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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1591 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.6 out of 5 stars

  • Range

    Rating 4.5 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers enjoy the Nest Wi-fi Pro 6e AXE5400 Mesh Router for its speed, ease of use, coverage, simple setup, and overall performance. Many also appreciate its range and signal strength. However, some customers have experienced connectivity issues, while others feel the price is a bit high. A few customers have also reported compatibility problems with some devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 44 Showing 861-880 of 1,591 reviews
  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    Easy setup

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well; good coverage. Set up was easy, including guest network.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Nest Wifi stinks go with Asus

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been a Google over Apple person for 20 years. I always try the new google products and I am always disappointed. Besides my Samsung phones. I purchased the Nest Wifi Router and 4 extra pucks/satellites. This system kept crashing, it would randomly disconnect from the internet for 5 or 10 minutes. The wifi connection would have full bars but no internet connection. When trying to troubleshoot google would blame Verizon and Verizon would blame Nest. I had 5 tech support visits from Verizon they replaced the Router, removed the router, replaced the ONT, checked all cat6, made me switch my switch. By the time I couldnt take it anymore I asked google for a refund and they refused saying i just passed the refund window regardless if the trouble shooting started in the window. I ended up taking all the units put and putting in an ASUS router and statilite. It now works perfect and i have 5 Nest paperweight. Long story short save the time skip Nest Wifi.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello LTan, thanks for being an avid user of Google devices, and for sharing the details of your feedback on the Nest Wifi Pro. And it’s unfortunate to hear of your disappointing experience. We can imagine how much time and effort you’ve put on this, and we’re sorry for the inconvenience this issue has caused you. We care about your experience, and we hope you can consider giving us another chance to help. Please share with us your recent case contact reference so we can continue our investigation, here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Next Gen Simple Wi-Fi

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Router works great with the Google Home App and makes it easy to manage your network devices.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Meh, marginal upgrade

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve used both it’s predecessors Google WiFi & Nest WiFi. I expected more, understanding WiFi 6 vs non-wiFi 6 devices. In my envoronment, my testing produced a minimal upgrade. Therefore, at $399 considering returning. App & network setup almost identical in it’s positives & it’s limitations on the Google home app. If you’re familiar with this family of products, you’ll feel at home. Lastly, did not love shinny new look.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi OJSilk, thanks for sharing your review. We're sorry to learn that your experience with Nest Wifi Pro didn't meet your expectations when it comes to the performance and design of the device. If you're willing to give it another go before you return the device, we recommend that you reach out to our support team so we can better identify the issue and help improve the performance of your Nest Wifi Pro. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Great Router

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This set is a monster. I have set up one in my home and another one in casita works great. Absolutely loving it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Super Wi-Fi

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great router system. Easy setup and syncs up with all my other Google home products!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect but

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product, especially for large homes or large distances

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extremely Happy Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Another great open box buy at Best Buy! Item looked just as described with no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    Works well with all google product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good coverage. I still receive drop in service but not as often as before. Overall good purchase

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello there, Chii! Thank you for sharing your experience with your Nest Wifi Pro. We'd like to know more details about the drop in service you're having so we can help find ways we can improve the performance of the device. Please reach out to our dedicated team of specialists on our Google Help page here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Easy set up.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy set up. No more connectivity issues. Blends in nicely with the decor.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Google Mesh Pro Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I added the Google Nest Wifi Pro 6e to my existing Nest Wifi network because the configuration of my house was making it hard to get a signal around the house. Adding the single mesh has definitely made a difference. I still get some spotty hit and miss with signal in the room farthest from the modem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    5k Router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old router wasn’t compatible with 5k so II needed to replace it and this one was just the ticket to do the job and strong enough for the entire house.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Internet product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product through satisfied, no issues easy to access on my phone app

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Best mesh system

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been a Google home user for a long time and seen the development of products I like them. It was easy to configure and the signal is nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WiFi

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It made my gaming experience better! No more lagging

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best yet!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best there is! Easy setup, fast fast speed. Seamless app integration.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Mesh System for WiFi 6

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent mesh system. Bought it to replace previous generation (which frankly was not as stable as I had hoped). One benefit of all Google WiFi/Nest devices I have owned is their ability to work with nearly all wifi devices I have at home. Competitor's products (which I have tried and returned) - particularly for WiFi 6 - just don't. And the new one was by far the easiest Nest WiFi product to set up of all the ones I have used.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    It just works.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Google WiFi just works as indicated. Nothing complicated with this system.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Repeating quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Google has done well with these Repeaters. Easy to set up and is doing the job thus far

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    Google Nest

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple setup. Works as advertised. Provided excellent wifi coverage.

    I would recommend this to a friend