Customer Ratings & Reviews

Streamed shows are still freezing and buffering. It could be the internet provider. Waste of over $100. I’ve been out of town so too late to return

Overall probably a good buy for a young person. I am over 70 and could not get connected until I downloaded the Google app on my (way-too) smartphone. Google site very confusing. A service tech connected one but also found the Google site crazy; put other two mesh routers back in the box. Would have returned all three but then would have had to start/learn another hook-up. Salesperson said i would just have to "plug in" to an electrical outlet... NOT TRUE

doesn't work as advertised. I was hoping my wifi speed would be better and faster with the mesh compared to the xfinity modem/router and while it is--only marginally. I'd recommend getting a different one, the firmware and customer service support isn't that much better either. I expected more from Google.

Very hard to install to network and confusing installation guide.

Since connecting this Google Nest Mesh Router, my printer never stays connected to my computers. It is a daily problem which can only be attributed to this Google Nest. I am very very very unhappy with this even though I now have internet connection in a back room of my home. That is the ONLY good thing about this device. The Best Buy representative who set it up didn't let me know that fouling up the rest of my system could occur; not happy.

This item works when it wants. I wish I could get my money back because I paid a lot of money for it to not work properly.

Was so buggy during install ( iphone 12). And near impossible to add devices. Was constantly showing neighbors nest instead of the device sitting in front of me! Took nearly 20 mins to install 3. And then it worked but if you have giga speeds or need wifi 6 better off upgrading to a higher model or Amazon's eero which I did & is working perfectly. It's about $50+ but worth it.

Signal strength was low and kept needing to be rebooted. Didn’t work at all for me returned it to try a different router

Cannot maintain steady connection when multiple Google Wifis are close to each other. The devices can connect to Wifi, but cannot access internet reliably. The problem happens across many devices. The problem is resolved when I replaced the Google Wifis with TP-Link Decos. The configuration through Google Home app is also very slow.

I have been a valued Customer of Best Buy, as you can see on my purchased history. The item is brand new, i work on weekdays and the only time I could set it up, is on a weekend. So I did, but only 1 worked, the 2 are faulty. Did reset several times, until it came to a point I had to call cust support. Such a hassle. I can’t even return it since it expired.

These don't work. I have a 1200 square foot condo. I have a problem receiving wifi in the front bedroom, the router is in the back bedroom, I put 3 Google wifi mesh routers in the only 3 rooms I have, and it didn't improve my reception one iota! I have tried everything they recommend, including talking to their support people for over 3 hours and still it is just crap. What a waste of money.

Didn’t make any difference to my wifi signal, i will just blame it on where I reside, but do not buy if in country

Wasn't able to use this product. I purchased it, to help boost my home WiFi network, since my college kids had all online classes, and I was now working from home. The issue came where my required VPN kept getting rebooted with Google WiFi, and I couldn't keep a steady connection, so I had to return it.

Never got this working properly. The phone app support seemed great, but this mesh set never provided any decent download connection. Worse than the little Netgear that was not working well. Bought a Netgear Nighthawk instead and have been very satisfied with that instead.

Returned, all the time no connection, will lag like 1-2 min and back to connection, Orbi much better

Garbage... Honestly the units themselves are actually work pretty well, but essential configuration options are just missing (seemingly intentionally). I'm replacing these so if they fix these issues in the future disregard this review. Bonus: Good luck contacting google for help

Not the best set of mesh routers. The loose connectivity with each other and devices regularly

Range was ok but speeds were very slow. Returned and bought Linksys. I would not recommend.

Bought this product for booster signal but did not meet our needs for signal strength.

Dont buy this product! The download speeds and coverage it markets are false. Way below standard and dowsnt cover the square footage of the house as it claims it would. Unable to view true 4K picture quality because barely get 7mbps and get sub par connection with exterior ring camera.