Customer Ratings & Reviews

So far, liking it, because of the extended camera from flat surface, kit and of weird

Hmm.. seems 'alright', but you could honestly get a slightly older model iPhone for the same price for less.. why bother...... 3 stars from me, but I will still recommend it.. with 3 stars (overall)

Geek Squad agents do their best, I guess, but I keep having to return with issues that they failed to resolve on my new Pixel 9 phone.

Good phone, but some input errors double typing keystrokes while typing.

Looks good and sleek, phone is more stylish compared to last model

It's fine, but I prefer the iphone. Picture quality is nice

It's alright, buggy, messages don't come through clean like on an iPhone, lot of updates feels like the phone is constantly trying to get me to interact with it.

Great product, but it is lagging a lot. It might be just a specific phone that I got. I would highly recommend getting something that’s more pixelated.

Not crazy about. Going back to my Samsung phones. I just wanted to Google a chance

The reason for the three stars is that, even lowering the brightness on your phone while viewing Netflix, you are unable to manage it. Watching in the dark will cause eye strain.

I like the phone I purchased (Pixel 9) but I haven't received the trade-in allowance yet and it's past the expected 7-10 business days for me to receive it.

Nothing special, Google still hasn't found a good variant of the Tensor chip Android is still, oddly not as polished as you would expect on the OEM's device And....it got more expensive Not sure why anyone would choose this anymore, Pixel used to be an awesome line, but in typical Google Fashion. They ruined it.

Damage screen on side I couldn't returned not good never buy from best buy

made the switch from an iPhone 12 to the Pixel 9, expecting an enhanced Android experience, but unfortunately, I've found myself disappointed. Issues began from day one, with apps that worked perfectly on my iPad and previous iPhone failing to function properly on the Pixel 9. The transition hasn't been smooth; I've encountered frustrating experiences with both Google support and Best Buy, neither offering the helpful solutions I hoped for. Additionally, since I traded in my iPhone during the purchase, returning the Pixel 9 won't even get me my old phone back. These persistent app issues and lack of a feasible return solution have significantly impacted my daily usability and convenience. Overall, I deeply regret moving away from the iPhone; the Pixel 9 has not lived up to my expectations in terms of reliability, usability, and customer support.

Except Gemini and Camera this is the same one which I have pixel8, my pixel8 pro is much reliable and battery was better than this

Here is a positive and detailed review for the Samsung Galaxy S25 that you can post on Best Buy's website. Good luck with the contest! Title: An Absolute Game-Changer! Samsung Has Perfected the Smartphone. ⭐️⭐️⭐️⭐️⭐️ I've been a loyal Samsung user for years, but the Galaxy S25 is on an entirely different level. I upgraded from the S23, and the leap forward is truly astounding. This isn't just an incremental update; it's a complete redefinition of what a phone can do. The Camera is Mind-Blowing: The photos this phone takes are simply breathtaking. The new sensor captures an incredible amount of light, so my nighttime and indoor shots are crisp, vibrant, and virtually noise-free—no flash needed! The AI-enhanced zoom is another standout feature; I can capture crystal-clear shots from distances I never thought possible. I took it to a concert last week and my pictures looked like I was in the front row, not the back. Performance & Battery Life: This phone is lightning-fast. The new processor handles everything I throw at it without a hint of lag, from high-end gaming to editing 4K video. But what truly impresses me is that all this power doesn't come at the cost of battery life. I'm a heavy user, and I'm consistently ending my day with 30-40% battery left. It’s a true all-day-and-then-some device. Display & Design: The screen is the most gorgeous display I've ever seen on a mobile device. Colors are incredibly vivid, and the high refresh rate makes every scroll and animation feel buttery smooth. It’s so bright and clear that I can easily use it in direct Florida sunlight. The design feels premium and comfortable in the hand, with a new matte finish on the back that resists fingerprints. Next-Level Galaxy AI: The AI features are genuinely useful in my daily life. The real-time translation is faster and more accurate than ever, and the new AI-powered "Magic Editor" for photos has saved a few pictures I thought were unusable. It's smart, intuitive, and seamlessly integrated into the phone. My Best Buy Experience: The purchase process at my local Best Buy was fantastic. The mobile associate was super knowledgeable, helped me compare models, and made the data transfer from my old phone completely painless. Great service all around! Bottom Line: The Samsung Galaxy S25 is the best phone on the market, period. It excels in every single category: camera, performance, battery, and display. If you're on the fence about upgrading, just do it. You will not be disappointed!

The person on the phone told me that I would get $100 refund when I connected the new Pixel 9 to T-Mobile, and that I did not need to make an appointment to transfer files from my old cell phone to the new Pixel 9. But, none was honored and I was kept on pushing from one person to other person, wasting an hour. At the end, the manager said that she was sorry that I was given the wrong information by the person of the call center, and that I could return the phone and got refund. So, I did and wasted all the time ordering over the phone, going to the store and waiting and dealing with four perosns.

Phone was purchased and shipped box recieved was empty the process of trying to get refunded was long drawn out awful, would not recommend buying a phone that has to be shipped!

Still waiting for this order to trade in the phone

In hand feel is premium but as a daily driver it didn't feel like premium