Customer Ratings & Reviews

I could not have asked for anything to be any better !!!

My (relatively old) Sonos system wasn’t connecting properly. Chris from Geek Squad was able to get it up and running without necessitating buying additional equipment.

neat courteous Did their job well, and we have a GO

Reviewed my situations and knocked it out of the park.

The agent diagnosed the problem immediately and made suggestions for better reception. He then returned and installed the system to improve our wireless service several days later, and returned the following day to improve the signal.

They came in , I told them what it was doing and they fixed it and checked other things

The service tech did an excellent job.. Your scheduling system took hours to complete. My system is working reasonably well. I doubt that I will ever purchase another $300 annual fee for service

Very good. I would recommend the Geek Squad to anyone. Best investment.

Love Geek Squad. They installed my first big flat screen tv and did an excellent job. They are professional, knowledgeable and proficient. Will rely on them in the future for my installations and troubleshooting services

I had problem with setting up soundbar. Audio cable did not come in box with sound bar.So I had to go buy one.i got confuse on how to set it up. Stuart from Geek Squad came out and was verry understanding and professional from time Arriving to time leaving. He made sure I understood how everything worked and what he did.He followed covid19 procedure wearing. A mask and asked if I would also wear a mask.

The two guys explained how to improve telephone calls by using wifi. Their advice really helped.

The team were great. Found my problem and fixed it. Plus walked me through things I could do if the issue came up again. Nice, professional and great is how I would describe this team!

The agents mounted my TV and connected it to all my devices. Arrived promptly, wore shoe booties which I appreciated and got the job done efficiently, then double checked to make sure it would continue working - knew what they were doing. Many thanks!

The tech was informative and resolved issue quickly.

Friendly and very helpful. Issues were resolved quickly. Nice to have this service available nearby.

Agent was not able to replicate or diagnose the issue with my Sonos surround sound not working when I turn on my LG TV. It has only happened occasionally since but still annoying since I paid so much money .

The agent upgraded the router that effected both our Home Theaters and greatly enhanced our area coverage. The technician was extremely informative and responsive. All our installations and services have been an extremely valuable and meaningful experience.

Exceptional service by Brian. He identified the TV issue and resolved it quickly. Really appreciated how he shared the information on what was wrong and how to solve the problem. Thanks to Brian!

My TV was having problems with the Apple TV and the sound system. The Agent was great, but the the response time was poor. It took 2 weeks for them to come to my home. That is too long considering that we pay a lot for this service.

Best Buy not only install your TV’s , but set up our streaming devices. They showed us how to work everything and came back when we couldn’t figure something out. Excellent and informative!