Customer Ratings & Reviews

The Geek Squad technician rerouted the main speaker cable and recommended getting a replac3ement cable. He also recommended a new sound bar. I am waiting to fully implement his suggestions to better evaluate need but will be replacing the wrong sound cable with a new, correct one and studying need for a new sound box..

Even though several people cautioned me against buying appliances from Best Buy due to their extremely bad service, I went ahead and purchased a $3500 café oven. The installation crew was unprofessional and didn’t seem to know exactly what they were doing. After a week I started smelling gas. I called customer service, but unfortunately most agents speak very poor English and I had to abandon the call multiple times to get to someone who can understand what the issue is because they kept telling me that I must contact the manufacturer for any issues. After giving up dealing with the customer service agents, I went to the store in Downers Grove, Illinois to spoke with one of the managers (Kamil), but he told me that since I did not purchase the extended support plan from Best Buy I must contact the manufacturers. I tried multiple times to explain to him that the issue is with the installation not the product, unfortunately he decided that this conversation was over and walked away. I asked him to give me the store managers name and he refused and simply said just contact our 800 customer service number again. I contacted customer service and after multiple attempts they agreed to send the installation crew one more time to check the gas leak. Unfortunately the crew came out and did a two minute check and said there is absolutely nothing wrong with the installation and it is definitely a manufacture defect with the product. I called GE and they sent the technician of which he did a very simple Test and found out that the flex pipe was not installed properly and there were bubbles visible when he sprayed liquid on the connection. I have to call Best Buy again and asked to schedule another service for them to come out and change the connections. During this two month period of back-and-forth the gas was leaking throughout my house and I had to frequently open the windows in the kitchen. This is absolutely the worst customer service ever, I strongly caution anyone from ever buying any products from Best Buy. I should have listened to the advice of my friends and bought the oven from ABT. Please think seriously before buying any appliances or items from Best Buy. Very bad customer service in the store and on the phone. Stay away!!!!

serviced my TV Guy was great & really took the time to get things straightened out

Had a real tough issue with getting my soundbar and tv to work together, It took a few trues but the Geek Squad member was able to get the issue resolved. Only a skilled pro could have gotten it done. And he did.

Brett & the his partner installed & set up my TV & service. They were extremely courteous, knowledgeable, and adept at their jobs. Kudos for them, and on a previous order, Jason K. had come out to work on a previous work order for a different TV in my home. He was also very extremely courteous, knowledgeable, and accomplished in his job. Kudos to all of them! You have some wonderful employees representing Best Buy Geek Squad!!! Thank You!!!

Very knowledgeable and effective services for television, DVD player purchases and Geek squad performance. Thank you! Would recommend Best Buy to anyone.

Following new floor install, TV sound system did not work. Call for assistance discovered system was incorrectly reinstalled by flooring installers. Agent discovered problem and fixed it in minimal timing. Much appreciated!

The agent solved my problem in good order and showed me things I DID'NT KNOW.

Leopold Whylie was the agent who sold and installed the TV. He could not have been more competent in his job, more congenial, or more helpful. In short, Leopold was a star.

The deliverer installed the TV reasonably well, but provided less than needed for operating my devices. I had to call the Geek Squad. One came over to activate my wi-fi (which I thought was on, but wasn't) and hook me up to PC radio. He also connected to some of my favorate stations. I bought the receiver in part because it included PC radio. The Geek Squad person was skillful, patient and gave good direction. I am a full Geek Squad member, but do not know my number.

They were quick to solve the issue and were nice enough to answer all my questions. Overall this should have been a free service in my opinion considering what I pay for membership, but I am satisfied.

They fixed it! It wasn’t working and they fixed it!

Excellent service provided by knowledgeable technicians

Agent was very helpful, though i was upset that the surround sound bar was acting up did to upgrades for the tv. Apparently when we purchased the surround sound, we were not advised to purchase a Samsung to match our tv and as upgrades Halen for the tv, the sound bar will not cooperate.

The geek squad synked all my devises to one remote control. It is nice only having.one remote instead of 3 remotes. They also hooked up my new lg tv to my new receiver and speakers. Everything works great. The sound is unbelievable!!!

We have used at least 4 different guys. Everyone of them are great, know exactly what they are doing, are courteous, recognize we have a hard time understanding how they accomplish what they do, explain their work in plain English and make the whole experience a pleasant one.

Our modem was not compatible with our smart TV to allow steaming. Our smart TV was not allowing updates to streaming services. Geek Squad corrected these problems when no one else was able to.

This team (Dan and Scott) is without question the single best AV-related team that I have ever dealt with. Not just because they are very professional (on time etc.) and respectful, but because of the knowledge. Dan Kostrzewa could teach a class every tv and related product on the market. Plus, he knows how to mix and match what I need to have upgraded with what I already have in order to maximize functionality and not allow for updates without stranded assets. This results in more sales for the company. He assesses the need and makes excellent recommendations and handles it from there. As a result, I only buy my TVs and related equipment from Best Buy, because he is easy to deal with, solves whatever problem I have and "makes it so." These guys are your best sales people as well as doing install!

Came on time, Were very professional in their workmanship. Used great care in moving my personal possessions. Gave me a feeling of comfort to deal with them.

Same crew I had a year ago, and they are the BEST! Fast, efficient, clear instructions, polite and patient. They remembered us too! Pretty cool.