Customer Ratings & Reviews

They tested our new TV and sound system. Found out what was wrong with it. It took them all of 5 minutes to do their diagnosis and they were very Covid compliant and wore masks. We were really comfortable with their service.

The technician was very diligent, trying to fix my issue and when he was finished, he helped me pick out a new one which I will purchase from Best Buy as soon as it’s on sale

Same crew I had a year ago, and they are the BEST! Fast, efficient, clear instructions, polite and patient. They remembered us too! Pretty cool.

We recently purchased a 70" LG tv and absolutely love every feature a TV can offer. Recently I pushed the wrong button and wound up requiring Geek squad attention. Mr. Patino, a Squad tech, came to the rescue and in a short period of time his expertise returned our TV back to functionality. We are now back to enjoying our fabu;ouf LG TV. We salute Mr. Patino.

The agent investigated a problem with the TV sound for almost 2 hours until he figured out the problem. That was really appreciated.

The agent synced the television and sound bar. He also instructed me on how to use the Eero app. He set up the fire stick for a different set.

The agents worked tirelessly to correct the problem with the living room tv. They represented Geek Squad and Best Buy honorably. After they’re trying to correct the problem, they determined the best thing for us to do was to have AT&T send us another black box for us to get cable once again. We greatly appreciated their time and effort in trying to fix our viewing issues. We thank you all!

They fixed the problem I had connecting my Samsung TV with Comcast and pairing my remote. Before they came, I was on the phone with Comcast for over an hour trying to fix it, and they could not help me at all. It took the Geek Squad less than half an hour to fix all the problems. Thank You Geek Squad!

I was very pleased with the service I got. I had bought a DVD player, and I needed to get it to work so I could watch a movie. Thanks to the help I got I was able to watch a movie I had wanted to see for months because it was not in theaters nor online. The movie was Johnny Depp movie Minamata which should have gotten much more exposure than it did because it dealt with the effects of mercury poisoning in Japan.

The work was done professionally. They identified the problem and resolved the issue quickly.

Daniel, a member of the Geek Squad, very quickly made the necessary repair to get Amazon Prime functioning once again on our large screen TV. He was very friendly and very helpful. I would ask for him again if I needed help. Warren

These two gentlemen totally trouble shouted our system and rewired the system to make it easier and more usable for us. They realized that the issue would take more time than originally planned but took the time to “fix” it! They were amazing and so caring for our home. Thank you!

Installing team was fast, thorough, and committed. Follow up…another story. Get it right out front, because it is short of impossible to communicate with Iinstallers after. I had equipment issues, not installation problems….in the end, after 2 months, they did replace the faulty equipment, and made good.

The agent worked on my system and determined that it was an older Spectrum cable box I was using that prevented the sound bar from working with my Samsung television. He recommended I exchange it for a newer cable box and explained the process for me to connect it. I obtained a new cable box that same day and followed the instructions the agent gave me. The hookup was easy and the system is working great.

Two members of the Geek squad came to my home to complete the install of our new 65” Sony TV. They obviously knew what they were doing because the smart tv is now smart. The original install left a lot to be desired but these guys knew what they were doing. My only issue was was the speed of the install. I should of asked more questions.

The two members who came to our home were professional and polite. They were able to reconnect our wi-fi to our television quickly explaining what they did so we can do it if the disconnect happens again. The disconnect was due to a storm. We have been customers of the Geek Squad even before Best Buy purchased this great service.

He did an excellent job, was very nice and got everything working again.

The technician was on time and came in house put on butties over his shoes brought in LG Tv and Sono’s speakers and installed them and gave instructions on how to use TV and speakers. Cleand up all cartons and put them in his Van. Very personal young man and professional. I have to say I was really happy with there service and will definitely call them back One happy customer!! Thanks Geek Squad.

The agents connected units and got my receiver hooked to all.

I had a problem with my new TV, at least once and often twice a week the tv would turn off in the middle of watching it. I played with the setting and no luck. Best Buy under the TotalTech plan sent someone out to my house, he ordered a new power source and another part from LG, quick professional job, since then I have not had the issue in 2 weeks.