Customer Ratings & Reviews
- Model:
- GA03903-US
- SKU:
- 6520789
Rating by feature
- Setup
Rating 4.6 out of 5 stars
- Range
Rating 4.5 out of 5 stars
- Signal Strength
Rating 4.4 out of 5 stars
to a friend
Customers are saying
Customers enjoy the Nest Wi-fi Pro 6e AXE5400 Mesh Router for its speed, ease of use, coverage, simple setup, and overall performance. Many also appreciate its range and signal strength. However, some customers have experienced connectivity issues, while others feel the price is a bit high. A few customers have also reported compatibility problems with some devices.
This summary was generated by AI based on customer reviews.
Stylish, general purpose Wi-Fi 6E Mesh router
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Google Nest WiFi Pro is the second Wifi 6E router I got to try looking to maximize WiFi speed and coverage in my 3-level home. I connected it to the Gigabit fiber Internet and was able to do the basic setup using the Google Home App 2.60.x on my Android phone. I set it up with the same SSID and passphrase I had on my old router so my 30+ Wi-Fi devices don’t have to be reconfigured. The setup went smoothly through the Home App but if you're like me and prefer manually tweaking the more advanced networking features, it would be nice to still access them via a web browser instead of just a smartphone App, but this is not your typical router plus most vendors are now going the way of the App setup. The ISP provided router was only WiFi 5, so upgrading to WiFi 6E makes a huge difference. For my main tests I used a Samsung Galaxy S21 Ultra running the latest patch level of Android 12. Normally for testing purposes, I like to test each band separately with its own SSID for 2.4 GHz, 5 GHz and 6 Ghz respectively, but I could not find a way to do that as it seems the App does not offer that option, instead it bundles them all together and it will decide for you. Moreover if you need to add another unit to the Mesh, it only uses the 6 Ghz band which has the shortest range, so it may have to be installed relatively close within 50ft or less to the main node depending on walls/furniture/other obstructions. I only have the one node version, so Mesh results may vary. Best results were obtained in the same room as the router because WiFi 6E works best the closest you are. I got an impressive 815 Mbps download speed. One floor above and about 20 feet over, the download speed was slashed in less than half coming in at 375 Mbps. I also ran multiple speed tests from Ethernet wired win10 and win11 PCs and got ~ 910 Mbps down. Those were very good results but not the fastest I’ve seen compared to all other routers I’ve tested in recent months. From a security perspective, it supports WPA 3, and comes with a number of security and parental control features that allow you to group devices and pause or schedule Wi-Fi service or block explicit content. You can also very easily set up a guest WiFi network, so you don’t have to share your WiFi passphrase with visitors. There are a few missing features that may not matter to everyone, but other routers in this price range certainly offer. For example, there is no USB 3.0 port that you could use to share files from an external USB hard drive or thumb drive to other devices on your home network and even over the Internet with the correct network security settings (use/pay for Google Drive instead?) Also, there is only one LAN Ethernet port, so if you have more than one wired device, you’ll have to add a network switch. Moreover the WAN port is only 1 Gbps, so not future proof for those multi-gigabit ISP connections. In conclusion, this Google Nest WiFi Pro router is a well performing and aesthetically smooth device about the height of a soda can and it comes in 4 different colors. It is very easy to set up using the smartphone Home App and suitable for streaming, video conferencing and all other general Internet use. Coverage can also be expanded with the built-in Mesh technology.
Brand response from Nest Support
Posted .Hi there SUHD, thanks for sharing a detailed review on the Nest Wifi Pro. We appreciate you taking the time to inform us on the features that we can improve on.
Nest Wifi Pro has a combined speed capability of up to 5.4 Gbps. Keep in mind that the combined speeds are total speeds across all bands, and are derived from IEEE Standard 802.11 specifications based on use of Wi-Fi 6 or later generation connected devices that support 160 MHz channels. Actual speeds will depend on your internet service provider, network conditions, connected devices, local regulations and environmental factors.
