Customer Ratings & Reviews

The agents couldn’t connect all devices to one remote.

The guy unplugged and restarted our tv successfully.

The service was excellent. The person found the exact problem and fixed it right away.

Geek squad was very professional and polite. Fixed the issue within minutes.

Great picture quality. Amazing color ! Hangs on the wall like a giant piece of art.

The agent figured out the problem and got things working again

Very Cordial and did a great job. I was surprised that they were able to hook up the old electronic doorbell with the wrong directions

The agents, Greg and Sean were TERRIFIC! They were not only knowledgeable but speedy in their work! I would use them again and again. Their advice changed everything in my home regarding my home theatre sound and my consolidating 3 WiFi addresses into 1! Also likeable guys.

I have been a Total Tech member since Best Buy started this service. It is Wonderful. My installers were Excellent. Jacob and his assistant were on time, finished quickly, answered all of my questions, great team!

Had trouble with Netflix, Geek Squad fixed it! No problems now!!!

I received outstanding service trouble shooting the Denon receiver. They were knowledgeable, courteous, professional and personable.

Contactless service. Pick my old TV on time. Great!

This review is three stars because we had different people service our needs and phone service was dreadful. I was on hold 20 minutes and then was cut off. We had to drive to B Buy to request followup. Geek installed the system but neglected to plug in our external speakers. Different person returned and informed us to go back (again) to Best Buy to purchase yet another piece of equipment to make it work, then rebook the appointment. Third time they came the situation was resolved and we received a good explanation of how to use it. Underwhelmed by the initial install.

We have always gotten great service from the Geek Squad. They are respectful and professional. They always answer all our questions and leave us satisfied with their service

All of their techs have been courteous, polite and helpful/informative. The best thing is they do not make me feel like I am a dummy when it comes to technology

Appreciate Squad help getting our new Samsung TV & Sound Bar up & going

The Geek squad was able to trouble shoot the volume control on the sound bar and fixed it and did not leave until we had a full understanding of how to use the remotes. They were really pleasant and knowledgeable.

John handled the setup for my HP printer in a timely manner. He filled the ink tanks and installed the printheads. I printed a document and copied from the feeder input tray. It worked great!!!

The geek squad was on time, very professional and pleasant. Had our problem fixed in no time. So glad we bought this service. We have had to use it a couple of times already. It's worth every penny.

The tech checked to be sure all the cables to the speakers were properly connected. He also explained that our receiver has Dolby audio and that’s the reason why we sometimes hear all the speakers and sometimes just a few.