Customer Ratings & Reviews

Agent came out with recommendations I followed up on. Agent kept me informed on when they were coming out, let me know when on the way, and was prompt and courteous.

Customer Service friendly, courteous, and knowledgeable. Geek Squad members are professional, friendly, and knowledgeable. I am always impressed with how much loyalty they have to other Geek Squad members, and how proud they are to work for Best Buy, and how loyal they are to the company.. Very impressive!

I’m an elderly person with not a great deal of tech skill and I purchased a very intimidating device to watch television and stream shows. The Geek Squad have been my best friends, teachers, patient supporters.

The agent came and reconnected my sound bar. Te gentleman was very prompt courteous and knowledgeabl, he also took the time and explained what he was doing and what I could do to prevent this from occurring again.

Agent got my home system working on all four units.

The agent provided troubleshooting assistance and was exceedingly knowledgeable. He was highly professional, answered all of our questions, and provided us with additional guidance. We couldn't be more thankful for the exceptional service.

The guys were able to solve my issue quickly with ease

I ended up dealing with 4 different GEEK people. 3 men first, and then a woman. I AM NOT A FEMINIST!!!!! I love men and like having doors opened for me, etc., but in this case the woman kecked butt on the 3 men! I purchased a "SONY 4K UltraHD TV and a SONY sound-bar. Geek squad could not get the SPECTRUM remote to control the sound-bar until they sent out a woman on their 4th try and she did it in literally 5 minutes! The boys need to go back to school!!!!

So far this Ring Video doorbell ringer is perfect. Excellent but. First one didn't last 1 year.

The two guys who came fixed my problem quickly and were very helpful.

The agent explained in detail and simple English how to use the smart TV and streaming. The original installers were not as successful in explaining how to use the equipment, but the agent who later came was knowledgeable and patient--an effective teacher.

They took their time and mounted it to our satisfaction.

Tech did a fantastic job fixing what the first tech team didn't optimize. We have a home theater and while we were getting great audio, the receiver setting was at zero. When he adjusted the room filled with richness. There were other tweaks he made as well. 100% satisfied.

The guy who came to fix our home theater issue was knowledgeable and he knew the things well. He helped us understand different input systems to our media room. I would definitely recommend Geek Squad.

Everything is and was perfect. I mention to my family and friends that being a Geek squad member is very important and all my products are serviced when in need. Being a member is very affordable.

Sean was professional and friendly. He answered our questions and took the time to explain the issue. Such good customer services is very rare these days.. Thanks Geek Squad for hiring people like Sean who care about customer service.

Agent set up robot vacuum cleaner, did a great job

I’ve been using the Geek Squad since I bought two TVs from Best Buy in 2017 and have always been pleased with their quick service and knowledge. They’ve saved me a lot on service calls!

The agent solved our problem right away. He wslked us through the whole process and made sure everything else was working problem Thanks for a job well done.

Did an excellent job mounting my TV and and setting up my devices.