Customer Ratings & Reviews

We had an issue with both brightness and contrast levels when turning our new Sony TV on. Geek Squad (and our Total Tech membership!) to the rescue! Erek (agent) did some resetting and tweaking that yielded an excellent picture. He also explained how on a Sony TV, brightness adjusts the black level and contrast adjusts the white level.

My snervice was having the Geek Squad come has my tv was hooking up to the internet. The tech was wonderful and easily fixed as it was just I needed my password and I didn’t know how to fix. Really was my stupidity. But he was very kind. To my surprise next day they gave me credit for the full charge! I will call them and recommend them to everybody!

My first new LG stopped working after 47 days. Because I have total tech, Best Buy immediately exchanged it with a new LG which now continues to perform perfectly there was no hassle and no questions. Perhaps it could have been fixed but I was able to get satisfaction with a new TV. I would not let my total tech status lapse

The smartest troubleshooter ever visited me! He was sharp, patient, and did multiple scenario tests on my new TVs and Apple TV boxes. He walked me through his logic and it all was explained so well that I was able to contact Xfinity and get their issue fixed by using the Geek Squad tests as my evidence that it was all their end.

I was having a problem with my Denon receiver last month connecting to my TV. I first tried calling the Denon service department for help spoke to two different technicians and they told me my HDMI connection was bad and that I needed to send the receiver back to them to fix it. I decided to use the Geek squad for the first time to see if they could figure out what happened. Two technicians came out and also told me my HDMI connection was bad. After fumbling around they said I could connect my receiver if I used an Optical connection that I bought from them at that moment. Unfortunately my receiver is is a cabinet and in order for it to work I had to leave the door open so the receiver could work my speakers. The technicians didn't suggest a work around for it, so I researched what to do and saw I could possible use an IR connection to resolve my problem. I went back to my Best Buy in NJ and told them I was unhappy with the service call I received. I spoke to a couple of managers and they agreed to send someone else out. The second technician they sent out was outstanding. He figured out that nothing was wrong with my HDMI and fixed it so I could still use that connection then having use an optical or IR to make my receiver work. I also told him my base wasn't working properly and when he checked it he found out it was not connected to the right port. Somewhere along the way the first two technicians must have messed it up. My warning to all of you is that if your not happy with the service you need to complain because it's obvious all Geek squad technicians are not of the same high quality. My faith in using them was restored and it is my go to store for all my technical needs.

The team was professional and courteous. On time and double checked with me to make sure everything was completed appropriately. A job done right! really appreciate the time and care they gave to the project!!! Pleasant surprise...very different from recent experiences I've had with other area contractors. Thank you - Jonnie Banks

The gentleman from the Geek squad were professional and knowledgeable. They were able to solve my problem in a matter of minutes.

Tech arrived at 11:00 AM, when in fact I had been informed by text that the window was 3:00 - 7:00 PM. No call from Tech advising. that he was on his way and would arrive shortly. Tech was here all of 10 minutes to "fix" the problem. Said that service call should have been "set up redo" rather than troubleshoot for which I was charged $129.95! Problem reappeared five weeks later.

I received a TV with a cracked screen. I noticed it as soon as I took it out of the box. As part of the delivery, I had BB take away my old tv, which still worked, I was just upgrading. I called the driver back to take this TV back and bring back my old TV. He said he couldn't unless BB instructed him to do so. I called BB, was on the phone for 43 minutes. I was told that there was nothing they could do until the warehouse processed the delivery. I was told I would receive a call the next day (Easter Sunday) to schedule the return and delivery of a new TV. I confirmed several times that I would receive a call, emphasizing that it was a holiday. I never received a call, and called myself. There was no record that I was supposed to receive a call (despite the call being recorded for quality assurance). This time I was on the phone for 33 mins to get the pickup and delivery of a new tv scheduled (five days later). I asked for some compensation for my time, and was told there was nothing they could do until the return is processed, and that I would have to call back to receive compensation. The new tv was delivered, and I called for compensation. I was on the phone again for 27 minutes, only to be offered a $50 gift card that I will receive in 7 to 10 days. In total, I was on the phone for 1 hour and 43 minutes to return a damaged item and all I was given was $50. This is a joke. There was absolutely no measure of urgency to make up for their mistake. I truly felt like I was just being placed on hold over and over again to see if I would go away. Now I have a $50 gift card to a store I want absolutely nothing to do with. It's no wonder Amazon is driving these stores out of business.