Also, your insight on how the Nest Wifi Pro manages the frequency band is correct. Google Nest Wifi and Google Wifi devices keep it simple by automatically directing your devices to use the band that gives them the best Wi-Fi. All radio bands are active simultaneously. Based on the device capabilities and network conditions, Nest Wifi and Google Wifi attempt to select the band that will deliver the best performance for your device. We realized that a lot of our customers have a hard time managing the features of their Wi-Fi mesh system, and Nest Wifi Pro and all our Wifi mesh devices perform the hard work for you. However, we value your feedback and we'll take them into consideration with future features and iterations of our Nest Wifi devices.
For any other support needs you may be having with Nest Wifi Pro, we recommend contacting our support team so we can assist you. Please feel free to contact us here: https://support.google.com/googlenest/gethelp
Good WiFi router from Google
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Google - Nest Wifi Pro Mesh Router is good router for connecting your devices to your network. The product comes in an easy opening box and packaging. The setup appears to be streamlined and would typically be super easy to setup. However, I ran into a slight challenge when setting mine up. The Google Home app allows you to scan the QR code that’s located at the bottom of the router. The bottom of the router is light gray and the QR code is a darker shade of gray. The camera viewer in the Google Home app was not able to focus and read the QR code. It would not focus and was blurry in the viewfinder. I have an iPhone Pro Max. I’m not sure if the cameras on my device was the issue, or if it would work better on another mobile device. Either way, I was not able to use that feature on my phone. There’s an option that will allow you to manually pair the router. It requires you to type in the paring code for the router. I was not able to read the code because it was engraved into the rubber pad at the bottom of the device. I had to take a photo of it with my phone and zoom in. Perhaps someone with really good eyesight would be able to read it. Once I got it paired, it was working fine. The speed is pretty good. It’s not as fast as some other router and mesh systems I’ve used, but it’s also better than some systems I’ve used that were not so great. I’d say it’s middle of the pack. You can also pair it with other Nest WiFi Pro Mesh Routers to create a mesh network. However, it does not work with previous generations of Google WiFi and Nest WiFi systems. The egg design is rather unique and looks different than many other routers out on the market. Overall, it’s a good router for your networking needs.
Brand response from Nest Support
Posted .Hi CDF3, we appreciate your feedback on Nest Wifi Pro. We're sorry to hear that you ran into some issue, scanning the QR code of your Nest Wifi Pro. The Nest Wifi Pro is exclusive to the Google Home app because we wanted to create an integrated experience with our other Google Nest devices. We wanted to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant, including some of the benefits you can get below:
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.
Nest Wifi Pro (Wi-Fi 6E) can't be combined with Nest Wifi or Google Wifi (Wi-Fi 5) in a mesh network since it uses a third frequency band which previous generations of our Wifi device do not support. We'd like to help you with any other concerns or support needs you may be having with your Nest Wifi Pro. Please do not hesitate to contact our support team here: https://support.google.com/googlenest/gethelp
Overpriced
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spent a few hours setting up in different locations. I was only getting 200m down with a gig fiber internet connection. Just get a nice router or ap
No, I would not recommend this to a friendBrand response from Nest Support
Posted ."Hey ZacharyG! We completely understand how excruciating this must be for you. Don't worry, we've got your back! We've put together some steps that can be incredibly helpful.
Definitely take a look at the linked article, and please remember, we're here for you every step of the way. If you need anything at all, or have even the slightest doubt, don't hesitate to reach out! https://support.google.com/googlenest/answer/6246489?hl=en-SG&sjid=12296912398770511450-NA";
Google Nest Wifi AC2200 performs much better.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't live up to it's hype. Had many performance issues and barely could handle my 10 devices. I had to rollback to my Google Nest AC 2200, which works great.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello, MasterAsia. Thank you for sharing your feedback on the new Nest Wifi Pro. We apologize for the fact that it did not meet your expectations. We value your experience with our products, and we would like to offer assistance to address your concerns. Our dedicated team of support specialists is available to identify the issue and provide you with the best possible help. We recommend reaching out to them for further assistance by visiting this link: https://support.google.com/googlenest/gethelp
Ping is horrible , BEST BUY service is worse .
