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Customer reviews

Rating 4.3 out of 5 stars with 1591 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.6 out of 5 stars

  • Range

    Rating 4.5 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers enjoy the Nest Wi-fi Pro 6e AXE5400 Mesh Router for its speed, ease of use, coverage, simple setup, and overall performance. Many also appreciate its range and signal strength. However, some customers have experienced connectivity issues, while others feel the price is a bit high. A few customers have also reported compatibility problems with some devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 58 Showing 1,141-1,160 of 1,591 reviews
  • Rated 5 out of 5 stars

    Freakishly Fast

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never experienced WiFi 6E before but my new router had it and I needed a boost upstairs.. I want for nothing now. 10/10 Not to mention its pretty sleek and shiny.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Serious upgrade

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the 2 pack plus 1 more to help increase the range of my wifi and ended up getting faster speeds then im paying for.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Total Best Buy member- NOT Happy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed, chronic connectivity issues, purchased 2 SONY's 75"and 43" too. After several trips to correct Geek Tech stated SONY doesn't play well with non-SONY components. Suggested purch new laptop too.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great system - Easy to manage and setup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well in my log cabin that has pretty thick walls so coverage is great. May end up getting one more so I can have coverage at both ends of my property.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wifi

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always been a fan og google nest, love the app can sync easily and great network coverage for big homes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding device. The purchase was thorough and easy. Even though i checked online first. Upon picking it up the sales rep was quite knowledgeable.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    BUGGY-Avoid until Google updates firmware.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First, the time google wifi purchase. I was looking forward to fixing all my wifi dead spots and fixing multi-room audio with my other nest speakers. While it's made multi-room audio work better, everything else is significantly less stable than my previous TP-Link Mesh network. Wifi often becomes slow for other devices on the network when streaming video. Devices prioritization sucks. It'll be fast and then slow all the time for no reason. Still have issues with multi-room audio, and nest devices get disconnected from the network. I booted up my laptop to play Jackbox TV, and people had to disconnect from wifi to have the game load properly. I thought google wifi was supposed to work, but this has been a very disappointing experience, and now I'm out of my return window. Google needs to address these issues and update us on future firmware releases. Plenty of people have had horrible experiences with these products. The product now only has a 3.7 on amazon, with 17% of reviewers giving a one-star rating. I should have researched more before spending so much money on this system. The Nest team needs to get to work and fix the wifi.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello there, LukeH. Thank you for sharing your review on Nest Wifi Pro. We're sorry to hear that your experience has been less than ideal when it comes to providing you with a stable network. We suggest checking the 'Set Priority Device' feature if it's enabled. When a priority device is active, the other devices have their upload speed limited to 25% of their average upload speed. You can check the link here for details on how to set the priority of your devices: https://support.google.com/googlenest/answer/6246483

      If you're willing to give it another go, we'd like to know more details about your setup so we can help find a better resolution in improving your overall experience. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Ease of use, Speed

    Rated 4 out of 5 stars

    User Friendly Mesh Wifi

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can handle high speed plans, decent reach and easy to setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest WiFi

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the product, but love BestBuy even more. They have everything you need to get your network up and running.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mesh review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Range wasn't quite what I expected. Still trying to figure out how to use a coaxial cable with it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for gaming consoles

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router saved my life. I’m a gamer and it pushes up the Wi-Fi speed. I don’t even need to put in a Ethernet cable into my PS5 highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 1 out of 5 stars

    Only seeing a 1/4 of gigabit fiber speed

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its easy to setup thats about it. Google has “propped” up their built google home speed test to show you what you want to see. When i run non-google speed test like okla i get a 1/4 of my fiber speeds. I am on ATT gigabit on my eero i see 800-900 mbps on every speed test i can find. On Nest wifi pro 6e i get 100-200mbps both ways on every speed test i can find except for the built in google tool. Which tells me they are just “propping” up the speeds to make it seem like its fast. Overall 1 star will return and keep the eeros.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi astroshark, thanks for posting your review here. We're sorry to hear that you're experiencing some slow speeds with your Nest Wifi Pro. Wi-Fi speed can vary depending on a few things: the type of device you are using, distance between the device and your router or point, the frequency your devices are connected to, and physical barriers like walls in your home.

      If you're willing to give it another go, we recommend that you reach out to our support specialists so we can help you with troubleshooting steps that may improve the performance of your device. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Never disappointed.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are familiar with Google products, it is very simple to set up. The range works great for my one story home.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    It's a scam

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a 1 Gbps internet plan from my ISP. I recently switched from an Eero system to a Google Nest router. When I used the Eero app, it consistently showed a download speed of 1 Gbps on the router that was directly connected to my modem. With the same setup using the Nest router, the best speed I see is around 650 Mbps.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi there, AnandT. Sorry to see you’re running into connection speed issues on the Nest Wifi Pro. The internet speed from your provider may be currently slower than expected and we recommend reaching out to your ISP. Here’s a link with additional troubleshooting help: https://support.google.com/googlenest/answer/6246489? madebygoogle

  • Rated 5 out of 5 stars

    Cover the whole house

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were able to put these on each floor of the house and have better wifi coverage than before.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great but

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good does seem to drop signal from time to time. Not quite often but does seem quite tedious at times.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, BETO. Thank you for sharing your review on your Nest Wifi Pro. We're sorry to hear that you're having some connectivity issues with the device. It's important to us that we provide you with the best help possible and identify the cause of these issues you’re experiencing with your device. We recommend that you reach out to our dedicated team of specialists on our Google Help page here: https://support.google.com/googlenest/gethelp Nest

  • Rated 4 out of 5 stars

    Works great after some installation help

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although it took a call to Google tech support to complete installation the mesh network works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best router ive ever had

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly way better than expected. We're getting 400 up and 700 down with the wifi from this and it reaches every corner of my apartment. Best router ive ever had

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    3 Users and No Problems

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our systems are all processing faster following installation of the Google Nest Wi-Fi. There are 3 of us in the house and the house is long and narrow. No problems at this point.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent router.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed main at basement. The 2nd one at main floor. Third one at upper floor. Wireless connection is great, I highly recommend it.

    I would recommend this to a friend