Customer Ratings & Reviews

The agent came out and fixed my problem and explained what he did.

Always excellent service from Geek Squad Specifically Dennis Quaid-Shaw! I appreciate his expertise and patience in dealing with older folks that may not always get the newer technology/apps/set up.

I just love The Geek Squad not only are they professional they're so nice they're always on time and the service is perfect don't know what I'd do without these guys thank you best buys for providing us such a great service

the agents mounted my tv and connected my devices quick and easy with care and concern with my new product. I'm very happy with how knowledgeable they were. I plan to make more purchase in the future with the geek squad doing more installations.

James and the man with him were both awesome! Super friendly! These situations can sometimes be uncomfortable since you don't know whose coming. Not at all with them! They were both upbeat and talkative! Very nice guys and very knowledgeable!

Agents were courteous. Installed equipment and gave it all a test run twice.

The agents unboxed and mounted my new tv on the tv table. They hooked it all up and did most of the setup and made sure all was working well. All we had to do was enjoy the new view and sound! They also moved the old tv to another room.

He corrected the problem in less than Two minutes and changed a setting that the issue wouldn’t happen again. The TV when turned on would open on a page full of apps which we didn’t want or need for this tv in the kitchen!

The techs installed 2 Tv’s & 2 Eero’s. No instructions were left for either item. If the wrong button accidentally gets pushed on the tv remote, you have to go thru a long process to try and get it back to where everything was set before. Still can not get the guide back.

'Javier was excellent, second time he's been assigned to assist me and his service and professionalism is top tier. Courteous and patient to ensure understood what occurred and that i was satisfies with the outcome. Great ambassador for Best Buy's Geek Squad.

Took Joshua less than 5 minutes to fix our tv problem

Brian Brown coordinated the set up prior to arriving at our house. He is incredibly professional and knowledgeable. He did the exchange and set up of new sound bar in less than 30 minutes and show us how to use the app. We were and are so very, very pleased!!!

The Geek squad knows their products and Nick is especially knowledgeable on the systems. The team is always professional and will answer any and all questions. Highly recommend the Geek squad

The technicians were outstanding. They were knowledgeable, polite and conscientious. Despite the fact they could not resolve the issue they identified the cause. The Toshiba Fire TV turns itself on and off and responds erratically to the cable input. The cost for "repair" is prohibitive.

It was easier to arrange the Geek visit than it was the last time, maybe five years ago. The person on the phone was helpful and efficient, though she had a pretty heavy Spanish (I think) accent. The tech person who visited was courteous and knowledgeable and diagnosed our problem quivkly.

The service agent was able to help with my Logitech remote & get it back working like it was suppose to. He was so pleasant & had a desire to help me with my problem.

Arrive on time do excellence work extremely helpful

I was having many problems with my video streaming freezing up. The geek squad came to my home, looked over my hook up, and recommended that I upgrade my streaming device. I followed their advice and haven't had a problem since.

I asked them to connect my PBS Passport account to my Logitech remote. My Logitech and my LG TV evidently don't take PBS Passport. They were on time. They were polite. It simply didn't work out.

Thomas and Daniel worked on a few TV and sound issues for me. They were very professional, competent, and friendly—and they continued to work in the issues until they came to the best resolution possible.