Customer Ratings & Reviews
- Model:
- GA02083-US
- SKU:
- 6460785
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
to a friend
Customers are saying
Customers frequently mention the Nest Smart Programmable Wifi Thermostat is easy to use and performs well overall. Installation is straightforward, and the remote control and scheduling features are appreciated, as is the sleek design. However, some customers have experienced connectivity and compatibility issues.
This summary was generated by AI based on customer reviews.
garbage would be a generous word for this therm
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Battery lasted three months then it became a fun paperweight. Actually I threw it out. Avoid at all costs save your hard earned money.
No, I would not recommend this to a friendCheap thing never worked
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This thermostat sucks. For one, it doesn't turn, it instead has a "touch bar." You are supposed to know to touch the side of it to interact with it. The screen is not a touch screen. That's fine, but none of my guests are ever going to be able figure out how to use it. You can see the square lcd panel behind the round mirror finish front. It looks cheap. When I was trying to set it up, I got an error, "Sorry, G Suite accounts can't be used for migration." None of the support people could help.
No, I would not recommend this to a friendPoorly designed app.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poorly designed app used to control it with your phone. Read the reviews for the app.
I would recommend this to a friendBrand response from Nest Support
Posted .Hey there, JefferyR. Thanks for sharing your feedback on Nest Thermostat. We're sorry to hear that the Google Home app fell short of meeting your expectations. We understand that long time Nest users, like you, have enjoyed using the Nest app. However, we wanted to make the Google Home app as the one place you can control all your favorite Google Nest and other smart home devices with the Google Assistant.
We'd like to hear more about your experience with the Google Home app. Sharing the details of your feedback will certainly help us further improve our products and the features we offer. You may contact our support team via the Google Nest Help center using this link: https://support.google.com/googlenest/gethelp
Hope you don't like to choose your own temp!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.HATE IT!!!! It automatically changes the temperature to whatever the heck it wants whenever it wants and you don't know until you are uncomfortable. I have set a schedule for the temp for every single day of the week, turned off presence detection and everything but still it changes randomly. This is the worst smart thermostat I've ever owned.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, thank you for sharing your experience with us. We are sorry that your Nest Thermostat caused you some inconvenience.
We'd love to help you out with the issue on your Nest Thermostat. The unexpected temperature changes may have happened due to the existing schedules. You can follow the steps in the following article to change and set your temperature presets.
To view, edit, or create temperature presets for your thermostat:
- Open the Home app.
- Select your thermostat on the home screen.
- Tap Settings.
- Select Temperature preferences.
- Choose Temperature presets.
- Select an existing preset to change or delete it, or tap Add to create a custom preset.
You may visit this page for more information: https://support.google.com/googlenest/answer/10185085
If issue still persists, please reach out to our support team here: https://support.google.com/googlenest/gethelp
Defective - customer service refused refund
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unit was defective. Terrible customer service. They refused the refund only giving me gift card for 60% of the price. Never dealing with Best Buy again.
No, I would not recommend this to a friendIssues and poor google support service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I started having issues with it a few months after i bought it. I called google support and they make you jump through too many hoops yo get a replacement and they wont even replace the whole thing. I have to go a month without heat due to their poor services. Dont waste your time on this product.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Ag1011, thanks for sharing your feedback. We’re sorry to hear that your experience with Nest Thermostat was less than ideal. This is definitely not the kind of experience we want our customers to have.
Your feedback is important to us as it will greatly help us in improving our products and services. Were hoping that you’ll continue using your Nest Thermostat, and if you need assistance, our support team is always here to help. Feel free to contact us here: https://support.google.com/googlenest/gethelp
It will break and cause a hassle for you.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It tries to do fancy things, but it is made of cheap components that break and make it bad at being either a smart or dumb thermostat.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, MalcolmW. We're sorry to hear that your experience with Nest Thermostat didn't meet your expectations. We'd like to understand more about your concerns about the device and help find ways we can improve on your overall experience. If you like to give it another go, please don't hesitate to reach out to our support team by visiting our Google Help page here: https://support.google.com/googlenest/gethelp
Terrible product.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have had a terrible time installing, even though common wire is registering 24V, thermostat is not recognizing C wire. Have reached out to Google Nest numerous times and support staff is awful. don't buy this product.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, thanks for posting a review. We regret to hear that you’re having issues with the installation of your Nest Thermostat, and that our support fell short in proving the help that you needed.
We recommend using our online compatibility checker to ensure that your heating and cooling system is compatible with the Nest Learning Thermostat. You can check it here: https://store.google.com/us/widget/compatibility/thermostat
We value your feedback, and we’d like to help you the best way possible. We may need to escalate your case to our higher level support team, and we're hoping you will contact our support team once more. You can reach out to us using this link: https://support.google.com/googlenest/gethelp
Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed. Ready to put it back in the box and return it. Other than the good looks this device is a total junk. Impossible to set constantly having to close the app and reopen it in order to get an accurate reading.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi George,
We appreciate your feedback on the Nest Thermostat. We're sorry to learn your experience has been a difficult one and the new Nest Thermostat didn't meet your expectations.
We'd like to learn more about your experience and help you in the best way possible. If you're willing, you can get in touch with our support team and we'll help you troubleshoot the issue further. Please feel free to reach out to us here: https://support.google.com/googlenest/contactflow