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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1620 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.6 out of 5 stars

  • Range

    Rating 4.5 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

84%
would recommend
to a friend

Customers are saying

Customers enjoy the Nest Wi-fi Pro 6e AXE5400 Mesh Router for its speed, ease of use, coverage, simple setup, and overall performance. Many also appreciate its range and signal strength. However, some customers have experienced connectivity issues, while others feel the price is a bit high. A few customers have also reported compatibility problems with some devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-400 of 1,620 reviews
  • Rated 5 out of 5 stars

    Open Box

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely pleased. Works great! Easily hooked up. As advertised.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the set thinking I would need two because my house is two story and pretty spaced out but one was more than enough. Regardless of where I am in my home I get a great signal. Happy about this purchase.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Meh - it’s ok. A bit overpriced

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Meh - it’s ok. A bit overpriced. Not significantly better throughput. Have had some connectivity issues which hadn’t been experienced in the prior version.

    No, I would not recommend this to a friend
    • Brand response from Google Nest Support
      Posted .

      Hey BryanB. We're sorry to hear about your connectivity issues. Your feedback is valuable to us. Please share your experience here:https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG
      Need more help? Contact us here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Great device for most, some may not like.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a Pro product, this doesn’t mean I get limitless configuration of the product. In this case pro means set it and walk away. Limited in configuration but works. It does exactly what we expected and is more than fantastic to cover our house. Sometimes easier is better. Tired of fighting with your Wi-Fi, you won’t here. Tired of trying to automate your home and coming up short, not here. The pro version here… it just works. If you have a connection faster than 1Gb, you may want to look elsewhere, but this problem has been documented everywhere. If you just want to turn it on and forget about it, then you have the right one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google Pro Router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Speeds faster than the original Google router system from 2016. Also the signal reach is much improved.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google Nest

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. It increased my upload and download speed. The Best Buy rep was helpful in pointing out the features of the Google Nest. Very happy with purchase. google

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great update

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, it actually does speed up your current provider blazing fast internet and no lag. Very easy to set up in minutes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was in need of a new router, and I came across these as the new mesh system from google, extremely easy to set up and simple to use, definitely disperses the wifi over my home

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great router extension works great with my Google

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent device works perfect great price. My Google nest needed this to spread my Internet connection over my property. I may add another one on the other side of my property to give even more Internet access.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great wifi

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The speed is great, coverage is full home. Only disappointment is no speaker unlike it’s predecessor.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, Shan. Thanks for your Nest Wifi Pro review. We're thrilled you're enjoying the blazing-fast speeds and whole-home coverage it delivers. We understand you miss the built-in speaker from the previous Nest Wifi system. While Nest Wifi Pro prioritizes top-notch Wi-Fi performance, we appreciate your feedback on having a speaker readily available. If you have questions and other concerns regarding your Nest Wifi Pro, feel free to reach out on our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Good mesh system for wifi

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We installed 6 of these in one of our 3 story houses and the coverage is really good throughout the house. We installed another 4 of them hardwired in our 2 story office building and they work really well. If doing it wirelessly they need to be closer together it seems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy upgrader!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great update! I had the original Google Wi-Fi mesh and very much enjoyed it. In the 7 years I had it I can't remember a single problem I had with it. When they announced they would not be providing any additional security updates, I knew I was going to get the new Google system. It does not disappoint. It's even easier than the original to set up and I went from the old system to the new one in about 25 minutes. The new devices are a little bit bigger, and I'm not a big fan of the style, but the performance is there the ease of setup is there, and the added integration with my nest thermostats and other Google devices is fantastic.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Modred189, thanks for trying out the new Nest Wifi Pro and for sharing a review with us. It's amazing to hear that you only encountered a single issue after using it for 7 long years. We are as excited as you are at the launch of the new Nest Wifi Pro and we're hoping it will provide you with an even better experience and reliability. We've taken your feedback about the size and design into consideration, and we'll make sure to pass this along to our product team since this kind of information helps us a lot with the improvements we make with our Google Nest products. Keep in mind that we have a dedicated support team, ready to help you with your support needs here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Works amazing

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had amazing luck with my product. Im not sure why people are mentioning bad speeds or issues setting up. My speeds are 1.1gbps and setup took 5 mins. Phenomenal product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great devices

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy set up. It has great range. Im able yo have a good signal on both floors of my house and in the apaetment above my garage.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Unfortunately....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted these to be spectacular. I gave them time too get smarter like the advertising implied they could do. The Google nest wifi 6e pro units just don't perform any where near up to snuff for me to give any kind of good recommendations. They suffer when trying to maintain multiple devices, they suffer trying to maintain even sub par streaming speeds, (for ex. I get 1200 Mbps yet these units on most occasions give me about 400 Mbps, that's just awful) As for distance, forget about it. I occupy a 3 bedroom double wide and an considering a 3rd one just to get complete coverage from 1 end to the other. You might ask why I would consider purchasing another one, because these units aren't cheap and not only do they not play well with others, they just don't play with others. The idea of these units is a dream that sounds wonderful, the reality, save yourself some money and heart break and pick a different set. I don't write a lot of reviews so when I do it's because what I have to say should be heard. No one is paying for my review, I'm a diy'er that wants to help you spend the little ends you've got smartly which isn't here.

    No, I would not recommend this to a friend
    • Brand response from Google Nest Support
      Posted .

      Hi there, JamieH. Sorry to hear you're running into slower speeds on the Nest wifi Pro. There could be a few things impacting your performance — here’s some suggestions to improve your connection:

      1. Your device is far from your Wifi router: often moving your device closer to your router or point will result in improved speeds.
      2. Building materials and other objects may slow your connection: if possible, try to use your device within a clear line of sight to your router or point.
      3. Some devices do not support the faster Wi-Fi standards: speed is dependent on both the router or point and the device that is connected to it. If you have an older device, it’s likely it won’t support the latest standards for the fastest speeds.

      For more information, here’s a link: https://support.google.com/googlenest/answer/7578264?hl=en&ref_topic=7620336&sjid=14351523150742169093-NC

      If these tips don’t help, reach out to us here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Great upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a great upgrade from the previous version. Faster speeds and better coverage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Router out there

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My go to Wifi Router. Best one out there, easy to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great router

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These routers are worth the money. Easy to setup, coverage is great, and I can tell a difference with my devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great, easy to use system.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup is simple and it will self diagnose any network issues and resolve them. The range is also a big plus.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great mesh router

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, easy to use mesh routers; replaced the previous version that were also very good. Use a wired backhaul and you can free up WiFi speed for other devices.

    I would recommend this to a friend