Customer Ratings & Reviews
- Model:
- GA02083-US
- SKU:
- 6460785
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
to a friend
Customers are saying
Customers frequently mention the Nest Smart Programmable Wifi Thermostat is easy to use and performs well overall. Installation is straightforward, and the remote control and scheduling features are appreciated, as is the sleek design. However, some customers have experienced connectivity and compatibility issues.
This summary was generated by AI based on customer reviews.
Stopped after 2 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this as a house warming gift for my mother in law. It has stopped working after 2 months. Thankfully it didn't stop on the cold days we were recently having. Actually installing it wasn't that hard but to set it up with the apps were a bit annoying.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Eldnar,
Thanks for sharing your feedback with us. We're sorry to hear your Nest Thermostat stopped working after only 2 months. We understand how annoying this experience may have been.
If you'd like us to have a look at the issue, our support team would be happy to help. Feel free to contact us via the Google Nest help page here: https://support.google.com/googlenest/gethelp
Cost cutting move by Nest
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very good, the touch (I think it's a cost reduction move), really does not work. It's much cheaper than my unit in terms of construction and design. It lost too many features from the old unit, so I gave it away.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi eJoe, thanks for posting a review to let us know of your issues with the Nest Thermostat, and we’re sorry to hear that it failed to meet your expectations. We understand that you like the features of the old unit, and losing too many features on your new unit makes it less than ideal for your needs. We’re taking your feedback seriously to work on future improvements. If ever you’d like to try the thermostat some time again, we’d be more than happy to provide service and assistance, and you’ll find always available here: https://support.google.com/googlenest/gethelp
I had to return next day bc stopped working.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was told by cashiers and ac repair man that this is common issue with this model thermostat.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, Jayc. Thank you for sharing your review on the Nest Thermostat. We're sorry to hear that your experience was less than ideal with the device and that you had to return it. This is not the initial impression we want you to have with the device. We appreciate the feedback and have taken note of it. If you’re ever considering Google products in the future and have some inquiries, please don't hesitate to contact us on our Google Help page here:vhttps://support.google.com/googlepixelbuds/gethelp
Bad open box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No batteries, not thing else...boxx is broken, old and bla bla ..
No, I would not recommend this to a friendNever change your router password
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 Star due to the difficulty in setting up after simply changing my router password. There is no way to just change the password. You have to factory reset, and start all over again. This goes for EVERY Google product, their smart displays, speakers, smoke detectors. It's ludicrous.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi John! Thanks for sharing your experience with us. We're sorry to hear that you had a hard time changing your Nest Thermostat's Wi-Fi password. There is no need to factory reset your thermostat to connect it to a different network. Please go to Settings > Select account > Select disconnect. This will remove the thermostat from your account and Wi-Fi network while preserving your settings. If you have more questions please visit this article: https://support.google.com/googlenest/answer/9247296?hl=en
Immediate Unit Failure
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 week after installation, the yellow wire relay failed in the Nest unit. This caused the AC compressor to run continuously without also turning on the fan. Consequently the AC compressor and cooling coils froze completely and had to be repaired. This also caused a spike in energy usage which significantly raised our electric bill. Replaced with a better unit after only 1 week. Flashy design with laughably poor quality.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hey Bobby, thanks for sending in your review for Nest Thermostat. We're sorry for the inconvenience you experienced with your AC compressor. This is not the initial impression we want you to have of the device. If you're willing to give us another chance, we'd like to know more details about your setup and your HVAC system so we can investigate the root cause of the issue and help find a better resolution for you. Please reach out to our support specialists by visiting our Google Help page so we may improve on your overall experience: https://support.google.com/googlenest/gethelp
Dont buy this thermostat/ no nest support
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to buy this new third generation thermostat so I could use a nest sensor to go with my new furnace and HVAC system. I had to set it up in Google Home but The nest sensor would not set up in the Google home app. It said to put it in the Nest app. I even had the geek squad here and they said there was an update error with nest!! and no customer service!! I will never buy another nest product.
No, I would not recommend this to a friendGoes offine
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started off good but then 3 months in it started going offline on its own. Had to restart thermostat a couple of times and would not show correct temp. Not worth the purchase.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Jane, thanks for sharing your experience. We’re sorry to hear that your Nest Thermostat has unexpected issues.
We suggest these simple checks that may help:
- Make sure that you have the latest version of the Home app.
- Restarting your thermostat will refresh your connection.
- Check for messages or codes (if there’s any).
- Unplug your Modem/Router for 30 seconds, then plug it back in.
- Checking for sources of Wi-Fi interference.
Here are some devices that might cause problems:
- Cordless phones
- Baby monitors
- Microwaves
- Bluetooth devices
- Wireless video equipment
We may need more details about the incorrect temperature so we can find a way to help you best. Please consider reaching out to our support team here: https://support.google.com/googlenest/gethelp
not buy
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.is not good before 9 months of use, he show on screen low battery, and i put new battery and keep showthe sem message and know is off complete.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi vla8588, we appreciate your feedback. We're sorry to hear your Nest Thermostat stopped working after using it for only a couple of months.
