Customer Ratings & Reviews

The agents connected the new Wifi modem to everything at home. Knowledgeable and efficient.

Excellent service overall. Very patient & answered all our questions.

the agent set up my new fire tv cube with my home theater. Unfortunately I didn't know all the questions to ask and I am still having issues because I have q harmony remote which is now obsolete

As always, Best Buy delivered with exceptional service My new speaker was connected with the rest of the system, and all work together harmoniously, delivering excellent quality. The technician also disconnected all that needed to be disconnected with the cable TV service I was no longer using. Thank you, Best Buy

We have been using Best Buy and their Installers since 1993. Every once a while human error happens, but they are very quick to apologize, fix and or replace item. Recently I had new security system with 16 cameras installed. Braxton and his team, worked very hard, with almost zero breaks, on multiple occasions. They were always Very professional, and if he didnt know an answer he was very forthright about it, but would find out from other subject matter experts from Best Buy staff or call the company directly. Several times, he was able to call another team, and get help even though they hadThere were other things they installed as well, and no matter how tedious the question or request they were on it. Multiple times Braxton came alone, despite being multiple person jobs, and work very hard. The store managers Ana and Ryan were very helpful and quick to respond to our needs.

Techs were very good at what they did. They explain everything very well.

Came to fix our remote and sound bar! No one should be without the Geek Squad service. They answer all your questions and help you with any problem you have. I have All my appliances and iPad and computer with the Geek Squad. It’s been great to have someone that you can call and they walk you through whatever you need plus if things can not be fixed over the phone the will come to your home. It’s a wonderful service to have.

Geek Squad came to see if the expensive Sony TV i purchased in February 2021 could be brought back to life. It died about a month ago. It was determined that would be to expensive to repair. At least I wasn't charged for the visit.

My tv just stopped streaming Xfinity one day. Tried to get ahold of Xfinity but couldn't. The "chat robot" was NO help. Geek Squad came out and knew what was wrong almost immediately and fixed it. He was very nice and professional. I would use Geek Squad every time over any other tech support services. Highly recommend.

My bluetooth headphones had become unpaired with my TV. Jonathan, from Geek Squad, came over and determined that my TV had gotten stuck in the middle of an update. He fixed that problem, made sure the headphones and TV were working properly and optimally, and was gone in less than 20 minutes. Thanks, Jonathan! Thanks, Geek Squad! Great service!

guy knew what he was doing. Installed it right. Am happy

The agents determined the issue with the TV, streaming device, and the surround sound system. The system was up and running within an hour.

Great unit. Meets all my wants and needs for a television.

I've had two troubleshooting experiences in the past months and both resulted in positive outcomes. In November I took my printer in for a check on the cartridges I was using and got info on how to contact HP for replacement parts. In December, Geek Squad came to troubleshoot my home theatre and they fixed my DVD player and the Marantz receiver. They also updated the receiver and the TV and showed me how to DIY. I'm 75 and not very tech savvy, and those two men were so patient and polite (and followed the COVID-19 guidelines to a T). In isolation, my best friend is my telly, so I was thrilled by their expertise. They were outstanding! Thanks Best Buy Geek Squad.

They really know what they’re doing great job. I could never have done this without their help, I mean, I could never have done this.

Tech took care of my problem within two minutes outstanding job. Thank you

I recently purchased SONY 4K A95L flagship television so being a flat screen I thought I would need a soundbar so I went ahead and purchased SONY SA-RS5 rear speakers and their SA-SW5 subwoofer, honestly the speakers in this television are fantastic I did not need the sub or the rears they are that good, but I went ahead and kept them anyway for the rear sound being this is a flagship television I knew this was the last one I will buy so I went ahead and tried setting these speakers up I hung the SA-RS5 on the back wall and put the sub in between the two recliners and followed the instructions on set up I could not get them to connect to the tv, I tried for about a week and always had the same outcome they would not sync, so being I purchased them from BEST BUY and being I am a member of the total tech I had the geek squad come out and and they took care of my issue within a hour I have had them come out six times in 2023 and I will always be a member they have taken care of my desk top issues along with sound systems for being a member I saved around 600 dollars, THANK YOU GEEKS!

I have had multiple agents attempt to repair a problem with my Sony 65” Bravia TV. They exhausted all options available to restore my tv to working again. The problem was with the Geek Squad Call Center. I purchased an extended 5 year warranty. TV “died” in 4th year. Reported problem to call center. It took 5 weeks to get a replacement through my warranty. I had no tv so after the 1st week I had to PURCHASE a tv 75” Sony Bravia. My son installed it as I was just out of the hospital from complete reverse shoulder replacement and was confined to my home. Needless to say, I am VERY DISSATISFIED with Geek Squad call center as they did not document my calls properly which extended the time for my replacement tv under warranty. I have been a Best Buy customer for 20+ years and Total Tech customer. Call center reps are not trained properly to follow through with documentation. There isn’t enough space here to document all my conversations, and frustration interacting with your call center. Again, I want to reiterate that the agents that were sent to my home diagnosed the issue with my tv and tried to fix it, but the tv was beyond repair. They were professional and caring!

Best Buy Geek Squad personal are always nice. The two employees fixed my sound problem with no trouble, I am really thankful for Best Buy having such polite and knowledgeable people on their staff. I always talk highly for your service . When you are old and it is a relief that you have this service

The Geek Squad technician rerouted the main speaker cable and recommended getting a replac3ement cable. He also recommended a new sound bar. I am waiting to fully implement his suggestions to better evaluate need but will be replacing the wrong sound cable with a new, correct one and studying need for a new sound box..