Customer Ratings & Reviews

Hi there, ChrisJ. Thanks for sharing your insights. We’re sorry to hear about your experience with Google Wifi.

Google Wifi is a home mesh Wi-Fi system that replaces your traditional router and provides seamless, reliable Wi-Fi coverage throughout your home. You’ll still need an Internet Service Provider (ISP) and a modem to connect to the internet. Traditional routers weren’t designed for all the different ways we use Wi-Fi today. Walls and distance make it difficult for a single router to send a strong signal to every room in your home, resulting in slow Wi-Fi and dead zones. It keeps your signal strong by transitioning you to the best Wifi point as you move throughout your home and the right Wi-Fi channel to avoid congestion.

The placement of your Wi-Fi router and points is vital to have reliable Wi-Fi throughout your home. As a general rule, points work best when they’re no more than two rooms away from each other. For example, if the far end of your house has weak Wi-Fi, don’t put a Wifi point in that exact spot. Instead, put it part way in that direction. Try to place it in an elevated position like on a shelf.

You can also try these steps below that may help:
- Move the connected device closer to your Wifi router or point.
- Repositioning the points to avoid obstructions like walls, doors, and aquariums can improve performance.
- Make sure all unused devices are off and not draining bandwidth with large downloads.
- Check for possible sources of interference such as microwave ovens, refrigerators or other equipment.
- Run a mesh test to confirm placement of your Wifi points.

If additional help is needed, don’t hesitate to contact us here: https://support.google.com/googlenest/gethelp

Hi kyle, thanks for sharing the details of your feedback on Google Wifi, and we’re sorry to learn of your poor experience with the Wi-Fi speed connection. We can imagine how disappointing this can be, and we understand your decision to return it.

If you’re willing, try checking the placement of your Wi-Fi router and Google Wifi points, which is vital to have reliable Wi-Fi throughout your home. As a general rule, points work best when they’re no more than two rooms away from each other. For example, if the far end of your house has weak Wi-Fi, don’t put a Wifi point in that exact spot. Instead, put it part way in that direction. Try to place it in an elevated position like on a shelf. It may be helpful to try the following steps to see if the signal will improve. Here are some simple steps that might help:

- Repositioning the points to avoid obstructions like walls, doors, and aquariums can improve performance.
- Make sure all unused devices are off and not draining bandwidth with large downloads.
- Check for possible sources of interference such as microwave ovens, refrigerators or other equipment.
- Restart your network.

Also, Google Wifi uses the Band Steering feature to guide your connected devices based on their capabilities, and attempt to select the band that will deliver the best performance. Both frequency bands are active simultaneously and Google Wifi keeps it simple by automatically choosing the band that gives the best Wi-Fi connection.

We’re hoping for an opportunity to help improve your experience. Please consider reaching out to our support team and we’ll help you the best way we can: https://support.google.com/googlenest/gethelp

Hi jimmyreviewer, thanks for taking the time to share a review about the Google Wifi, and we’re sorry that you find it not very useful. We’re hoping to learn more about your feedback and see how we can provide a better experience for you. If you’re willing to share more details about your concern, you may speak with our specialists available through our support channels here: https://support.google.com/googlenest/gethelp