Your Nest Thermostat gets power from the wires of your heating and cooling system. If your Nest Thermostat no longer turns on, and if you still have your old standard thermostat, we recommend uninstalling Nest Thermostat and try connecting your old thermostat to see if you will get any power from your system to activate your older thermostat. If your old thermostat doesn't turn on, we suggest contacting your preferred HVAC technician to check your system. However, if your old thermostat powers up, we recommend contacting our support team for help in checking your Nest Thermostat further. Please consider contacting us here: https://support.google.com/googlenest/gethelp
Nest
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work right wouldn't switch from cool to heat and was professionally installed. I lost money on instalation. Not happy. Totally junk
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there Nest, thanks for sharing your experience with the Nest Thermostat, and it’s unfortunate to learn that it didn’t work despite having it professionally installed. We’d like to find out what went wrong so we can do our best to help provide a better experience for you. You’re always welcome to contact us here: https://support.google.com/googlenest/gethelp
Avoid, Avoid, Avoid!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Complete garbage. When hooked up and having the Google power connected it only allowed the furnace to blow cold/room temperature air. Google support was terrible. Swapped out to old thermostat and everything worked as it should. Nest has really gone down hill in quality, I will never buy again.
No, I would not recommend this to a friendNot like the others.. don't be fooled
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This model is MUCH lower quality than the other Nest models. It's poor user interface is very disappointing.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi ATraveler, we appreciate your feedback on Nest Thermostat. We're sorry to hear about your disappointment with the quality and user interface. Nest thermostats are designed to be more than just smart; they're also meant to be thoughtful and helpful parts of a home. And while every good quality product comes at a premium price, Google Nest worked on giving a beautiful, yet affordable, and easy-to-install thermostat. Hence, the launch of the newest Nest Thermostat. Although we had to cut some corners, Nest Thermostat provides comfort at home while still being energy-saving at a reasonable price point. It provides an efficient yet affordable choice to households that are interested in a smart thermostat without going over the budget. If you have any questions you would like us to answer, you're more than welcome to contact us here: https://support.google.com/googlenest/gethelp
Nest Review
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Google nest may be good for some homes, but for ours is was not compatible with the our AC wires. Too many faulty errors for me to recommend.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi JaredH, we appreciate you sharing your feedback. We’re sorry to learn that Nest Thermostat isn’t compatible with your HVAC system. Your feedback is important to us, as it will greatly help us in improving our products and services. If you need assistance in the future, our support team is always here to help. You can contact us using this link: https://support.google.com/googlenest/gethelp
No beuno
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried 2 of them, both blew a fuse in our heater. Thought it was faulty first one, but nope. Returned both and went back to original T-stat.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hey there, RobbBobbie. Sorry you had problems with installing your Nest Thermostat. Even though you returned the device, we’d like to learn more about your experience and see what happened — share your thoughts with us here: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG
Not Compatible
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking forward to using this. HOWEVER, it's not compatible with the older wiring in my house.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi JohnF, thanks for sharing your excitement with us. We're sorry to hear about your system's incompatibility with Nest Thermostat. To ensure whether your system is compatible or not with Nest Thermostat, we recommend trying out the Compatibility Checker tool on our support page: https://store.google.com/us/widget/compatibility/thermostat
Alternatively, you may also speak to our support team, and we'd be happy to entertain any questions or concerns you may be having about our Google Nest products here: https://support.google.com/googlenest/gethelp
ITEM DOES NOT WORK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ITEM DOES NOT WORK….BROKEN..TERRIBLE CUSTOMER SERVICE
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hey there, Codi. Sorry to hear you ran into a problem with the Nest Thermostat. We’d be happy to see what may be happening and get a resolution for you — when you have a second, reach out to us here: https://support.google.com/googlenest/gethelp?
Batteries required
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I took it back. It probably would work ok but it needed s batteries and I want to avoid that thus I changed to the more expensive model.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Taki, thanks for sharing your feedback. We're glad you chose Nest as your thermostat to provide comfort in your home, and we’re sorry to hear that Nest Thermostat variant didn’t work for you.
We value your feedback as we're always looking for ways to improve our products and services to meet our customer’s expectations. If you need further assistance, feel free to contact our support team. We’d be happy to help here: https://support.google.com/googlenest/gethelp
Merry Christmas
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had bought one for my home and the neighbor was here and saw it, I started saying how it works and how much I love mine, so they wanted one, so I bought them one for Christmas.
I would recommend this to a friendCost me fortune
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn't recommend anyone get google thermostat. Had me replace my whole furnace
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hey there, SubashU. We’re sorry to hear you ran into complications with the Nest Thermostat — we understand the frustration. We’d like to investigate to figure out what may have happened and get you a resolution. When you have a second, reach out to us here: https://support.google.com/googlenest/gethelp?
Don’t buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This worse thermostat ever. Stop working and connecting to WiFi after a year of use
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, Romance38. Thanks for posting your review. We're sorry to hear that your Nest Thermostat stopped working. We'd like to know more details about the connectivity issues you're having so we can help isolate the cause and provide you with a better resolution and improve the performance of your Nest Thermostat. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp