Customer Ratings & Reviews

The agent was very knowledgeable. He got right to the root of the problem.

The agents connected my new TV and were spot on! I will call on them anytime I have an issue that I cannot figure out myself. Geek Squad was very helpful on the phone as well and was able to help me troubleshoot my problem and saved themselves a trip!

The agent setup my new Marantz receiver efficiently. He took the time to show us various ways of streaming music and recommended we use our ipad instead of our iphone. A great suggestion because it didn't tie up our phone if a call came in.

My geek agent was very nice,courteous and friendly. Professional in all aspects. I'll definitely call again if needed.

Very professional and knowledgeable gentleman! I’ve use them for my computer and printer in the past and there services have always been successful.

Excellent Customer Service the techs new exactly what was the issue with my System. Very professional and knowledgeable.

The Geek Squad agents removed my old 55" Pioneer TV from the wall mount, installed my new Samsung 65' QLED series, 80AA TV, connected all my devises, and conducted a quick session on operating my new TV.

Hector came out to troubleshoot some av system issues. Resolved a couple with repairs and diagnosed others as blown equipment. We want Hector back when we replace the damaged equipment. Be sure he is booked to do the work!

The agent (from Findlay, OH) found the problem and explain that the signal from the TV to the soundbar was a beam of light. The wire was kinked and therefore the light beam was interrupted. That happened during the original installation.

The agent was able to solve my problem with connecting an old vrc to the tv. we had to use an older tv that had the right recepticle . I wanted to see some tapes before I sent them out to be copied.

Had a friend accidentally mess up the settings on my TV. With it being a new smart TV needed someone smarter than me to readjust the settings. Rep who showed up did so in stellar fashion and time.

I HAD A BOS=E SYSTEM BEFORE, WHEN IT WENT SOUTH I DECIDED TO REPLACE IT WITH A SONY. CLOSE IN PRICE WITH RER SPEAKERS ADDED. EASY TO SET UP AND WHEN IT WAS ALL TUNED IN WITH SUB AND REARS THE SOUND IS FANTASTIC. WORKS EXTREMELY WELL WITH MY LG 55" CURVED SCREEN TV. LOVE THE OVERALL SURROUND SOUND WITH OVERHEAD PROJECTED SOUND. JUST LIKE WATCHING A MOVIE IN THE THEATRE.

The agents ran diagnostics on my LG OLED 55" - re-paired my Sony soundbar wLG-5 surround speakers, and finally ordered a replacement display panel to fix the screen pixel burn in after diagnostics finished. Fast, knowledgeable and explained what was required. They are both expert techs from the GeekSquad team and worked clean and fast.

I am impressed how quickly the Geek Squad was able to install my Ring home security system and how they were able to explain to me the basic operation of the Ring home security system.

The agent was very informative and hooked everything together. However, there are a couple of things that are not hooked up the way I want them so I need to schedule a service call to correct this.

Very informative and analyzed the problem quickly’

Max did an excellent installation of our new amplifier & also had the patience to explain how it works with our universal remote. Great job Max, and thanks!

VERY PROFESSIONAL AND KNOWLEDGEABLE. ON TIME AND PLEASANT

Dean, was friendly, courteous & knowledgeable. AT&T did not reprogram my DVD player when they had to put in new equipment & I needed help in doing so. He was very, very good & a great asset to your company.

Bryan K. was our Geek Squad tech and he resolved our issue. He was very helpful and helped us to understand our issue and gave us great tips and help going forward. Very personable and easy to understand when we asked for clarification on certain technical issues.