Customer Ratings & Reviews
- Model:
- GA02083-US
- SKU:
- 12017884
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers consistently note the product's excellent ease of use and strong overall performance, often praising its straightforward installation, remote control features, and sleek design. However, some users have reported intermittent connectivity issues and compatibility challenges.
This summary was generated by AI based on customer reviews.
Love
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this product! It works so well! My electric bill is down!
I would recommend this to a friend- Cons mentioned:Compatibility
Disappointed Buyer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I checked to make sure that these thermostats were compatable with my 24V wiring and after installation it did not work with Wi-Fi. Spoke with customer service and they advised the thermostats needed to be connected to a power source. Purchased two and still did not work. After almost an hour with customer service we removed the thermostats and will be returning them. Also these thermostats look like they are white front but they are mirrored.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, thanks for taking the time to share your feedback. We regret to hear about the unsuccessful installation of your Nest Thermostat.
Nest Thermostat works with most 24V heating and cooling systems, including furnaces, air conditioners, boilers, and heat pumps with either forced air or radiant delivery that has a maximum of 6 wires. We may be looking for possible incompatibility of Nest Thermostat with your HVAC unit. If you haven’t yet, we suggest to check the compatibility of your system using our compatibility checker: https://store.google.com/us/widget/compatibility/thermostat
If you need further assistance, feel free to reach out to us again anytime. We’d be more than happy to help you here: https://support.google.com/googlenest/gethelp
Easy install
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super duper easy to install and set up is really easy
I would recommend this to a friendGreat.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great product, recommended if your needing a new thermostat
I would recommend this to a friendGoogle Nest
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love it! So much more efficient than my previous thermostat
I would recommend this to a friendAwesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The color is so cute, it’s a good size and works pretty good.
I would recommend this to a friendGood
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has all the features you want for a better price..
I would recommend this to a friendGood product, Bad service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took a hour to get assistance for my purchase. Customer service was the worst experience ive had at a best buy.
I would recommend this to a friendBrand response from Nest Support
Posted .Hey there, BonnelM. We're sorry to hear that you had a terrible experience with the retailer. If you need assistance in setting up or installing the Nest Thermostat you purchased, please don't hesitate to reach out to our team of specialists on our Google Help page. We're standing by to provide you with troubleshooting tips and guides so you get the best performance from the device. You can visit our 'Contact us' page here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Connectivity
Junk
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk. At my old house we had the older neat thermostat and that was amazing. Wish I would have taken it with me. This one is junk. 1 - 2 times a week it disconnects from Google (not wifi) and I get an ERROR in the app. It tells me to check my wifi but the thermostat is still connected to wifi. I have reset it and it gets all the way through and then says "cannot connect with google." Kind of defeats the purpose of a smart thermostat if it can't even connect to the company that owns it.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Anon12345846, thanks for making us aware of the issue. We apologize for the app disconnection and the error you get with your Nest Thermostat.
Here are some troubleshooting steps you can try out to fix the issue:
1. Make sure your home Wi-Fi is working.
2. Check the status of the Nest service by visiting https://status.nest.com/.
3. Check that you have the latest version of the Google Home app.
4. Restart your Nest Thermostat.
6. Restart your router.
7. Check for possible interference.
8. Reset your thermostat's connection.
9. Check for Parental controls or firewall security.
If the issue persists, we recommend contacting our support team for further troubleshooting and isolation here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Remote control
Awesome product worth every penny
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smart thermostat's are simply amazing. these ones from google are excellent, the ability to set schedues and manage the temperature in my home remotely is so useful.
I would recommend this to a friend Awesome home product!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Google product. Really good smart features for the home.
I would recommend this to a friendGood product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product and easy to use/program. I bought multiple
I would recommend this to a friendBest thermostat
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Check out if it’s compatible first with your unit before you buy.
I would recommend this to a friendEasy and handy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ahhh. Simple “hey Google turn thermostat to 68” from anywhere.
I would recommend this to a friendThermostat
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great thermostat but I did return for the higher level model
I would recommend this to a friendGood deal
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent thermostat for energy-conscious consumers.
I would recommend this to a friendGoogle home app sucks. Bring back Nest
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The thermostat itself is good but having to control it through the Google home app is terrible The nest app was way way better. Big let down from my previous nest thermostat. Google really dropped the ball with that
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Foster,
We appreciate your review of the new Nest Thermostat and are sorry that it didn't meet your expectations.
We're always working to understand our customers' needs and expectations so that we can improve our products and offer more options. If you have any questions or concerns about your Google Nest products, we'd be happy to help here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Ease of useCons mentioned:Connectivity
Would not recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product, but not worth the money. Many features still need to be worked out.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there Oleg, thanks for sharing your feedback. We´re sorry to hear that Nest Wifi fell short of your expectations.
We'd like you to know that we value your feedback, and that we´re always keeping our eyes and ears open to opportunities that will help us to keep improving our products and services. We may need to learn more about the details of your concerns so we can pass this along to our engineers and developers, and go back to the drawing board to see how we can provide a better experience for you with Nest Wifi.
If you´re willing, please feel free to contact our support team as we'd definitely love to hear more about the features and improvements you´d like us to add, by reaching out to us here: https://support.google.com/wifi/gethelp
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good software a bit tricky needs some updating
I would recommend this to a friendA steal
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A beautiful thermostate and a great value for money spent
I would recommend this to a friend