Customer Ratings & Reviews

Geek Squad included all my electronics on the remote. I even have oldie electronics like VCR/DVD combo, CD player and cassette player plus all the new electronics and outside speakers and Apple TV. This was a major project and he did great. He also fixed another DVD/VCR player that was playing black and white. I would definitely reccomend Geek Squad

I am so happy with my subscription to Total Tech. It saves me a lot of grief. Melissa is usually the tech that responds to the requests I make. She is so knowledgeable and has a most pleasing personality.

I have been a member of GEEK SQUAD since the INCEPTION and every time I have a ISSUE with any of my BEST BUY PRODUCTS all I have to do is make a APPOINTMENT with GEEK SQUAD and my PRODUCT(S)are usually fixed.

This agent was a fantastic help and very polite. He knowledgeable in entertainment systems and knew how to fix the issue

A reliable and trusted source of expertise and know-how. The Geek Squad set-up my audio components and TV's to accomplish my goals- hidden equipment, great sound, universal remote and no visible wires. Very pleased.

We were having trouble with our Sonas system. The tech came out and fixed the problem pretty quickly as some of the commands had changed and we didn't know about them. Reset everything with our phones also.

Employees very good ….. explained everything clearly

Professional and personable help that solves my problems thouroughly. I truly appreciate the assistance and am so satisfied with my purchase; I have recommended this service to my friends.

Eric was the perfect technician, as he replaced a frayed HDMI cable and detected a loose connector in the back of the TV. He was very professional and personable. He did a wonderful job and was friendly in the process.

The person who came from another area was very knowledgeable and helpful. The online help not so much.

Tech rep spent an hour or more with me trouble shooting my connection issue. Unfortunately we were not able to resolve the problem. I do appreciate the tech assistance in trouble shooting.

The agent check our connections, made a few changes to our TV settings, but the problem persisted. The agent confirmed that the TV connections/setup were correct and that our problem might be caused by our 10 yr old COX Contour box. Which I replaced and "The problem was Solved!"

everyone I have dealt with from Adam, to the 2 installation teams I had, to Dillon, the Geek Squad tech, has been an above excellent experience. My sound bar needed to be re paired with the TV. Dillion was in & out of my house within 30 minutes. Everything is working fine!

AGENT ANDY WAS OUTSTANDING AND KNOWLEDGEABLE AND GOOD

Outstanding customer service which is refreshing. Sam was excellent, relaying all information in a professional way. I was pleased with all aspects of this sale.

Justus and his team did a great job on the installation on Feb. 10th. Immediately started having problems with the receiver we purchased. Even though we reported it immediately, they could not come out to replace it until March 17th, 2020.

Although it took the install, and a service call, I am very, very happy with the install turned out. All of the service techs were polite, and patient when instructing me how to use the primary remote. Would and have recommended to others…well done Best Buy!

Problems solved professional manner. Techs were courteous and knowledgeable

The technician was very knowledgeable and helpful. He explained to me the workings of my machine and what could be the issue. He was very patient as he was trying to explain it all to me.

My iPad wasn’t connecting to my receiver. The rep came over the next day and checked that equipment was connected correctly and checked my iPad. The issue was minor but the rep handled it efficiently and quickly.