostat was pretty huge compares to this NEST, so I have to get the back plate to cover up some screw holes etc. once installed, I love it.

    I would recommend this to a friend
  • Pros mentioned:
    Installation
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Works well. Sort of.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Works well but I’m having issues. It often gets disconnected from network so I’m having to reset it daily.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, thank you for sharing your review here. We're sorry to learn that you're having some connectivity issues with your Nest Thermostat. This is not the ideal experience we want you to have. We'd like to take a closer look at your device and help you with troubleshooting steps that may improve the performance of your thermostat. Please reach out to our support team by visiting our Google Help page here: https://support.google.com/googlenest/gethelp Nest