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you want to try this mesh network , buy it somewhere besides Best Buy , so you will have over 15 days to return it if doesn’t work out for you.
No, I would not recommend this to a friendNo good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Initially was great. A couple weeks later only problems. Slow wifi, losing settings, constant mesh problems. Not worth the money or the trouble setting it up. Setup was no joy either.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi JDM001, thanks for sharing your feedback with us. We're sorry to hear you encountered some problems with your Nest Wifi Pro. Nest Wifi Pro has a combined speed capability of up to 5.4 Gbps. Keep in mind that the combined speeds are total speeds across all bands, and are derived from IEEE Standard 802.11 specifications based on use of Wi-Fi 6 or later generation connected devices that support 160 MHz channels. Actual speeds will depend on your internet service provider, network conditions, connected devices, local regulations and environmental factors.
Not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It didnt boost my internet it actually lowered my internet speeds
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hey there, Scooby. We’re sorry your experience with the Nest wifi Pro hasn’t been the best. We’d be happy to provide you with some tips on getting the most out of your device.
To improve your Wi-Fi speed, try one or more of these steps:
1. Move the connected device closer to your Wifi router or point.
2. Run a mesh test to confirm placement of your Wifi points. Try to move your router or point to a more open or unobstructed location and your router or points closer to each other.
4. Restart your network.
5. Contact your Internet Service Provider (ISP) to confirm your service is working properly.
Don’t hesitate to reach out to us anytime here: https://support.google.com/googlenest/gethelp?
Very unreliable.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very unreliable. Drops the connection multiple times a day.
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hey there, BenW. We hear your concern on not getting a more consistent connection. We’d be happy to provide some solutions to make sure your device is performing optimally:
1. Your device is far from your Wifi router — Often, moving your device closer to your router or point will result in improved speeds.
2. Building materials and other objects may slow your connection — If possible, try to use your device within a clear line of sight to your router or point.
3. Some devices do not support the faster Wi-Fi standards — Speed is dependent on both the router or point and the device that is connected to it. If you have an older device, it’s likely it won’t support the latest standards for the fastest speeds.
For more information, here’s a link: https://support.google.com/googlenest/answer/6246489?hl=en&ref_topic=9832041&sjid=1438060090272717156-NC#zippy=;
If you need any additional support, reach out to us here: https://support.google.com/googlenest/gethelp?
The Best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Provides reliable and extremely fast wi fi. It’s a must have if you work from home.
I would recommend this to a friendSpotty wifi
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Google, your products keeps cutting in and out. I wish I didn’t spend $300 on your wifi. Your camera system isn’t that great either. Should’ve got Ring.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there EdwardH, thanks for sharing your insights with us. It's unfortunate to hear about the connectivity issues you're experiencing and we're sorry to hear that both Nest Wifi Pro and our Google Nest cameras fell short of meeting your expectations.
Here are some recommended steps that may be helpful with the connectivity issues you are experiencing:
- Check your cables and connections.
- Restart your modem and Nest Wifi Pro Router.
- Check your configuration. In most cases, you don't need to change your network configurations because Google Nest Wifi devices use DHCP, a common internet connection protocol, by default. However, you might need to adjust the WAN settings in the Google Home app. If your Internet Service Provider (ISP) requires a different protocol than DHCP like PPPoE or uses Static IPs, then you may need to contact them.