Daniel, a member of the Geek Squad, very quickly made the necessary repair to get Amazon Prime functioning once again on our large screen TV. He was very friendly and very helpful. I would ask for him again if I needed help. Warren

Tyler troubleshot my existing tv and he was professional, personable, precise and thorough. He arrived on time and quickly diagnosed the issue. Unfortunately the issue was my tv but he gave me recommendations on a new set and gave me guidelines to stay with my already existing components.

The Geek guy did tweak the sound and TV, But I fund out later That by cleaning all the HDMI cables it corrected the problem. By doing this The 5.1 came back the life without cutting out when turning up the volume.

Today, Asif and Matt came to troubleshoot the Sonos system amp. They were able to identify the issue and make some setting changes to solve it. Additionally, they improved the function of my Harmony remote and some setting features of my smart TV and Apple TV. They answered all my questions and I learned more helpful informaiton.

Did a very good job getting my tv equipment transferred to my new entertainment center

Special Agent Ben I cannot say enough about. He determined that our receiver had overheated and recommended a new Marantz receiver. Best Buy home advisor Michael Pollard recommended a Marantz Cinema 50 which we purchased along with an insurance plan. The very next day Special Agent Ben arrived and installed same. He labeled all wires, added protectors on wires (you could tell he was a meticulous person), calibrated entire system, showed me how to operate the system, downloaded two apps, the Marantz App and the Heos App. He videoed how to operate both apps for my husband who was not here at the time. We also talked about purchasing the Apple TV system and he explained about how it worked so I could "pull the plug". This Special Agent needs a raise and a promotion immediately. As an add on, I would also suggest to whoever is in charge of Best Buy that they strongly consider adding a Best Buy store in the valley, hopefully Wasilla. I know I'm not the only one that every time I need something it is from Best Buy and have to drive to Anchorage to buy it. You would also create a lot of jobs for the valley. Just sayin. . .

Love the new TV, and there was more than expected to install it, however, the time went quickly. Geek Squad came out to better explain the remote, and two days later the sound went out. The Online Geek Squad was not able to fix it. We were unhappy to have to wait two weeks for an appointment, but when they came out the Geek Squad Tech, Rob, was able to find the cable problem and fix it rather quickly. We really like having the Geek Squad Support, but waiting two-weeks for an appointment is too long.

Geek Squad has proven to be an excellent service for Home Theater Troubleshooting. I have nothing but praise for service rendered at my home. The agent "Brandon Williams" was on time, respectful, knowledgeable, skilled, and professional. My problems were resolved and I'm enjoying life!

I had my surveillance cameras rewired and geek squad did a very good job. They came out in a timely manner and were very professional. I used total tech support which saved me a tremendous amount of money. I would have given them 5 stars, but I my credit card was over charged and it took weeks to get the credit refunded back to my card. Overall, I am very pleased with their service.

They can come in then zero, in for making products get organised. There are major process of the of root causzation. getting cut apart by getting the right part delivered at t he wrong time or bringing the freezr out from Louisville warehouse towards Mt Sterling in mileage . When asked the freezer was to go with the order to find out, thay we were moving the freezer that was on hold on 2 different date but yet,they returned with another freezer which was the last thing, we just wanted to install one everything inside the house. Since they were 1 item per trip for delivery to the residence. The garage feeled & was packed with boxes on the floor, yet the last time they tried to deliver hold freezer until we get a motival approval on what to do. So they got instructions from the interview. This entire situation if a double or tripple costs, gm needs to take a tour for delivers in 12 hrs & see what inhibites

The two Geek Squad members that came to my home were excellent. They found the connection issue within minutes of their arrival and had it fixed in 10 minutes. They were very polite, thoughtful and knowledgeable. I tried calling for service several times and got put on hold and no one ever answered. Finally had to come to the store to get help. But once the guys got to the house, they were great.