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Customer Ratings & Reviews

$129.99

Customer reviews

Rating 4.4 out of 5 stars with 2289 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

86%
would recommend
to a friend

Customers are saying

Customers frequently mention the Nest Smart Programmable Wifi Thermostat is easy to use and performs well overall. Installation is straightforward, and the remote control and scheduling features are appreciated, as is the sleek design. However, some customers have experienced connectivity and compatibility issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 74 Showing 1,461-1,480 of 2,289 reviews
  • Rated 3 out of 5 stars

    Nest Thetmostat. Issue

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am concerned... it did what I expected it to do and was very pleased. However, I had a wifi outage and this actually caused the thermostat to power down. It should not do this. Best Buy Total Tech ( I am a member) repeatedly said it is normal. Then it powers down when I adjust my humidistat. Nest says it us likely defective or wired wrong. Total Tech says it is operating normally. I will continue to pursue this. I think the thermostat could be great if this gets resolved.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, MarkF. Thanks for the feedback you shared on the Nest Thermostat. We hear your concerns about its power along with its connectivity. We’d like to have a closer look whether these issues are caused by the device, or other environmental factors. Please share with us your recent case reference for additional guidance and assistance: https://support.google.com/googlenest/gethelp Nest

  • Rated 1 out of 5 stars

    Google Nest is disappointing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had nest gen 2 and worked great. Installed Nest smart and it would not connect to wifi. You can not manually set it up either. Researched and have heard this is a common problem. Went with Ecobee premium and no issues.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi there, Combs. Sorry you ran into trouble connecting your Nest Thermostat to your Wi-Fi network — we understand how frustrating that can be. Here are a couple of troubleshooting steps to get your device back on track:

      1. Check for a W5 help code: If your thermostat can’t see any nearby Wi-Fi networks, including your own, you may have a W5 issue. To access Network settings, press the thermostat ring and open the Quick View menu. Then, select Settings and turn the ring until Network appears. If you see an Error - nest.com/w5 message on your thermostat, go to Troubleshoot a Nest thermostat W5 code.
      2. Restart your thermostat: On your thermostat, go to Settings and then Restart. After your thermostat has finished restarting, use the Home app to try to connect again.
      3. Restart your router: Sometimes a router restart can get your network to show up on your thermostat.

      Here’s a link with more details: https://support.google.com/googlenest/answer/9249211?hl=en#zippy=;

      If you still have problems, don’t hesitate to reach out to us: https://support.google.com/googlenest/gethelp? madebygoogle

  • Rated 5 out of 5 stars

    Nice upgrade for the price

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple. Instructions were clear. Nothing fancy, it a nice upgrade.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, me and my wife are very happy on how work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest Thermostat Purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have these in two houses, they are the best! Highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy & Useful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup and already seen savings on the bill.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Battery Powered

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works fine, and it's nice to be able to control the temperature from my phone. However, the batteries run out every 2 weeks. I wish I'd known before.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, Balltce. Thanks for writing us feedback about the Nest Thermostat. We’re glad you like its remote functionality in the Home app, but we’re sorry to hear that the batteries run out every two weeks.

      Since you repeatedly get low battery messages from your thermostat, you may need to check the C wire connection or install a C wire to provide consistent power to your thermostat and prevent the backup batteries from draining. Some systems, including heating-only, cooling-only, zone-controlled, and heat pump systems, require a C wire or the Nest Power Connector.

      Alternatively, we can help you check for other reasons why the thermostat is behaving differently. Feel free to contact us for troubleshooting guidance, here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Good price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great termostato and great price , i loved the functionality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest Thermostat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, super easy to install at home with little experience

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice thermostat

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to use and affordable connection is great nice product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple and easy to use. Works well. Am happy with the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great smart product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Convenient to adjust the temperature and smart use from your phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google thermostat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product , i want to buy another one of this

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thermostat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works just as promised. So nice to change the thermostat from my bed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for my needs. Allows programing and remote control.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! Looks great and very stable. Great when using google assistant

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best smart thermostat ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this thermostat. It makes life so simple!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful design. Doesn’t live up to its older brother, but I do like it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great! Works flawlessly, easy to set up and saving me a ton on heating costs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product easy set up looking to get another one for my downstairs unit

    I would recommend this to a friend