- Perform a mesh test to confirm that your devices are working properly. You may visit this link for details on how to run the Mesh Test on your Nest Wifi Pro system: https://support.google.com/googlenest/answer/7620337
- Lastly, perform a factory reset on your Nest Wifi Pro mesh devices. To reset, follow the steps on this link: https://support.google.com/googlenest/answer/6246619
Your experience with our products is something we always value, and if you still experience the same connectivity issues, or if you need some additional help with your Nest Wifi Pro system, please feel free to reach out to us here: https://support.google.com/googlenest/gethelp
Fast
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great connection and works well throughout the hosie with no issues at all
I would recommend this to a friendUseless
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still can't get wifi past the room it's in.what more do u want me to say? Its mediocre
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Michael, thank you for your review. We're sorry to hear you're having trouble connecting to your Wi-Fi when you're far from the router. To extend your network's range and strengthen the signal, we recommend using an access point.
For more information on how to improve your network's range, please visit: https://support.google.com/googlenest/answer/7183150?hl=en&sjid=11355600692127929833-NC#zippy=%2Cplace-a-new-wifi-router-or-add-on-point
Wi-Fi upgrade..YES PLEASE!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed a Wi-Fi upgrade to my home system.. This fit the bill perfectly!
I would recommend this to a friendBad product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wifi keeps dropping several times throughout the day. After some research, found that this is a common problem.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there! We're sorry to hear about your experience with your Nest Wifi Pro, contact us to get help and get your devices back on track, we're happy to assist you: https://support.google.com/googlenest/contact/on_social_support_inquiry?sjid=14714463870365742871-NC
Would not buy again.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although my second Wi-fi router is not far from my main router, it continues to have a weak signal and disconnects frequently.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, ChristineA. Thanks for letting us know about the issue. We're sorry to hear that you're getting a weak connection between your Nest Wifi Pro Routers. Issues with signal strength between Nest Wifi Pro Routers may be affected by Wi-Fi interference like physical barriers which may cause the limited ranges and frequent disconnections. We recommend placing your Nest Wifi Pro routers within a line of sight of each other to get better signal reception. As a general rule, points and routers work best when they’re about 2 to 3 rooms apart. As an example, if the far end of your house has weak Wi-Fi, don’t put a Wifi point in that exact spot. Instead, put it halfway in that direction. Try to place it in an elevated position, like on a shelf. You may also add one or more Nest Wifi Points to improve the Wi-Fi coverage for your home. Please check out this help guide for more information: https://support.google.com/googlenest/answer/7182840
If the issue persists, you're more than welcome to reach out to our support team here: https://support.google.com/googlenest/gethelp
Easy Setup with consistent speeds
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product is very easy to setup. You do have to use google home to setup this up, but that wasnt an issue for me since I have other google products that use this app. It took all of 5 minutes to plug it in, connect to my cable modem, and create a wifi name and password. It also looks to be pretty easy to add additional devices to expand coverage. I live in a ranch home that is about 2,000 square feet. My cable modem is on one end in a bedroom. This device is able to cover my whole home, garage and basement without an issue. I'm currently using the mesh network for TVs, computers, and cell phones and had no issues with streaming videos, games, or calls. I do like the design of the wi-fi router as its basic and will blend in with the room. If you have a large home, I recommend looking for additional mesh routers to connect to this one. This will then give a good coverage area throughout your home. If you plan to hard wire your computers and other devices to the router, this may not be for you. There is only one hardwire connection the rest need to be wireless. My computers and TVs are not close enough to hardwire so I just use wifi. The download and upload speeds are consistent with no dropouts. Overall, this is a nice looking easy to setup device.
I would recommend this to a friendWorks great in apartment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I live in a old 1000 Square ft apartment and this is overkill
I would recommend this to a friend???
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't work the way you explained it and wasn't as easy either. We are still trying to fix all our glitches.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, DRDK. We’re sorry to hear that your experience with the Nest Wifi Pro is below your satisfaction. We’ve taken note of your feedback as we’re committed to providing high-quality products and are continuously working to improve their performance and durability. In the meantime, we’d be happy to learn more about your situation further and explore potential solutions. You’re more than welcome to visit us anytime here: https://support.google.com/googlenest/gethelp
Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works super good for a router! Have connection everywhere
I would recommend this to a friendGreat router, easy setup
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use and is much better than the optimum router.
I would recommend this to a friend