Customer Ratings & Reviews

Expertly skilled staff! They troubleshooted a very outdated sound system with oodles of wires and speakers to make it work, in the home that we recently purchased. I am looking forward to working with them to modernize the equipment in the house this year.

We have TDS cable, and we were notified that there is an "upgrade" called TDS TV+ available to replace our old BendBroadband Alpha system, which was showing signs of aging. I won't go into details, but what we weren't told when we agreed the upgrade is that the new system uses Bluetooth to control the cable boxes, and their remotes don't support infrared (I/R), or RF. Our living room has a home theatre system and the components are in a rack in a closet 23 feet away. The TV uses I/R to turn on, which is hardwired to the components in the closet. We have a Harmony Elite remote there which supports I/R, RF, WiFi, and Bluetooth. When the Geek Squad tried to reprogram the Harmony Remote, they had to do some gymnastics in order to get the remote to work with the cable box at all, though it doesn't do everything it at least turns the TV on and off, shows the menu and guide and some other functions. They are to be commended for finding a way to at least get the very basic functions ... no thanks to TDS. The Geek Squad was here when they said they would be, and couldn't have been nicer

Technician was Protestant fixed and explained why I was having this issue with my t.v.

I was forced to return a Samsung 42 in smart TV 5 months after purchase. It had an hearing aid attachment connected to the TV so the audio from from the TV would go directly to the hearing aids. Also was connected to the internet through WiFi, to watch Prime video and Netflix. Installed the TV but none of the added features were working. After exhausting all of the technical resources in the appartment complex, I called the Geek Squad. The technician came the next day and reviewed the TV set up and did not find any problems with the install and set up. However the WiFi was too weak to pull in the connection to the internet. The technician recommended I get a modem from the cable company and a new cable box. All working fine. Others in the apartment complex having the same or similar problems are being recommended by the maintenance director that they create their own Wi-Fi network, as I did to get better internet connection in their apartment. Geek Squad knowledgeable technician's recommendation resulted in many happy customers.

Austin was technically knowledgeable of our new Samsung TV and able to walk us through all of the set- up procedures that were totally frustrating. Especially the modern "mini" remote control. He also tested our Wi-Fi speed. Also, indicated that our replacement Samsung's remote could be used instead of the new mini which we opted to do. He is a good communicator, listening well and was able to address all of our concerns. Couldn't have asked for a better experience.

The agents found and fixed the problem and tested all tvs to make sure they worked

Best Buy used to be the best place to get appliances and electronics but now it is absolutely awful and complete nightmare. I ordered all my kitchen appliances for my new build house. Everything was supposed to be delivered and installed yesterday. I get an email that they have no technician available to install my appliances. So I called and was assured they would deliver all the products and reschedule the installation. Only the refrigerator was delivered in the morning. I called again and spent an hour or more on the phone. I was told my microwave would be delivered and installed between noon-8PM so I wait around all day and no one shows up. I don’t even get a notification or phone call. I was able to get a hold of another person and told my dishwasher would be delivered next week and installed and my stove would not come until the 18th. Also we paid to have the installation. No one installed our refrigerator. The guys just dropped it off and left a huge gash in our door frame. So we only have a refrigerator and no other appliances for several weeks and have no idea when our over the stove microwave is coming. I am so disappointed with Best Buy!

The agents determined the issue with the TV, streaming device, and the surround sound system. The system was up and running within an hour.

Geek Squad rep addressed problem where sound bar kept turning itself on and off… seems the primary issue was not the sound bar, rather the power strip it was plugged into. Thoughtful troubleshooting based on experience; rep also patient and nice. I have consistently had good service from Geek Squad.

Very knowledgeable and effective services for television, DVD player purchases and Geek squad performance. Thank you! Would recommend Best Buy to anyone.

Your tech had two assignments: one of trouble-shooting and the other of education. He was prompt, thorough, helpful. He identified the source of a problem (a defective Fire Stick) and showed me how to operate some sound and video components. Job well done.

Everything connected properly. Worked first time.

I am a Best Buy Totaltech member and have been for several years. I value the services, knowledge, and professioalism. Recently I have been having pixelization and maneta and lime green shadows on my year old TV. I contacted my satellite provider and several service calls they solved the problem with colorful shadows, but the pixelization persisted. I called the Geek Squad and they were able to find the cause of the problem. They determined in was the Denton receiver (less than a year old) was the source of the problem. I called Denton was they were not helpful in anyway. Denton wanted me to basicly jump through loops before they would send a technician out. I contacted the Geek Squad and told them what Denton want me to do. The next day a technician with the Geek Squad Home theater Troubleshooting Service returned to my home and determined what the problem was. There was a fix the receiver needed to be updated. Since then, my TV has not had any issues. GREAT customer service!!

Two of the squad came to my home resolve why Bluetooth was not connecting to my Bose receiver. They determined the pedestal was defunct and had been for over a year. The Bose was only 4 years old and paid $500 for it. Unfortunately the squad could not fix the defunct pedestal (complaint to Bose quality) but the squad did a great job in troubleshooting.

The Total Tech package I purchased last year was certainly worth the money. I purchased three TV's and they were expertly installed by the Best Buy team as well as my new wifi equipment also purchased at Best Buy. They even matched the price Amazon was selling the system for.

The Geek Squad technician was wonderful! He was one smart guy and fixed my problem in minutes. I was embarrassed when I learned the nature of the problem. It was a simple issue that most tech savvy folks would have handled. But the technician was kind and respectful and didn't make me feel stupid. He was a blessing! Thank goodness for Geek Squad!

The agents finally convinced top management that my Yamaha Aventage receiver was faulty. I spoke to the Dover, Delaware Best Buy General Manager that I would return the Yamaha receiver and upgrade to a Denon receiver by paying the difference. What a dramatic difference in performance.

I had a great experience with the geek squad as always. They are always on time and know how to help me.

The 2 gentleman who came to my house were very kind and professional

The technician Joe was wonderful. Professional, knowledgeable, polite. 5 stars. I am not happy that you changed your program that I’ve paid for the past 5 or 6 years and got very little benefit from. My rewards were mostly wiped out the first few years although I called several times to bank them. Then you changed the plan and inky give a percentage off home install and I had to pay to have the install completed after buying 5 or 6 or more big screen smart lg TV’s. Also regarding your credit card…it’s difficult to reach a human for assistance and I wish I was able to hear more than 5 transactions on the automated telephone service. Sincerely, K K