Customer Ratings & Reviews

Bryan Ngo was wonderful. He installed my software programs on my new Surface Go Pro. After he left I had an issue and called his number. He called me back the same day and walked me through how to correct the problem. Fantastic service!

Geek Squad was very professional. The guy that came out was very knowledgeable and worked very hard to fix my issues. Also he was probable one of the most respectful people that has ever been in our house. Highly recommend him for any issues you might have with home audio.

The Geek squad knows their products and Nick is especially knowledgeable on the systems. The team is always professional and will answer any and all questions. Highly recommend the Geek squad

Agent came out to troubleshoot issues with my firestick remote.. The job ticket apparently had not include all the information that was needed to plan for the job, but the agent went above and beyond to ensure that the job was satisfactorily completed.

Thomas and Daniel worked on a few TV and sound issues for me. They were very professional, competent, and friendly—and they continued to work in the issues until they came to the best resolution possible.

Agents mounted our new TV and connected it to our AV Sony surround sound old system and showed us how to use the new remote quickly...but told us we need Direct TV Tech to reprogram our Remote with IR update....however, the AV system to TV is not working now, and we await return GS Tech who was scheduled for Thurs 7/6 but went to wrong address and NEVER called us before coming to confirm ?!?!???!..and I had to speak to 2 different CSRs in Philippines to get rescheduled 7/10 0800!!?!?!??!?! and left VM with Regional Head "Cassie" and no reply yet?!?!!??

The agent trouble shooted my problem with my audio receiver and the end results were excellent.

After 46 yrs of getting my TV via coaxial cable, I was having difficulty managing the maze of difference with my recently subscribed YouTubeTV. I am still pretty clumsy with many of the operations, but your representative was excellent in simplifying many of my problems.

Agent performed troubleshooting on my home theater sound issues. Determined it was an issue with my 10 year old receiver verses the speakers. I purchased a new receiver and issue resolved. He was fast and very knowledgeable.

Agent arrived on time and quickly realized what the problem was and just as quickly fixed it. He was in and out in no time, very pleasant and did not talk to me like I was brainless. Geek squad is well worth the price.

The person did all the work I required, was also there to do other work and was very pleased with all the out comes. He stay as long as he had to make sure I was using the product right. He explain things that made it easy to understand. Took great care with all the items. Sold me only additional items I asked about and tried not to sell me more. Considered him honest.

Geek squad gentleman that came to my moms home was so professional helps my with the setup of her television he explains all the detail of how to operate the tv with the remote .thank you. geek squad

The agents checked the TV and found that there was nothing wrong with it. The problem is the lower end TV. We will upgrade to a better TV to eliminate the fading on the sides of the picture. They were very helpful in showing the functions of the remote and other features of the present TV.

My lack of knowledge in the digital world is incredibly taxing and frustrating. But one call to the Geek Squad brings information, positive results and no condescending judgment. Extremely satisfied.

Very professional and knowledgeable technicians-explained process clearly to me!

The service agent was able to help with my Logitech remote & get it back working like it was suppose to. He was so pleasant & had a desire to help me with my problem.

Terry with the Geeks is always fantastic! It really cool that he’s been able to do several jobs for me. I really love my Total Tech contract and the service they provide. Everything is perfect.

Worked perfectly amd resolved the issue we were having

All work done quickly, efficiently and professionally!! The Geek team get work completed neatly, cleanly and efficiently!!! Appointment was met as scheduled and the timeline was exceptional!

Set up new Sony Blu-ray player. Connected to Sony receiver and Samsung neoQLED TV. Also check audio video sync issues. Still have occasional sound picture sync issues. Geek Squad techs were friendly and helpful.