Customer Ratings & Reviews

My service man was the best. He was considerate of tracking up my home and took safety measures regarding COVID. Diagnosed the problem in a timely manner and knew what steps to implement. I would request him again and recommend him. Thank you for having such a team member on Geek Squad. The process to get an appointment was less desirable and I almost gave up on waiting for the appointment.

I'm always impressed with the Geek Squad. No matter what the issue is whether it be TV, Computer or Refrigerator, the Squad is in and out in no time. They know exactly what they're doing and they get it done! And I've always found the Squad to be personable, presentable and very friendly. I'm definitely a GS fan!

This guy was great and would recommend him to the geek squad throughout your whole operation medford oregon squad new what to do to help me now oceanside California geek squad just has excuses why they can't make it work with nonsense excuses, but medford oregon squad made it work correctly!

The agent helped resolve this issue with my sound system not staying connected

I am always very impressed by your geek squad as they promote a great name for Best Buy. Alan was yet another talented Geek squad. Very happy with his services. Keep up the great job. Thanks

The service agent was able to help with my Logitech remote & get it back working like it was suppose to. He was so pleasant & had a desire to help me with my problem.

All tv mounted neatly. All devices connected probably!!

The agent called and based upon my telling him my setup he said the most likely culprit was the Samsung cable box trying to take over EARC control. I followed his advice and swapped out my Samsung cable box with a Cisco cable box and everything started working as expected.

Very knowledgeable, helped me understand what programs or channels were free and which ones I had to subscribe to in order to watch. Took the time to go over the questions I asked step by step. Now I am enjoying my tv better. Thank you geek squad

the tv set up was great, and fine tuning the tv to the best sound and color

I’m home trouble shoot to set up transmitter/receiver for tv’s was quickly resolved. Highly recommend.

The Geek Squad was very helpful. Some of the things I wanted to do from the Sonos app were not possible.

Alex is a Star!!!had him at our home before, we are older and he speaks softly, never feel as if he's talking down to us and explains everything in language easily understandable...he installed our tv and Sonos system

Shawn is the best! He was able to program our new remote and had all of our TVS at their very best! Shawm had my remote so I could just sit back in my chair, and click on the program I wanted. a pretty good think for this 83 year old, THANKS Shawn!

Austin came and took care of the issues we had.Very good and very nice.

The agent provided troubleshooting assistance and was exceedingly knowledgeable. He was highly professional, answered all of our questions, and provided us with additional guidance. We couldn't be more thankful for the exceptional service.

timely and very helpful to troubleshoot ongoing issues with receiver. The solution left me with disappointment related to the receiver that was suggested by Best Buy originally but the troubleshooting was solid

I am so happy that you have this review. I was very very, very very very happy with the technical technicians that came out today. They were wonderful wonderful very knowledgeable, very friendly. They made my day. I’m so happy I’m so happy give them a raise.

Always excellent service from Geek Squad Specifically Dennis Quaid-Shaw! I appreciate his expertise and patience in dealing with older folks that may not always get the newer technology/apps/set up.

The agent helped me with my problem with the Amazon Fire Stick. He was awesome, explained it all to me and took his time. I can't say how great he was. Very knowledgeable.