Customer Ratings & Reviews

Agent quickly set up my mesh router and put the satellite routers so I could get the maximum coverage. He ensured all of my devices were connected and set up the eero app on my iPhone and explained how to use it. Very knowledgeable and easy to work with. Definitely a satisfied customer. Ron

Geek Squad always knowledgeable and efficient. Unfortunately I believe that turning off my soundbar caused me to loose the pairing to the rear channel speakers! I also learned that the same thing was true for the the pair of HomePod speakers that were paired to my iPad.

The entire process that includes assessing problem with TV, selecting a new TV, and the installment on a stone wall has been very successful. Technicians were thorough and professional in my home as well as the sales staff in the store. Would definitely suggest utilizing their services.

I was very pleased with the technicians ability in listening to me. He did resolve the issue I had asked him to come and do. He was kind polite and a very good ambassador

The agent corrected the wifi connection. We did not need two routers. We have had no issue since the spectrum router was removed. We only use the eeros.

as always Kirk did a great job. He was very professional

Was losing internet connection on tv geek squad came out unplugged the tv and router reset tv. Now when I lose internet connection I unplug tv and router and it resets

The Geek Squad rep texted the night before and again the next day when he was an hour away. Very nice young man - very polite and professional. Fixed all my problems.

the tech was very knowledgeable on home theater setup and trouble shooting. very clean and on time. the issue was a HDMI connection to my amp and they resovled this quickly.

I needed the agents to troubleshoot my system - the components were not "talking to each other". They did a great job, gave me some advice and showed me a few hints to troubleshoot next time this happened.

The agents came and readjusted the tv mount i had installed previously. They also troubleshooted and corrected my issue with my sound bar. They were very friendly, fast, and professional.

I am always pleased with Best Buy. The associates seem to be very knowledgeable. I do have to return today for a double check on measurements, I purchased a microwave, but not positive on measurement's.

Greetings, my experience with Geek Squad was top shelf, the guys were very prompt friendly service and very professional ( they definitely know there craft, they replace and resolved my issues in 25 minutes tops and yes I highly recommend them

The agent was very nice and helpful, Unfortnately the adjustments made to the tv did not resolve the issues with the sound bar. we're thinking the problem is a compatability issue between the sound bar and tv.

Our Geek Squad representative, Luke, was very helpful in sorting out our AV system problems. He spent extra time and patience to ensure that we understood everything he was doing and how we could duplicate it and maintain the desired performance. Friendly and professional - top notch. Easily the best Geek squad rep that we have dealt with.

Geek Squad visited my home promptly to fix my speakers.

The agents quickly diagnosed my problem as a default in the remote. They switched it over to one i had and it solved my problem.

Service was great. Was on time and keep us posted as to his arrival status. Solved our HT problems and also fixed the issues we had with Sonos sound system. He was very calm and gave clear explanations without being demeaning.

The Geek Squad guys that came by were very knowledgeable and were able to correct the issue I was having quickly. They explained everything and left me with instructions.

Geek squad installed multiple devices at my home very well. However, it is difficult getting appointment scheduled