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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1620 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.6 out of 5 stars

  • Range

    Rating 4.5 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

84%
would recommend
to a friend

Customers are saying

Customers enjoy the Nest Wi-fi Pro 6e AXE5400 Mesh Router for its speed, ease of use, coverage, simple setup, and overall performance. Many also appreciate its range and signal strength. However, some customers have experienced connectivity issues, while others feel the price is a bit high. A few customers have also reported compatibility problems with some devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 60 Showing 1,181-1,200 of 1,620 reviews
  • Rated 5 out of 5 stars

    Great system - Easy to manage and setup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well in my log cabin that has pretty thick walls so coverage is great. May end up getting one more so I can have coverage at both ends of my property.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works great after some installation help

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although it took a call to Google tech support to complete installation the mesh network works great.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Total Best Buy member- NOT Happy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed, chronic connectivity issues, purchased 2 SONY's 75"and 43" too. After several trips to correct Geek Tech stated SONY doesn't play well with non-SONY components. Suggested purch new laptop too.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nest

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding device. The purchase was thorough and easy. Even though i checked online first. Upon picking it up the sales rep was quite knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great connection

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup and great app! Using google router and google home, managing home devices is easy and fun!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for gaming consoles

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router saved my life. I’m a gamer and it pushes up the Wi-Fi speed. I don’t even need to put in a Ethernet cable into my PS5 highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wifi

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always been a fan og google nest, love the app can sync easily and great network coverage for big homes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best router ive ever had

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly way better than expected. We're getting 400 up and 700 down with the wifi from this and it reaches every corner of my apartment. Best router ive ever had

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Average

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are Average. Wifi 6E Speeds were not that impressive. Google should of opted for a faster CPU in these to handle Gigabit Speeds. Over Wifi 6E it maxed out around 450Mbps. With the TP-Link - Deco XE75 I'm pulling down around 850 to 950Mbps with my 1Gbps Internet using the "Wireless Backhaul". So for the price, I would go with the TP-Link - Deco XE75.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello, MrTech0261. Thank you for your feedback. We sincerely apologize that the Nest Wifi Pro did not meet your expectations. Your feedback has been carefully noted and will be shared with our product team for further consideration and improvement. If you require any additional support or have any other needs, please don't hesitate to reach out to our support team using this link: https://support.google.com/googlenest/gethelp Nest

  • Rated 1 out of 5 stars

    Might work for someone else

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These would not connect to my modem. I tried several times to get them to work.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hey there, HappyCamper. Sorry you’ve been running into connection issues with the Nest Wi-Fi Pro — we understand it’s frustrating when this happens. To ensure the best possible connection, try the following:

      1. Factory reset your Wifi devices: If you continue to have connection issues, factory reset your Wifi devices.
      2. Check your configuration: you might need to adjust the WAN settings in the Google Home app.
      3. Check your cables and connections: sometimes loose, disconnected, or damaged cables can cause connection issues.

      Here’s a link for more troubleshooting steps: https://support.google.com/googlenest/answer/13151717?hl=en#zippy=;

      If you need any additional help, we’re just a click away: https://support.google.com/googlenest/gethelp? madebygoogle

  • Rated 5 out of 5 stars

    3 Users and No Problems

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our systems are all processing faster following installation of the Google Nest Wi-Fi. There are 3 of us in the house and the house is long and narrow. No problems at this point.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cover the whole house

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were able to put these on each floor of the house and have better wifi coverage than before.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest WiFi

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the product, but love BestBuy even more. They have everything you need to get your network up and running.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent router.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed main at basement. The 2nd one at main floor. Third one at upper floor. Wireless connection is great, I highly recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google Wifi

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Google Wifi is easy to use and a breeze to set up. It has strong Wi-Fi coverage and fast speed. It costs a lot less than other mesh systems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simple to set up and just works

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mesh wifi is definitely the way to go. Whole-house coverage, everything connects, and the Nest mesh wifi gets a monthly security update, to keep things more secure.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good network

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up. I believe network speed should be a little faster.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Okay, some issues

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a couple of issues with the network so far but all in all it is working. Had to buy an additional access point for coverage and sometimes the main network loses connectivity.

    I would recommend this to a friend
    • Brand response from Google Nest Support
      Posted .

      Hi MichaelM, thanks for taking your time sharing your comments with us. We're sorry to hear that you're experiencing network trouble with your Nest Wi-fi Pro. If you want to improve internet speed use the Google Home app to evaluate download and upload speeds for Nest Wifi Pro. Please take a look at this article to know more about it: https://support.google.com/googlenest/answer/6246634 Nest

  • Rated 5 out of 5 stars

    Google nest

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well to extend your WiFi connection if you have a large space.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Thanks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very good item now I get wifi all over the house woo hoo

    I would recommend this to a friend