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Customer reviews

Rating 4.7 out of 5 stars with 3173 reviews

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Rating by feature

  • Setup

    Rating 4.7 out of 5 stars

  • Range

    Rating 4.7 out of 5 stars

  • Signal Strength

    Rating 4.6 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers admire the Wifi - Mesh Router (AC1200) - 1 pack for its ease of use, extensive coverage, and improved range and signal strength, resulting in better performance and connectivity. Many users found setup to be quick and straightforward, leading to a positive overall experience. While some minor concerns regarding lag and buffering were raised, the vast majority of feedback was overwhelmingly positive. The product effectively addressed connectivity issues and improved internet performance for most users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 149 Showing 2,961-2,980 of 3,173 reviews
  • Rated 3 out of 5 stars

    Need some tweaking

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are awesome but the third one isn’t working. I have had them before and they all worked but wore out over the years— need some tweaking somewhere

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Google WiFi mini

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not give the distance I was hoping for. It does not pick up well in my basement like it says it will.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not much difference

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not sure I noticed a difference with these. I don’t think they really help. Probably better to just deal with the internet provider.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Misinformed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was told by Google rep in store I could connect this to the older system I bought a few years ago. That is not the case. Still researching.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Need to return this does not work well with my xfinity home security.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Did not work

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product was not faulty, it did not work with my wifi

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hello there, Dylan! Thank you for bringing the issue with your Google Wifi to our attention. We apologize for any inconvenience you may have experienced. To provide you with the best assistance, we recommend reaching out to our support team. They will be able to closely examine the issue and guide you through the troubleshooting process. You can contact our support team by visiting the following link: https://support.google.com/googlenest/gethelp madebygoogle

  • Rated 2 out of 5 stars

    Not any better than my 6 year old dlinks

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have 4 ring cams plus many other devices. My older dlink worked just as good as.the google wifi.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Lacks network ports, get EERO pro mesh instead

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get a eero - Pro Mesh Wi-Fi 5 System (3 eeros), 2nd Generation instead. Each one of those has (2) network jacks on the back.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    buffering

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I still regularly get buffering even though I have FIOS and live in a less than 1400 sf home.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Somewhat Helpful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our rural internet is spotty at best. This helps a little, which is better than what we had.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No INSTRUCTIONS

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No instructions included. You must be an engineer......

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Broken part

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would have given a 5 but in 3 weeks when picking up the mesh the bottom piece broke off from the top piece.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Hey World! Check out every single thing I do!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Google makes products that allow others to easily infiltrate your network. Would not recommend.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi WhistleblowSCO, we appreciate your feedback. We´re sorry to hear about your concerns with the security for your Google Wifi.

      Google Wifi has several built-in security measures to protect you and your online world. Here are some security features:
      - Firewall. Your Google Wifi firewall creates a barrier between your Wi-Fi network and the Internet, protecting your data from unsolicited connections or connection attempts. It’s a stateful firewall, meaning it keeps track of connections (Transmission Control Protocol (TCP) streams, User Datagram Protocol (UDP) communication) traveling across it. Only data associated with a known active connection is allowed through the firewall.
      - WPA2 and WPA3 security. Google Wifi secures your Wi-Fi network with either WPA2 protocol or the newer WPA3 protocol. Using WPA3 protocol makes your Wi-Fi network highly resistant to security risks like offline dictionary attacks.
      - Automatic updates. Google Wifi receives automatic software updates to make sure you always have the latest security features and protection from recently discovered security threats. These updates may include open source components and go through several rigorous reviews.

      If you are experiencing any form of issue or security breach with your Google Wifi, we recommend contacting our support team so we can diagnose the issue and work on improving your experience. You may reach out to us here: https://support.google.com/wifi/gethelp madebygoogle

  • Rated 3 out of 5 stars

    Doesn’t solve all problems

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this system for my new home and bought an updated router. I still drop service multiple times a day.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Returned for newer model

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't really know how this product works because I returned it for the newer model that works excellently.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Privacy nightmare

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's simple, and it works, but it's a privacy nightmare. They get your gmail account and can therefore tell where you live roughly, then asks for your phone and address. Returned it. This is why it's inexpensive, they use private info from you. Better to not patronize a politically and morally evil company as google when possible.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Work alright.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to extend the wifi for security cameras. Don’t feel these made too big a difference.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    No good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was working well for the first month after that it lessens the efficiency of it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Google mesh

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the ease of set up for this product, but the connectivity sometimes is lagging.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Google internet expander

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s as good as can be expected for this type of device. It works well for its purpose.

    I would recommend this to a friend