Customer Ratings & Reviews

TV affected by lightning. Replaced the board with the ports. Worked for a while then something else has gone wrong. Had a tech come out and they are ordering more parts for it.

We had managed to foul up the settings on our new TV and consequently could not watch it. The techs came quickly, reprogrammed as needed, and explained patiently (once again) what we needed to do. Everything's fine now.

Troubleshooting and another reschedule geek squad has working for a year between poor internet and zone issues we are still working

Agent reviewed problem with my new Sony Bravia tv, problem still happening. Popping sound coming from speakers when I use remote ton lace tv on hold1 Will have to call service again,

The Geek’s that came out to my house, did a fantastic job getting everything set up and then teaching me how to operate everything correctly. They were both very polite and respectful.

They got our sound system working at our Church and it works good

Contactless service. Pick my old TV on time. Great!

Customer service team at the store advised me the local geek squad could trouble shoot and offer repair to my product, IF i spent the in home fee of $130. Geek Squad showed up, wasnt even the right people to do the job of troubleshoot and repair. Blew in home fee for nothing. Like highway robbery. Now its been a fight for weeks to get it refunded after the geek squad guys that came to my house and agreed i needed the refund.

Tech was great I requested a non third party the first tech that arrived for the appt was awful. Combative and cocky couldn’t stop telling me what he could not do. Appt mess ups not his problem. Fire him.

The Geek Squad technician called prior to his arrival, and he was prompt and courteous. He worked steadily to check the requested items, and successfully diagnosed the problems we were experiencing with our audio equipment. He then connected one or more wires which had not been connected during the initial installation for our project. We are pleased with the service provided.

They got there on time and got my T.V. all set up and working properly and made sure everything was working before they left. Very professional..

The agent figured out the problem and got things working again

The home support team was wonderful. They showed up in a timely manner. They dropped off the replacement tv and removed the malfunctioning tv in a matter of 5 minutes. Very nice and professional.

Professional, quick, and taught me a few things I didn’t even know plus suppressed my smart TV menu screen. Didn’t even ask him too. Fantastic. I will be using them again! Soon

Agents were able to resolve on screen issues with newly installed Roku device and older VCR plus player. Made recommendations and provided advice for enhancing Home Theater enjoyment.

Geek squad was very professional and polite. Fixed the issue within minutes.

Had trouble with Netflix, Geek Squad fixed it! No problems now!!!

Our tech explained all she was doing to pair up our sound bar back to tv. She also had to re -pair our sonos speakers. She took her time and explained everything she was doing.

My Geek Squad rep was excellent. he took care of my problem in no time at all and was easily able to answer all of my questions. Thank you.

The representative from Geek Squad was very polite and friendly, and tweaked some settings that we weren't aware of.