Customer Ratings & Reviews

In combination with Total Tech Support, Geek Squad had "fixed" every electric problem I have run into for over five years. They have completely reworked my home intercom system to be a total house music system, repaired computers, and installed products. They have always been 100% professional, knowledgeable, and reliable.

The agent had a difficult problem to resolve due in part to another vendors hardware but he stuck with it even calling the other vendor’s tech support for assistance. He was very knowledgeable and polite.

The team came out on 09/28/23 and made sure that the return purchase was a easy transaction. Both team members were attentive and polite with asking and answering questions.

Best Buy gives the kind of complete service I am looking for. Cradle to grave advice and help. I have used Total Tech, the store and the Geek Squad to get all my needs met. It's satisfying to be with one company who can supply all my electronic needs.

Brian O'Dell arrived on time and installed our new printer. He is an excellent technician who we have had previously providing other services. We have always had excellent service provided by Geek Squad. We highly recommend them.

We have always had good luck with the Geek Squad and the services they provide. Our service was very prompt and the agent was focused, while being receptive to questions from non-tech homeowner.

I love the Geek Squad. the young man that cam to fix my TV was very knowledgeable, helpful, and polite. was able to fix my problem very professional.

The Geek Squad agents removed my old 55" Pioneer TV from the wall mount, installed my new Samsung 65' QLED series, 80AA TV, connected all my devises, and conducted a quick session on operating my new TV.

The agents connected my new TV and were spot on! I will call on them anytime I have an issue that I cannot figure out myself. Geek Squad was very helpful on the phone as well and was able to help me troubleshoot my problem and saved themselves a trip!

They got my Arlo cameras re-installed and working properly !

The agents were absolutely superb. I trust the Geek Squad. They come to my home, not like Spectrum. The service GS provides is always helpful.

My experience with Geek Squad's house call to install my device was terrific! They arrived on time, were knowledgeable, professional, courteous, and friendly. I was grateful for their patience in answering my questions as I am not the most digitally knowledgeable! I highly recommend Geek Squad! Thank you! Violetta

Very nice. Explained the problem and took time to solve the issues to us. Now we know how to operate the TV's, DVD players and Karaoke machine.

As always the Geek squad was professional and efficient in setting up my system and they didn't leave until they were sure I understood all the settings on the system.

perfect solution to seniors learning new technology.

the 3/22/24 service! the tv had not been completely installed correctly! this is what the Geek Squad service technician explained to me!

Tech was great I requested a non third party the first tech that arrived for the appt was awful. Combative and cocky couldn’t stop telling me what he could not do. Appt mess ups not his problem. Fire him.

The agent was very helpful in resolving our difficulties accessing the cameras on our laptops. The cameras were already installed but we were unable to access the pictures and he helped us get commected and able to see them.

The agent setup my new Marantz receiver efficiently. He took the time to show us various ways of streaming music and recommended we use our ipad instead of our iphone. A great suggestion because it didn't tie up our phone if a call came in.

Geek Squad was very helpful and knowledgeable and made a plan to set up my equipment after I ordered the additional equipment necessary.