Customer Ratings & Reviews

Hey there, Mike. We appreciate your time sharing your feedback on the Nest Wifi Pro. It's disheartening to know that your experience has been less than ideal and we're sorry for the negative experience you've had with your device including connection drops, buffering during streaming, and compatibility concerns with T-Mobile and Spectrum internet services. Ensuring a reliable and seamless internet experience is our top priority, and we regret any inconvenience it has caused. We're committed to addressing these concerns and we wanted to know more so we can provide a better resolution. We recommend reaching out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp

Hey there, EricG. We’re sorry to see the Nest Wifi Pro didn’t quite work out for you. Even though you’ve returned it, we’d appreciate any additional feedback you can provide us — when you get a moment, here’s a survey: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG

Hello there, ChrisN. Thanks for sharing your feedback, and we appreciate that you find the Nest Wifi Pro a good option for your budget. We’re sorry to hear its performance has not exceeded your expectations.

We suggest checking the placement of your Wi-Fi router and point, which is vital to have reliable Wi-Fi throughout your home. As a general rule, points work best when they’re no more than two rooms away from each other, where they can see each other with a clear line of sight. Barriers like heavy furniture and walls made of thick concrete or brick can affect Wi-Fi performance. You can also try the following steps that may help:
- Move the connected device closer to your Wifi router or point.
- Try to place it in an elevated position like on a shelf.
- Repositioning the points to avoid obstructions like walls, doors, and aquariums can improve performance.
- Make sure all unused devices are off and not draining bandwidth with large downloads.
- Check for possible sources of interference such as microwave ovens, refrigerators or other equipment.
- Run a mesh test to confirm placement of your Wifi points.

For more help, our dedicated team of support is always at your service here: https://support.google.com/googlenest/gethelp

Hi there, GS01. Thank you for sharing your Google Wifi Pro review. We're sorry to hear that your experience with your device was less than ideal. It's definitely concerning that you haven't been able to get it connected to the network. We wanted to know more about your concern to provide the best resolution for your concern. We recommend contacting our dedicated team of specialists on the Google Home page: https://support.google.com/googlenest/gethelp

Hey there. We appreciate your comments about your experience setting up your Nest Wifi Pro. We take all user experiences seriously and will use your input to make improvements for the future. In the meantime, we're always happy to help if you have any questions or issues. Here's how to reach us: https://support.google.com/googlenest/gethelp

Hi there, TrishS. We’re sorry your Nest Wifi Pro didn’t work right from the start for you. We’d be happy to investigate what may have caused this and find you the best resolution — when you get a second, talk to us here: https://support.google.com/googlenest/gethelp?

Hi TheodoreB. We know that your experience with your Nest Wifi Pro hasn't been ideal. We'd be happy to help you get things working smoothly again. This link has some troubleshooting steps that might resolve the issue: https://support.google.com/googlenest/answer/6246489?hl=en&sjid=5544187022271052888-NC
If you're still having problems after trying these steps, feel free to reach out to us for further assistance: https://support.google.com/googlenest/gethelp

Hi UweM. We appreciate your feedback. We're sorry for the inconvenience caused by the incompatibility issue with your Nest Wifi Pro and your older Nest mesh system. We understand the frustration of making a return trip, especially after being assured of compatibility. We want to get more details so we can provide a better resolution to your concern. We recommend reaching out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp

Hey there, BryanC. We’re sorry you’re running into issues with setting up your Nest Wifi Pro — we totally understand how frustrating this can be. Here are some steps to get your device up and running:

1. Check your cables and connections
2. Make sure you meet the setup requirements
3. Force close, then reopen the Google Home app.
4. Uninstall, then reinstall the Google Home app.
5. Forget nearby networks.
6. Restart your Wifi device.
7. Use a different mobile device for setup.

Here’s a link with more information: https://support.google.com/googlenest/answer/13670564

Don’t hesitate to reach out to us here: https://support.google.com/googlenest/gethelp?

Hi there, CarlosP! THnaks for the review. We’re sorry to hear that your experience with the Nest Wifi Pro didn’t meet your expectations.

Checking the placements of your Wi-Fi router or points can help you achieve reliable Wi-Fi throughout your home. Aim for centralized locations and elevated positions like shelves, keeping points within two rooms of each other. If a specific area has a weak signal, placing a point part way towards that area can improve coverage more effectively. Try to spread out the router and points evenly, ensuring a strong mesh connection between them. We also recommend using the Google Home app's mesh test feature to verify optimal placement before finalizing.

