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Customer reviews

Rating 4.7 out of 5 stars with 3173 reviews

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Rating by feature

  • Setup

    Rating 4.7 out of 5 stars

  • Range

    Rating 4.7 out of 5 stars

  • Signal Strength

    Rating 4.6 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers admire the Wifi - Mesh Router (AC1200) - 1 pack for its ease of use, extensive coverage, and improved range and signal strength, resulting in better performance and connectivity. Many users found setup to be quick and straightforward, leading to a positive overall experience. While some minor concerns regarding lag and buffering were raised, the vast majority of feedback was overwhelmingly positive. The product effectively addressed connectivity issues and improved internet performance for most users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 153 Showing 3,041-3,060 of 3,173 reviews
  • Rated 1 out of 5 stars

    Oven purchased.. Had to cancel order

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No review... no product received. Ordered a Jenn Aire Double Oven.. promised delivery installation date came and went. No excuses can make up for poor performance by Best Buy. Waited almost 6 months!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor WiFi speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not connect to one of the nodes at first. Finally got the connection to work on the other. Mesh set up but only got half of the speed my old WiFi router got me. Great looking product but poor speeds.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I couldn’t figure it out. When I went to return it

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn’t figure it out. When I went to return it it was three weeks later due to me working on the fires and they would not give me a refund! Super disappointing and Best Buy all around.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total tech has now re-scheduled the install three times. After waiting over three weeks for first install date. Router still packaged on table. Upset about continual delays!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Return

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I need to trade these out they hold no significant boost and very lackluster in gaming and streaming and boosting internet service throughout the house hold!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy this system

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible to set up both times as I moved and had to all over again. Had to call google for help myself and the second time I had total tech call too as they couldn’t get it to work.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not useful when using LTE for internet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not work as main router when using LTE for internet access. I was very disappointed, plugged it in and speed was like 4 mbps. Unplugged this put my old router back on and speeds of 15-25 mbps.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    GET IT!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the furthest room in my household and always got such bad connection due to the fact that router is only limited to my roommates room I was contemplating on what I should do either call spectrum or buy a WiFi extender and I was gonna get something totally different but the associate recommended the google mesh and I didn’t know anything about it but the way he explained it from his personal usage at his house I was sold but still was contemplating on spending 200 bucks on it but I bought it, took it home set it up and got the best results more than I expected I’m extremely happy with this product and I highly recommend!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Stay clear of these.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speed 20 feet away 20mb on a 1gb connection Right in front of the base speed was fine. Support did not offer much help other than to tell me I did not understand how they work.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy these

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is horrible. We paid $200 for this to boost our current system and it has NOT added any value to our current system. Will not do this again. They are paperweights!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Review By Garry

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install and works wonderful. No more problems that I was having with the extenders . No More drops and very strong internet connection up on the 2nd floor, just plug in upstairs and it finds the master.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy setup and reliable connection.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is very easy to setup and most importantly it offers a connection that you can rely on while moving around.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    Outstanding product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took me all of five minutes to set up. Getting wifi without any issues over a 2100 sq ft area. Stress tested it with multiple devices simultaneously online. It handled the load pretty well. Highly recommended.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible product. Speed at device level is at least 50% slower than old wifi I hoped to improve. Best Buy's return policy makes this purchase particularly painful.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Nicely packaged terrible product.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up but that is about it. You cant configure anything and they drop connection CONSTANTLY.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No good work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bad internet device! conflicts with other devices and does not exceed 20 mg speed! I chose to return and buy one from Asus, which worked perfectly!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Returned item

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found setting up the software for this to be annoying. Way too much intrusion into my house.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would not buy this, the wifi was slow and mesh was not great. I would go with the updated nest mesh wifi or a different product altogether

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Google wifi 3packs

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing better on connections By using this, my Nest iQ cameras do not get full coverage... too slow on connection Going back to the nighthawk !!!!

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi SpeedChaser,

      Thanks for letting us know of the slow Wi-Fi connection issue with your Google Wifi. We’re sorry to hear you encountered such inconvenience.

      There are several reasons why this can be happening and we'd like to assist you in resolving this. To start with, you can take a look at the following factors and troubleshooting steps:

      - Home layout: Building materials and other objects located between your router and Wi-Fi points or between your Wi-Fi points and mobile devices may slow your connection. If possible, try to use your device within a clear line of sight to your router or point.
      - Check congestion: There could be congestion on your Wi-Fi network if you have many connected devices to the network. As all these devices consume a portion of your available Wi-Fi bandwidth, your Nest cameras may not get high speeds. You can try relieving the network by disconnecting some of the devices to see if this would increase the Wi-Fi speed for your Nest cameras.
      - Restart: A quick restart to your modem can fix internet connection problems, improve slow performance and resolve common wireless issues. Even if your modem appears to be working correctly, you may need to restart it to establish a secure connection to the Wi-Fi point.

      If the issue persist, feel free to reach out to us here: https://support.google.com/wifi/contactflow madebygoogle

  • Rated 1 out of 5 stars

    unhappy owner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would give it 5 for performance , but I gave it a 1 for lack of instructions for installation !

    I would recommend this to a friend