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Customer reviews

Rating 4.4 out of 5 stars with 2292 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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86%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 98 Showing 1,941-1,960 of 2,292 reviews
  • Rated 2 out of 5 stars

    Google messed up Nest

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have 3 Nest thermostats from a couple year ago and November 2021 I purchased a 4th which is now Google. Horrible setup, took me over an hour, no instructions (had to go online to find), messed up menus are confusing, forces customer to use tracking apps, and the scheduling flexibility is gone (used to be able to pick on/off times and temps anytime on any day. Now you get sleep or two others which don’t match everyone’s life patterns. I’ve yet to figure out the ad-how control which was one push on the original Nest devices. Horrible user controls. Don’t waste money on this unless you like frustration and don’t mind being less than satisfied. So so disappointed

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi KikiL, thanks for sending in your review. We're sorry to learn that you had a horrible experience with your Nest Thermostat and setting it up. Our priority with this launch was to create an integrated experience with other Google Nest products and to make the Google Home app as the one place you can control all your Nest and other smart home devices with the Google Assistant. Your feedback helps us understand better what your needs and preferences are when looking for a product. Rest assured that the information you provided will be relayed to the right team and help improve how we provide you service.

      If you do have additional questions or need assistance with your other Nest Thermostats, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    No complaints

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks good, works good. Litt!e tempermental about wire contacts, especially "R".

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Not working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unit not working not connecting to internet. Help!

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hey there, Tony. Sorry you’ve run into trouble installing your Nest Thermostat. Here are a couple of troubleshooting steps to get your device back on track:

      1. Check for a W5 help code: If your thermostat can’t see any nearby Wi-Fi networks, including your own, you may have a W5 issue. To access Network settings, press the thermostat ring and open the Quick View menu. Then, select Settings and turn the ring until Network appears. If you see an Error - nest.com/w5 message on your thermostat, go to Troubleshoot a Nest thermostat W5 code.
      2. Restart your thermostat: On your thermostat, go to Settings and then Restart. After your thermostat has finished restarting, use the Home app to try to connect again.
      3. Restart your router: Sometimes a router restart can get your network to show up on your thermostat.

      Here’s a link with more details: https://support.google.com/googlenest/answer/9249211?hl=en#zippy=;

      If you still have problems, don’t hesitate to reach out to us: https://support.google.com/googlenest/gethelp? madebygoogle

  • Rated 5 out of 5 stars

    Love the nest brand

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nest product are always good and controlling through app make life easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest is the Best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i already have a nest in my office and decided to buy one for my home

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    like it better than the learning thermostat

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sleak design and easy set up through app. only having to use the home app is a major plus. i adjuat the temp more on my phone than the device itself so it didnt mind that it didnt have to full dial

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great thermostat

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up. Great for being able to control remotely. Cost effective.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google Nest

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works like it should - Google Nest Smart Programmable Wifi thermostat

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Programmable thermostat

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome way to control your thermostat via mobile app from your home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great system

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have multiple in my house. So convenient to be able to control all from one place.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent thermostat easy to install

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this free after the rebate - awesome upgrade to my home

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality and easy to use. It looks really clean and neat on the wall.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Works great but controls suck

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, but the touch control on the side is much harder to use than the other Nest designs with the twisting ring control.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, Chad. Thanks for taking the time to share your feedback on the Nest Thermostat. We’re glad that it works great, but we’re sorry to hear that your experience with using the touch bar is below your satisfaction. Aside from using the touch bar on the side, you can also control and manage the thermostat settings using the app even when you’re not at home as long as your thermostat and Home app (phone or tablet) are both online.

      Feedback like this helps us better understand our customers’ preferences and needs. Rest assured, this will reach our product team for future improvements. And if you need help with using the thermostat effectively, feel free to contact us and we’d be happy to guide you, here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Google nest

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have installed it and working good. It regulates my energy usage remotely.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    No c wire

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return because my system didn’t have a c wire

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Looks good. Needs plate

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation is just like any thermostat. The plate is pretty much a must and is not included. Not compatible with the temperature sensors.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic smart thermostat!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic smart thermostat! easily integrated with the google home app.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Option for Smart Home

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought to replace our analog thermostat. Saved us about 15% on our heating bill.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to Install and use with Google Home

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is easy to install and to program with your Google Home app. The Google Home app walks you through the whole installation and programming process step by step with detailed illustration.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Give it a try and see what you think

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my thermostat it’s convenient for everyone in the family

    I would recommend this to a friend