If more help is needed, we welcome you to contact us anytime here: https://support.google.com/googlenest/answer/7182840

Hi there, Person. We appreciate you for being an avid user of Google Nest Wifi. We’re sorry to hear that your experience with the Nest Wifi Pro has not exceeded your expectations.

The placement of your Wi-Fi router and points is vital to have reliable Wi-Fi throughout your home. Points work best when they’re no more than two rooms away from each other. For example, if the far end of your house has weak Wi-Fi, don’t put a Wifi point in that exact spot. Instead, put it part way in that direction. Try to place it in an elevated position like on a shelf. It may also be helpful to try the following steps to see if the connectivity will improve:
- Move the connected device closer to your Wifi router or point.
- Repositioning the points to avoid obstructions like walls, doors, and aquariums can improve performance.
- Make sure all unused devices are off and not draining bandwidth with large downloads.
- Check for possible sources of interference such as microwave ovens, refrigerators or other equipment.
- Run a mesh test to confirm placement of your Wifi points.

For additional assistance, we’d be happy to guide you with further troubleshooting steps here: https://support.google.com/googlenest/gethelp

Hi MrLA, thanks for letting us know about the issue. We're sorry to hear about your disappointing experience with the performance of your Nest Wifi Pro.

The connectivity drops you experience may be caused by an underlying factors, other than the performance of your Nest Wifi Pro. We also recommend checking the following to see if the connectivity drops can be fixed:
- Check for possible congestion of your network. Removing some of your connected devices may help free up some bandwidth space and enable you to get better performance.
- Check for possible sources of interference like physical barriers which may cause the limited ranges and slower connection to the Internet. As a general rule, Wifi points work best when they’re no more than two rooms away from each other.
- Check the total area of your home. A single Nest Wifi Pro Router can cover up to 2,200 sq ft. The bigger your house, the more add-on points you'll need to cover it. You can check this link to see an estimate of how much Wi-Fi coverage you’ll get with a Google Nest Wifi Pro and guide you on how many Nest Wifi Pro Points you need: https://support.google.com/googlenest/answer/7182840

If you're willing to try, we recommend contacting our support team so we can work with you in troubleshooting and isolating the issue further, using this link: https://support.google.com/googlenest/gethelp

Hello there, QuadFr. We appreciate you trying out the Nest Wifi Pro, and we're sorry to hear you had issues with its connectivity. We understand that having to reboot the device regularly can be an inconvenience, and we understand that you went to a different Wi-Fi system due to this experience. If you want to give the Nest Wifi Pro another try in the future and have some questions or concerns, you're always welcome to contact us here: https://support.google.com/googlenest/gethelp

Hi Fredy. We're sorry to hear you're still having problems with your WiFi connection on your Google WiFi Pro devices. We want to help you find the most accurate solution to your concern, please contact us here at your convenience: https://support.google.com/googlenest/gethelp

Hi there, diogenes. Thank you for posting your review on your Nest Wifi Pro. We're sorry to learn that you're experiencing a limited Wi-Fi range for the device. The Wi-Fi range and coverage area of your Nest Wifi Pro Router is estimated and will still depend on other factors that may affect the signal and speed, such as possible sources of interference like the thick walls of your home and crowded Wi-Fi areas like apartment buildings. These factors can result in busy Wi-Fi channels and reduced Wi-Fi performance. If there are possible sources of interference, consider placing your mesh points a bit closer to each other. Keep in mind that the device uses new 6 GHz wireless radios to allow more data to flow through your router and deliver faster device speeds, up to 5.4 Gbps (4.2 Gbps outside of US) combined. If changing the placement doesn't prove to be helpful, we would like to investigate the range and speed issue further. Please feel free to speak to our support team using this link: https://support.google.com/googlenest/gethelp

Hi Clshipp91, thanks for sharing an amazing review of the new Nest Wifi Pro. We appreciate all the details that you provided us, especially on the features that worked well for you such as the wider coverage area, tri-band, combined 5.4 Gbps, including matter and thread capabilities. However, we do apologize for any disappointment you may be having with the number of LAN ports for Nest Wifi Pro. We value your feedback and we'll certainly take this into consideration and pass this along to our product team. If you're willing to try, you may connect a switch to your Nest Wifi Pro to increase the number of LAN ports. However, we value your feedback and we'll make sure to share this with our product team, since this helps us in our continuous drive to keep improving our products, including the features and services we offer. We hope you will keep enjoying your Nest Wifi Pro, and follow our blogsite for the latest news and updates. Here's the link: https://blog.google/

For any support needs that may arise with your Nest Wifi Pro. Please do not hesitate to contact us here: https://support.google.com/googlenest/gethelp