Customer Ratings & Reviews

Agent came out with recommendations I followed up on. Agent kept me informed on when they were coming out, let me know when on the way, and was prompt and courteous.

New TV installed and working just fine. Very happy.

The Geek guy seemed to be distracted from doing what I needed done. I had recently had a bad power surge which resulted in a HDMI port being bad. I needed find out the problem. He checked it out & determined it was indeed bad. BUT the way he did it was disappointing. I felt he thought it was 'beneath' him to do this. I also felt like he 'couldn't wait to get out of here'. !

The agents solved the problem with my remote and showed me what to do if it malfunctions again. I had the occasion to try their advice and it worked like a charm! They were terrific’

They were in such a hurry to get out once installed. It would have been nice to get an overview of the appliance before they left. Also didn't take all the tape off on the outside and also on the inside because of the hurriedness.

The wrong part was initially shipped, Luke reordered and returned the same week to install the correct part that repaired my TV. Luke was very helpful and his customer service was greatly appreciated! Great Job Luke Thank you

Found the problem and fixed it quickly and efficiently.

It is helpful to have this option on my BB account.

I’m an elderly person with not a great deal of tech skill and I purchased a very intimidating device to watch television and stream shows. The Geek Squad have been my best friends, teachers, patient supporters.

The agents were very knowledgeable and checked all the devices. Problem solved!

This is for the Myrtle Beach SC Best Buy Manager On July 4, we visited the store and spoke with an agent who helped us schedule what was described as a “survey call” to our home. We had attempted to purchase a universal remote control, but were informed that Best Buy did not carry it and could not order it. We were advised to buy it from Amazon instead, and that Geek Squad would need to conduct a home survey to assess our existing equipment for installation planning. The agent came to our home on July 12, documented all the necessary equipment, and told us we should expect to hear back within about a week. However, after a week and a half with no updates, we returned to the store to follow up. Unfortunately, no one there had any information regarding our installation. I left my name and phone number with Trevor at Geek Squad and was told the manager would contact me, but as of today, I have not received a call or any communication regarding the status of our installation or whether the work can even be done. Could someone please provide an update or let us know what the next steps are? L

The guy who came to fix our home theater issue was knowledgeable and he knew the things well. He helped us understand different input systems to our media room. I would definitely recommend Geek Squad.

Kirk is the best. Honestly, my first interaction with him is why I keep returning to Best Buy. I am techno challenged and knowing that I can have someone as patient, kind, friendly and knowledgeable help me makes me loyal to this brand. Kirk has help my family many times with new purchases and we are very grateful for his help and teaching.

Did a fine job. Thank you. Very knowledgeable about Marantz tuners.

Everything is and was perfect. I mention to my family and friends that being a Geek squad member is very important and all my products are serviced when in need. Being a member is very affordable.

The agent came and reconnected my sound bar. Te gentleman was very prompt courteous and knowledgeabl, he also took the time and explained what he was doing and what I could do to prevent this from occurring again.

The geek squad checked out computers and tvs and set up tv in bedroom. They were very professional and friendly. They are very knowledgeable.They came when they said they would, even called ahead of time to let us know they were on their way.

My service man was the best. He was considerate of tracking up my home and took safety measures regarding COVID. Diagnosed the problem in a timely manner and knew what steps to implement. I would request him again and recommend him. Thank you for having such a team member on Geek Squad. The process to get an appointment was less desirable and I almost gave up on waiting for the appointment.

The Geek Squad is the best. They are all very knowledgeable and explain everything they are doing. I would recommend them to anyone looking for someone to troubleshoot a problem.

He was good, but the remote he brought to sell me was wrong for my purpose, so he took it back. He showed me how to access another remote DVD. He was good