Customer Ratings & Reviews

10/24 troubleshoot visit with Joe Finney!! We have a custom set up that is a bit complicated. No problem for Joe. Now it works better than before. He understands audio/video and takes pride in his work. We havent had the best Geek Squad experiences but he changed that. We look forward to knowing he will be the one to help if needed in the future. A little late to write this review but it didnt come as a feedback email.

found problem quickly and fixed the problem. reviewed and was impressed bt their knowledge. a big ma' halo maf

The agents came to troubleshoot our problem we were having with Netflix. Every time we turned it on it said our internet connection was not working. We had to enter our password. We called Netflix and they couldn't help us. So the agents came out, did their thing with the TV and we now have Netflix working properly.

Luke was phenemonal, explaining what he was doing. He set up our tv, connecting it to our new wifi provider. He also gave us a remote when we didn't have one. He provided excellent customer service.

Brendan and Mike were excellent from the geek squad mounting our TV wiring and making sure everything was working condition. We just purchased a 77 inch Samsung C9 and the Samsung speaker 5.1.. they made sure that both we’re in sync with each other and their people skills were above and beyond treating me as a valued customer I can’t say enough about Brendan and Mike

Austin was technically knowledgeable of our new Samsung TV and able to walk us through all of the set- up procedures that were totally frustrating. Especially the modern "mini" remote control. He also tested our Wi-Fi speed. Also, indicated that our replacement Samsung's remote could be used instead of the new mini which we opted to do. He is a good communicator, listening well and was able to address all of our concerns. Couldn't have asked for a better experience.

Solved a very complicated technical problem which was really a total of eight problems and got everything working. Unbelievable. Stuck with it and never gave up. Even though it was frustrating (at least to me) he kept a cool head and was very pleasant the whole time, even threw in a quip or two while working on the problems. Have used Geek Squad before and was pleased with them then also. I highly recommend them and will be using them again in the near future as soon as I can get down to Best Buy and purchase some new components for another room.

We have had a recurring issue with our sound bar for a year since we bought. The source would keep alternating through all of the options and eventually settle on e-Arc, as it should. Finally, after three Geek Squad visits, the tech figured out it was one of the pins on the HDMI cable. He fixed it and it has not given us trouble since.

The Geek Squad members who got our TV up and running again did so quickly and expertly. As in prior experiences with the Squad, these two were respectful, patient and kind. It's a pleasure doing business with the Geeks and I recommend them to anyone in need of quick and knowledgable assistance.

I had difficulty with new TV recognizing a password. After several “incorrect password” reply’s I tried another internet line hat was available in the same room. The TV locked up and would not recognize the remote. I contacted BestBuy and described the. Problem to the Geek squad. Technician arrived the next day and the problem corrected within one hour. Great service by nice technicians. Great work..knowledge about product really helps.

Anae came over and reorganized all the wifi in my apartment plus she clean up all the extra and superfl wiring left from previous technicians. Now everything works !!!

The Geek squad techs took out the defective Denon receiver, and replaced it with a new Denon receiver. They reconnected all periferal devices, which include a record player, CD player, DVD player, cassette player, and my Sony tv. They adjusted picture and sound to my satisfaction, did it efficiently, and were gone in less than an hour. I am very pleased with the result. Their good attitude and teamwork reflect well on Geek squad.

Programmed TV so that it defaulted to the FIOS television channels automatically.

The agents came out to help with technical issues with one of our streaming services that wouldn't work. Took a lot of time and several trips plus escalation up the technical ladder but overall they were very responsive, knowledgeable and persistent in working the problem. There are still some minor issues that appear to be the result of some incompatibility between newer and older components but overall they did a great job and solved the problem

The Agent conducted a home diagnostic of our Sony TV and Directv app. They were able to detect the problem with the Sony TV Directv app processing. We had to purchase a Wifi dongle from Directv at our cost and personally install it.

The squad came to my house and solved my connection issues on multiple access points. Works well now and helped me understand operating capabilites.

Justin has been excellent …. So knowledgeable and helpful and smart It makes me want to buy all my products from Best Buy and use Geek Squad Great res presentation

My Geek Squad technician, Moussa, was truly amazing. I had various techs trouble shoot my issue, but he was the one to figure it out. He was thorough and systematic and his solution solved my problem. Moussa worked with my schedule which was much appreciated. I now have a working system due to his diligence. He is professional and an amazing representative of Best Buy. I can’t say enough good things about his assistance.

The agent checked all connections of all our devices. TV streaming and cd played were turning off and on by itself. He spent much time going thru the tv checking and adjusting whatever he had to do. So far everthing is working fine. He had alot of patience figuring out the solution. Thank you.

Geek Squad mounted my tv exactly where I wanted it and it's secure and still there. They did such a good job I'm planning on having them to remount a 85" tv done by someone else that I'm not happy with. I know the Squad can get exactly where I want it.