Customer Ratings & Reviews

Agents trouble shooted my mounting issue. And fixed the problem fast . They were very courteous and careful.

As always, Best Buy delivered with exceptional service My new speaker was connected with the rest of the system, and all work together harmoniously, delivering excellent quality. The technician also disconnected all that needed to be disconnected with the cable TV service I was no longer using. Thank you, Best Buy

They did a GREAT job! They were prompt and very curtius! I would recommend them in a minute and they explained everything so you can understand them.

My tv just stopped streaming Xfinity one day. Tried to get ahold of Xfinity but couldn't. The "chat robot" was NO help. Geek Squad came out and knew what was wrong almost immediately and fixed it. He was very nice and professional. I would use Geek Squad every time over any other tech support services. Highly recommend.

Courteous, well prepared and fixed my problem. Left # in case I needed further help

I have had multiple agents attempt to repair a problem with my Sony 65” Bravia TV. They exhausted all options available to restore my tv to working again. The problem was with the Geek Squad Call Center. I purchased an extended 5 year warranty. TV “died” in 4th year. Reported problem to call center. It took 5 weeks to get a replacement through my warranty. I had no tv so after the 1st week I had to PURCHASE a tv 75” Sony Bravia. My son installed it as I was just out of the hospital from complete reverse shoulder replacement and was confined to my home. Needless to say, I am VERY DISSATISFIED with Geek Squad call center as they did not document my calls properly which extended the time for my replacement tv under warranty. I have been a Best Buy customer for 20+ years and Total Tech customer. Call center reps are not trained properly to follow through with documentation. There isn’t enough space here to document all my conversations, and frustration interacting with your call center. Again, I want to reiterate that the agents that were sent to my home diagnosed the issue with my tv and tried to fix it, but the tv was beyond repair. They were professional and caring!

I recently purchased SONY 4K A95L flagship television so being a flat screen I thought I would need a soundbar so I went ahead and purchased SONY SA-RS5 rear speakers and their SA-SW5 subwoofer, honestly the speakers in this television are fantastic I did not need the sub or the rears they are that good, but I went ahead and kept them anyway for the rear sound being this is a flagship television I knew this was the last one I will buy so I went ahead and tried setting these speakers up I hung the SA-RS5 on the back wall and put the sub in between the two recliners and followed the instructions on set up I could not get them to connect to the tv, I tried for about a week and always had the same outcome they would not sync, so being I purchased them from BEST BUY and being I am a member of the total tech I had the geek squad come out and and they took care of my issue within a hour I have had them come out six times in 2023 and I will always be a member they have taken care of my desk top issues along with sound systems for being a member I saved around 600 dollars, THANK YOU GEEKS!

Came on time, Were very professional in their workmanship. Used great care in moving my personal possessions. Gave me a feeling of comfort to deal with them.

I was very pleased with the service I got. I had bought a DVD player, and I needed to get it to work so I could watch a movie. Thanks to the help I got I was able to watch a movie I had wanted to see for months because it was not in theaters nor online. The movie was Johnny Depp movie Minamata which should have gotten much more exposure than it did because it dealt with the effects of mercury poisoning in Japan.

Loved the service the teamwork. They assemble my partner bike in seconds. I liked hat they were talking but still doing their job. And having some giggles at work that good service I like to see those that like their job and have a good day at work. Great job you guys and thank you so much for your guys service.

The agents worked tirelessly to correct the problem with the living room tv. They represented Geek Squad and Best Buy honorably. After they’re trying to correct the problem, they determined the best thing for us to do was to have AT&T send us another black box for us to get cable once again. We greatly appreciated their time and effort in trying to fix our viewing issues. We thank you all!

Theres a reason you contact geek squad, right? 5 stars everytime, cant say enough good things about this crew. They get it right everytime! I had 2 guys show up to hook up a new receiver and run a Bose surround sound in the living room. They were quick, professional and everything works wonderfully!

We have been using Best Buy and their Installers since 1993. Every once a while human error happens, but they are very quick to apologize, fix and or replace item. Recently I had new security system with 16 cameras installed. Braxton and his team, worked very hard, with almost zero breaks, on multiple occasions. They were always Very professional, and if he didnt know an answer he was very forthright about it, but would find out from other subject matter experts from Best Buy staff or call the company directly. Several times, he was able to call another team, and get help even though they hadThere were other things they installed as well, and no matter how tedious the question or request they were on it. Multiple times Braxton came alone, despite being multiple person jobs, and work very hard. The store managers Ana and Ryan were very helpful and quick to respond to our needs.

The agent worked on my system and determined that it was an older Spectrum cable box I was using that prevented the sound bar from working with my Samsung television. He recommended I exchange it for a newer cable box and explained the process for me to connect it. I obtained a new cable box that same day and followed the instructions the agent gave me. The hookup was easy and the system is working great.

Agent was very helpful, though i was upset that the surround sound bar was acting up did to upgrades for the tv. Apparently when we purchased the surround sound, we were not advised to purchase a Samsung to match our tv and as upgrades Halen for the tv, the sound bar will not cooperate.

We recently purchased a 70" LG tv and absolutely love every feature a TV can offer. Recently I pushed the wrong button and wound up requiring Geek squad attention. Mr. Patino, a Squad tech, came to the rescue and in a short period of time his expertise returned our TV back to functionality. We are now back to enjoying our fabu;ouf LG TV. We salute Mr. Patino.

Usually, the geek squad can really help out, but this was one time where they weren’t sure what to look for. I was having trouble with my TV and that I had volume, but no picture. The geek squad initially set up my home theater some years ago and they should’ve just told me to check the back of the box where everything is plugged in to make sure they were plugged in correctly, but they did not. They just said it was a Spectrum issue or I needed a new cable Otherwise I would’ve had to pay someone to come out. I finally found the issue out myself and fixed. It took all the cables out and reset them, and that solve the problem. I spent a few hours between trying to call the geek desk and actually driving to the store to speak to the geek employees. Everything would’ve worked out if the geek squad on the phone would’ve just said check your box and make sure the connections are solid. Very disappointed since I pay a lot of money for the service

I have been a Best Buy member for over 15 years, and have received the best products and efficient technicql service. I did not believe you could get any better until my last Geek Home Visit. The tech reorganizeed my entire programming system and brought an old lady up to the 21st Century with the professionalism of a tech giant and the personna of a grandon. Amazing new life. Thank you

Two members of the Geek squad came to my home to complete the install of our new 65” Sony TV. They obviously knew what they were doing because the smart tv is now smart. The original install left a lot to be desired but these guys knew what they were doing. My only issue was was the speed of the install. I should of asked more questions.

The agents quickly found my problem, fixed it, and patiently showed me how to work it!