Customer Ratings & Reviews

Nathan did an excellent job helping me set up my new Insignia TV and webcam. He was a great problem solver; he was patient and very professional . Love the geek squad.. Always have a great customer service experience with the technicians. Thank you

Great job.Nicholas installed our Sonos Arc soundbar carefully.He explained how it works and how to use it for optimal performance.He was very courteous and patient in answering our questions.He was very knowledgeable about the workings of Home Theater systems in general and we are enjoying our home theater system because he took the time to teach us how to use it.

I needed assistance in completing and obtaining the optimum sound/reception with a recently purchased audio system. The Tech, Nick, arrived during the promised arrival time, was professional and attentive to our requests and needs. Along with completing the set up of the audio system to its fullest potential, we also needed assistance in completing and using an older model of the Wii, and older model of a VCR player and outdoor speakers. We did purchase o two zone audio system just for the purpose of utilizing the outdoor speakers separately from the interior needs. Nick was very through in his evaluation and had very good knowledge of most of the workings of the system. However, to make the VCR, the Wii and the exterior speakers functional was a bigger challenge. Nick was able to get the VCR to function through the system, but was unable to complete the outdoor speakers to work, although he did confirm power was reaching the speakers and they were functioning. The Wii needed a power source replaced, and once that part was received, with Nicks guidance via phone, I was able to make the Wii functional through the system. Overall, Nick did his best, was very patient and persistent in trying to resolve the aforementioned issues, even calling other associates for ideas and opinions, but still left the outside speakers non functional.

Excellent service overall. Very patient & answered all our questions.

Did a very good job getting my tv equipment transferred to my new entertainment center

Techs were very good at what they did. They explain everything very well.

My first new LG stopped working after 47 days. Because I have total tech, Best Buy immediately exchanged it with a new LG which now continues to perform perfectly there was no hassle and no questions. Perhaps it could have been fixed but I was able to get satisfaction with a new TV. I would not let my total tech status lapse

Tyler troubleshot my existing tv and he was professional, personable, precise and thorough. He arrived on time and quickly diagnosed the issue. Unfortunately the issue was my tv but he gave me recommendations on a new set and gave me guidelines to stay with my already existing components.

The smartest troubleshooter ever visited me! He was sharp, patient, and did multiple scenario tests on my new TVs and Apple TV boxes. He walked me through his logic and it all was explained so well that I was able to contact Xfinity and get their issue fixed by using the Geek Squad tests as my evidence that it was all their end.

We had an issue with both brightness and contrast levels when turning our new Sony TV on. Geek Squad (and our Total Tech membership!) to the rescue! Erek (agent) did some resetting and tweaking that yielded an excellent picture. He also explained how on a Sony TV, brightness adjusts the black level and contrast adjusts the white level.

The Geek Squad (Sean) who came out to find out why our TV was not working were very professional and knowledgeable about why it was not working and they promptly told us what we could do. We have found the Geek Squad are excellent in their knowledge and expertise. It is nice to have someone who will explain to you what is needed and follows thru

The Geek guy did tweak the sound and TV, But I fund out later That by cleaning all the HDMI cables it corrected the problem. By doing this The 5.1 came back the life without cutting out when turning up the volume.

Expertly skilled staff! They troubleshooted a very outdated sound system with oodles of wires and speakers to make it work, in the home that we recently purchased. I am looking forward to working with them to modernize the equipment in the house this year.

They can come in then zero, in for making products get organised. There are major process of the of root causzation. getting cut apart by getting the right part delivered at t he wrong time or bringing the freezr out from Louisville warehouse towards Mt Sterling in mileage . When asked the freezer was to go with the order to find out, thay we were moving the freezer that was on hold on 2 different date but yet,they returned with another freezer which was the last thing, we just wanted to install one everything inside the house. Since they were 1 item per trip for delivery to the residence. The garage feeled & was packed with boxes on the floor, yet the last time they tried to deliver hold freezer until we get a motival approval on what to do. So they got instructions from the interview. This entire situation if a double or tripple costs, gm needs to take a tour for delivers in 12 hrs & see what inhibites

The team was professional and courteous. On time and double checked with me to make sure everything was completed appropriately. A job done right! really appreciate the time and care they gave to the project!!! Pleasant surprise...very different from recent experiences I've had with other area contractors. Thank you - Jonnie Banks

serviced my TV Guy was great & really took the time to get things straightened out

Geek Squad has proven to be an excellent service for Home Theater Troubleshooting. I have nothing but praise for service rendered at my home. The agent "Brandon Williams" was on time, respectful, knowledgeable, skilled, and professional. My problems were resolved and I'm enjoying life!

The agent investigated a problem with the TV sound for almost 2 hours until he figured out the problem. That was really appreciated.

Today, Asif and Matt came to troubleshoot the Sonos system amp. They were able to identify the issue and make some setting changes to solve it. Additionally, they improved the function of my Harmony remote and some setting features of my smart TV and Apple TV. They answered all my questions and I learned more helpful informaiton.

guy knew what he was doing. Installed it right. Am happy