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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1588 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.6 out of 5 stars

  • Range

    Rating 4.5 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers enjoy the Nest Wi-fi Pro 6e AXE5400 Mesh Router for its speed, ease of use, coverage, simple setup, and overall performance. Many also appreciate its range and signal strength. However, some customers have experienced connectivity issues, while others feel the price is a bit high. A few customers have also reported compatibility problems with some devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 1,588 reviews
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Loving it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well and was easy to install. I have the previous version and this is an improvement over that.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 3 out of 5 stars

    Digital Wellbeing doesn't work on iOS.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up and config is a breeze. Performance is good. However, I'm unable to get the Digital Wellbeing features to work which is one of the main reasons I bought the router system. To put limits on my son's devices. Might have to take back if Google can't get this working.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello there, HarryPotter. We're glad to hear your feedback on Nest Wifi Pro. We understand the importance of having control over your son’s devices. Thankfully, there are different ways to stay on top of your family’s screen time with the Family Wi-Fi on the Google Home app. You can manage several devices together so you can pause, turn on site blocking, or create schedules with just a few taps. Visit this link to learn more: https://support.google.com/googlenest/answer/7506043

      We have help available, and you’ll find our dedicated team ready for your support needs here: https://support.google.com/googlenest/gethelp Nest

  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    It's Okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No Output for Cat5. Easy to setup. Good range of signal

    I would recommend this to a friend
    • Brand response from Google Nest Support
      Posted .

      Hey there, Indoree. Happy to hear you had an easy time setting up your Nest Wifi Pro and its range is good for you. That said, we hear you on wanting to connect a CAT5 cable to it. The Nest Wifi Pro includes an Ethernet port and for optimal performance, we advise using at least a CAT5e-rated Ethernet cable for the connection. Here’s a link with more information: https://support.google.com/googlenest/answer/7215624?hl=en

      If you need an extra hand, reach out here: https://support.google.com/googlenest/gethelp? Nest

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Easy to use wifi mesh network

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use mesh wifi network was able to seamlessly switch from my wifi extedender. Only wish it was tad stronger signal theough walls. Great app.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This should’ve been my first choice

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve tried so many different methods to extend WiFi signals but all of them have fallen short of what this can do. Very happy with the results and the coverage it can provide

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Range extender

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was well worth the purchase. Eliminates my dead WiFi zones.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works, but signals drop sometimes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good unit. The mesh connection is excellent. However, there will be unexplained and infrequent drops in signals.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helped my dead spots in the house!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I live in an old house. Lots of dead spots. Installing this 3 set of WiFi and great and fast through the Google home app. As a reminder, one is connected to your router and other nest WiFi points, spread them out in the house. Boom you built a mesh WiFi and hardly any dead spots. Can’t go wrong.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Excellent purchase I am happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Associates at best buy assisted me in selecting this router. This product was very easy to setup. It is fast and secure.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Switched from WiFi 5 to 6

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Switched from 5 to the 6 WiFi works great but some of my devices are still offline

    I would recommend this to a friend
    • Brand response from Google Team
      Posted .

      Thanks for sharing your thoughts on the Nest Wifi Pro, GregT. We’d be happy to look into your concerns and make sure everything is working smoothly for you — when you get a second, reach out to us here: https://support.google.com/googlenest/gethelp madebygoogle

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great way to expand your Wi-Fi

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Follow the directions and it works wonderfully. works really well for expanding my wifi to motorhome over 200 ft. away from my house.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Very nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great very good, plug it in and was ready to go.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 4 out of 5 stars

    Very Consistent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup is as easy as Google is famous for. It's something I took for granted until I tried an Orbi. It was the worst setup I've ever had for a router. The Nest Wi-Fi Pro is a consistent performer as far as speed goes. It consistently delivers within 100mps of what the download is supposed to be. I only pay for 500mps down, so it is technically capable of keeping up. I wish it were a little more consistent, but as far as perceivable performance it is solid. The one thing I wish it was better at is qos. We have 6GHz capable phones, and it never puts them on that band. I wish it gave the user more control over which band they want to place their devices on. The one thing I would warn is the longevity. This is my third primary google router, and every one has started to show its age after 2-3 years. I recommend the 4 year insurance plan. In my experience, google routers are excellent until they're not.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Fixed my WiFi issues in my house

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fixed my internet issues. Before getting these my WiFi was really spotty in my house and borderline unusable in areas, and it also would drop the connection sometimes which made stuff like video conferences basically impossible. These fixed the issue, and I now get 300-400 mbps at least, and the connection is reliable. Fixing any issues that do come up isn’t very hard either because the Google Home app is pretty good.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage, Speed

    Rated 5 out of 5 stars

    Awesome!!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these- this is a set it and forget it network. Awesome speeds and coverage..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased it for the thread support. I was able to setup the accessories.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    excellent product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was having problems with the old system that I had. This one works excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Really fast but I may have a faulty access point

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The speed is amazing but for some reason one of the access points keeps going offline. It's actually the one closest to the base station and, therefore, the modem. It doesn't make sense. When that one is working the whole system is great. As a tech nerd I would prefer more of an interface to tweak things like connected devices, networking settings, etc without using the app.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Easy setup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup, works great. Upgrade over my previous Google Nest wifi and it has helped everything run smoother than before.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! No dead spots and covers the full house. Great options with App. To Adjust several things. I would buy it again.

    I would recommend this to a friend