Customer Ratings & Reviews

The agent arrived and determined what our problems were and corrected these. Also, he explained in detail what and why I was having issues and how to operate the devices. He was very courteous abd professional.

The agent was not familiar with the Govee Dreamview lights i was having trouble with but he was able to work through the installation steps and got them working.

The agent fixed my issue with a short time no sound to tv sound bar cable connection and made a correction so it happened again and did a update so I can hear better as l wear hearing aids the agent went above and beyond

The techs were nice and explained there were only 2 people in the area that can replace the mother board, but they cannot estimate the time one of them can come to fix it. Could be weeks or months. No one knows.

The service man put in my solar for my Arlo camera he did a terrific job

The person was knowledgeable and patient, and even though could not suggest a cure for my original problem, did have a suggestion in regard to a related problem.

Ethan and Ben are awesome young men. Geek squad is lucky to have them on their team! Very knowledgeable and patient and kind to us. Take good care of them!!

When the technician came out. They took. Their time and worked with us to make sure all worked correct. We had Sonos 1 and Sonos 2 so it took a while to make it all work. Thank you!!

Although it took the install, and a service call, I am very, very happy with the install turned out. All of the service techs were polite, and patient when instructing me how to use the primary remote. Would and have recommended to others…well done Best Buy!

Geek squad mounted all of our 5 televisions. They do a great job. The only complaint I would give is the difficulty engaging with customer service. Very difficult to reach a life person.

the first team was great but it had to be adjusted and didn't notice until they left. BBuy sent a second team who spent alot of time adjusting the dishwasher and did a great job! Excellent guys, all of them!

They came in and programmed my new tv to fix the color and the sound and all that needed to be done. They were extremely courteous and friendly and spent the amount of time to take care of the problems

The gentleman has the patience of a saint and was here twice and said, don’t hesitate to call. When I have worked with the geek squad at Best Buy they have been very cordial very patient and very thorough.

The agent was very friendly and professional. He identified the problem with the problem and fixed it within a matter of ten minutes. Excellent service.

without the agent's help we would have been lost among other things. He was very patience with us and explain what he did that we understood. I give him the highest marks you have.

Geek squad agent was prompt for the appointment. He was very professional and performed the installation quickly. He also answered several other questions that we had about our A/V system.

They did great job. Handled the problem i was having

The geek squad knew exactly what to do to achieve the results I wanted when reconnecting multiple components and they gave explanations I could understand.

The Geek, George, was very knowledgeable and helpful.

The gentleman who did the install was polite, patient with me, and explained the Eero. He installed all three and made sure they were connected and working properly. He walked me through the app, too before leaving.