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Customer reviews

Rating 4.4 out of 5 stars with 2293 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers consistently note the product's excellent ease of use and strong overall performance, often praising its straightforward installation, remote control features, and sleek design. However, some users have reported intermittent connectivity issues and compatibility challenges.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 2,293 reviews
  • Pros mentioned:
    Overall performance, Remote control

    Rated 5 out of 5 stars

    Hose thermostat

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Updated our thermostat to this smart one and we love that we can change the temperature with our phone, and the mirror look is so pretty.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Google Thermostat

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and use. Great features for phone controls.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Prefer over the pro version

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this version after having the pro version for years. The reason I downgraded to this is because the battery on the pro gave up on me and wouldn’t charge. I don’t have a c wire to my thermostat so the battery wouldn’t hold anymore and started turning off my A/C unit when the battery would randomly give out. I like this version better because it allows for replaceable batteries.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Google Neat Thermostat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as many features as the more expensive model, but it does all we need it to do and it can be controlled from your phone.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Nest Thermostat

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased two of these a couple years ago and they are working great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the open box item via BB’s site. Everything but the manual was included - that is easy to obtain via google search. Anyhow. Some nuances in setup, I had to “lie” to the app to get it to recognize wiring. After that, scheduling was easy. Screen activation via presence is kind of nice also. Matter integration allows me to add to HomeKit and the interface is easy to navigate - same can be said for Google Home controls. Do yourself a favor and get the trim plate, my thermostat was attached to an early 90s vertically placed electrical j box and the Nest plate integrates well.

    I would recommend this to a friend
  • Cons mentioned:
    User interface

    Rated 3 out of 5 stars

    Not good, Not bad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good, not bad. If you’re on the fence on the $300 Nest or this one. Go with the $300. I had the $300 nest and it gave out after about 2 years, saw this one and thought it would be ok. It was, for the most part. The user interface is not as easy as the original and there is no additional thermostat support. I use to have a thermostat sensor upstairs and at the back of my house, now I have only the thermostat on the wall. Save your time and get the original Nest

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Thanks for sharing your thoughts on the Nest Thermostat, AlexB. While it may not have been the perfect fit for you, we appreciate your feedback. We’d like to hear more — when you get a moment, here’s a survey: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG madebygoogle

  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Very Handy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works great for me. Pretty easy to install and your local utility company probably has a rebate also. Get it on sale and you will pay almost nothing after the rebates. Check it out

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Minimalist Thermostat.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great thermostat. I had the upgraded version of the nest until it broke when my son threw it across the room. Everything works as it should.

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    Is not only about looks.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good on controlling temps, stabilizes the house very well, differently than my previous analogic one.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Review of thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best smart thermostat; easy install, reliable app, and connects to Alexa for easy control.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Thermostat

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work great love the features with the app can easily access all devices

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ease of use

    Rated 5 out of 5 stars

    Love it. Glad I made the leap to smart thermostat

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Instruction to install were easy to follow. Looks good on the wall without the wall plate. Enjoy having ability to use my phone to control it. Would definitely recommend to any of my friends.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ms. Cheryl Brathwaite

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with it wasn’t monitor with your phone

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ease of use

    Rated 5 out of 5 stars

    smart purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the product was easy to install and program. it is very nice looking and fits the decor very well. very happy with this purchase and would recommend it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A convenient thermostat

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will never go back to a thermostat I can't control from an app on my phone. This small thermostat blends in with room decor and has a convenient touch screen. I took one star off because I think some of the features could be a little easier to use.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with this purchase. It works seamlessly with the app and allows us to connect to our local energy company to get reward for energy conservation. Great buy!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Buying from Bestbuy is always an easy purchase

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    amazing product, I would definitely recommend purchasing from Bestbuy

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Remote control

    Rated 5 out of 5 stars

    Easy to install

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelente product, i can handle my ac temp from my phone any time, the installation was easy, as an advicr i would recommend to get the nest thermometer so the thermostat run the ac untill all your rooms have the temperature you want

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ease of use

    Rated 5 out of 5 stars

    Smart home, smart buy

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy installation and a awesome smart home feature. I purchased this for my in-laws and the find it super easy to use and love it’s sleek design

    I would recommend this to a friend