Customer Ratings & Reviews

Chad is an absolute gem. He has the patience of a saint in addition to his professionalism and knowledge. He has been here so many times, he seems part of the family. Always has time to answer all of our questions and never makes us feel technically challenged, even though we know we are. What an asset to the company!

Geek squad was well prepared and did a good job representing BEST BUY. They knew what they were doing but we did not get my problem solved. I have since ordered a new receiver from Best Buy and hope to have the same people come back and install it.

Tech was great, took care of all my issues and then some!

Logan (I believe) was very efficient and knew exactly what the problem was and coached me on how to solve the issue if it occurred again. Both Logan and his assistant were friendly and professional. I would definitely recommend the Geek Squad.......!!!

On the phone three times all times got disconnected, when providing my order information. Returned a defective device and was charged a restocking fee although the phone should not be returned to stock. I would understand the 45$ fee if I got the phone and decided I didn’t like it but it worked perfectly. This was not the case I’m disgusted by this fee given the phone was not working properly after only a week of owning. I will never purchase anything from Best Buy after reading the fine print of this restocking fee even given a broken product. That I now read about online, do not purchase a Motorola Edge especially from Best Buy.

The agent set up our new monitor connected all wiring and sound devices ), shared how to operate various controls, and over all was just great to deal with! He was very personable and knowledgeable.

They were very knowledgeable and made sure that the system was working properly before they left!

I am simply amazed at how good the Geek Squad men and women are!

Derek arrived with an assistant and immediately began the process to adjust sound direction allowing more dialogue from the center speaker and not as much music from the other four speakers. When completed, my wife and I are very well satisfied with the finished product.

showed up on time and fixed the problem xxxxxxxxxxxx

Troubleshooting fixed my problem the first time. *****

The two Geek Squad technicians knew right away what was causing our new television to show a very loud, static, snowy screen that lasted about 3-5 seconds when we turned the set on. It was, by my understanding, a delay in the cable box connecting with the faster OLED components of the television. They reprogrammed our cable remote and we now make sure the cable box is on before turning on the television. It hasn't happened since.

Both Technicians were extremely knowledgeable, they quickly determined the issues and made changes to controller operations on the home theater. They also swapped the Roku box to Roku Firestick I had purchased. Fast and friendly! My thanks

Great job. They stayed until we understood how to work the system and that it worked!

The Geek Squad guys did an outstanding job with troubleshooting the audio problem with my Smart TV. The team was able to adjust to a last minute change in scheduling.

The laptop is working great since the updates were made.

Agents Steven & his colleague came to trouble shoot Alexa on Monday 12/18/23. They were knowledgeable making all the adjustments available while being professional and personable throughout the onsite call.

Did great job on my issue on My washer. Now it works.

The TV was actually unplugged but I could not reach the plug the guys plugged it in and off they went but I was so glad to have them there because I couldn't do it myself I'm a 74 year old lady

I had a service call and he reset an old iPad that belonged to my husband.