Customer Ratings & Reviews

most beneficial!! Explained the process as they went along and answered all my questions concisely and clearly. respectful and were thorough in explaining different actions

Excellent service every time to use it. Reassuring to have it.

We were having difficulty accessing Roku. The technician helped us with the navigation. He was very knowledgeable and professional.

The agents arrived to reconnect my home theater but they had problems and they were young. So troubleshooting not as throughall as previous reps. They had to return the next day even I problems afterwards

Geek Squad agent came to our home and help me finish the setup of my new Sharp stereo system..... very informative and versed in the product! Although I'll have to continue the learning curve ....he made it a lot easier to start.

The agents ran diagnostics on my LG OLED 55" - re-paired my Sony soundbar wLG-5 surround speakers, and finally ordered a replacement display panel to fix the screen pixel burn in after diagnostics finished. Fast, knowledgeable and explained what was required. They are both expert techs from the GeekSquad team and worked clean and fast.

The agent installed our Ring Door Bell and made adjustments to it. Austin connected our WI-FI to our vehicle. He was able to get our HP printer to start printing again and showed how to scan. Moreover, he connected Alexia to Ring and my vehicle. I thank the Geek Squad!

The Geek Squad solved our problem of a non-responsive Bose sound bar quickly and efficiently. Both men were respectful and pleasant.

As much as they wanted to help me with my issue it was beyond their control! The tech who scheduled the appointment unfortunately wasn’t well versed in the scope of the repairs

We keep having trouble with our 65” Sony tv not connecting with streaming services, we are looking into returning it for another model

David was great! (3rd party tech company, hired by Best Buy) He resolved an installation issue that 2 other tech teams were unable to figure out. Also showed us much simpler ways to set up our apps on our new TV. Thanks David!

Shana Kinney was fabulous and helped with troubleshooting the issue I was having and gave me some great advice when we couldn’t get the issue fixed.

Geo reset our LG TV to the original setings. Also, he setup a reset program as backup. He showed us how to use the reset. We are very satisfied with Geo's efforts.

Luis was the agent who came. He made sure all devices were working as they should and took the time to make sure I understood how to operate them.

We had managed to foul up the settings on our new TV and consequently could not watch it. The techs came quickly, reprogrammed as needed, and explained patiently (once again) what we needed to do. Everything's fine now.

Our 75” Sony suddenly went dead. The tech explained that it would not be possible to fix it and why. It was actually refreshing that he was so honest and basically said it would not be worth it.

came early and quickly resolved rhe problem which was with startop

Great support for the Geek Squad! Extremely courteous

The agents were able to get my printer and computer synced up. They also responded to a couple of questions I had regarding my outdoor Blink security system. Both were extremely thoughtful and knowledgeable.

I like the old ones better. I wish they would keep it the same as it was before. I can not afford both.