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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 131 Showing 2,601-2,620 of 9,590 reviews
  • Rated 5 out of 5 stars

    Geek Squad makes it better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If it stops working the Geek Squad fixes it no matter how long you have it or where purchased. The Squad fixes it in the least costly way for you. There is no better way.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient Worker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Josh was amazing. He is knowledgeable, gets right to work, does his job without any hesitation, answered questions politely without judgment. Wish I could put him on speed dial.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick work for them!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The task was well known and they were able to do the things necessary to get my newly acquired TV supplier. It did not take long and every TV in my home was ready for what was next.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad rocks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had the Geek Squad out to install my new Sony OLED and Sonos soundbar and later to set up my Sonos Sub. In both cases the agents arrived on time, performed the required tasks and exited my residence with one happy customer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surround sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prompt and courteous service. Josh was very helpful and was willing to spend as much time as necessary to resolve all of our issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!! Very educated guy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guy was great and very informativr..he did all he could do fix the issue .however it couldnt done because we need to change a equipment...byt the rep was awesome ..give him a raise a pay

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Andrew of the Geek Squad integrated all components

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Andrew, of the “Geek squad” integrated all of my components. He then followed up to make sure everything was working properly. FOUR other people came out, prior to him, and DID NOTHING.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Gret Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ray was fantastic and resolved issues with ease. True Audio Expert

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek Squad was excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were here and on time. They went to work SNF completed service promptly. Showed me how to operate the TV Excellent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came out on time, resolved issue I had very quickly, explained everything too me and was very professional. Great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Connection issues solved

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very courteous and fixed issue in 10 minutes. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SERVICE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    VERY PROFESSIONAL AND KNOWLEDGEABLE. ON TIME AND PLEASANT

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great follow up service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Troy was kind enough to give us his cell and came back the next day after the problem resurfaced. He came back with Andy who was able to resolve the issue! Very happy with the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad are Awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kody, as always, did a great job installing the swivel TV stand and new LG TV in my bedroom. Kody is always professional, personable and obviously very competent at his job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love Geeks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are smart and reliable! Need help with your computer, want to set up you surround sound professionally, maybe you need a car stereo installed, whatever you need, the Geek Squad aim to please! I love them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Prompt and efficient service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phil analyzed the problem with my TV and gave me my options. I decided to purchase a new TV and Phil delivered it within a few hours. I could not be more pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    CD changer and connected home to Sirius

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alex and his assistant arrived when expected. Alex was well qualified to complete the job, was patient, explained the process, was professional yet very personable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Correct diagnosis.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Diagnosed the problem and recommended we have Factory warranty handle the repair.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product Recommendations!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My ISP has been on the struggle bus. Though, very appreciate of Geeksquad and in-store representatives (Micah & Miguel) doing everything they can to help schedule adjustments & products that work around the problems of my ISP.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exactly what I needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician who came to my house was prompt, courteous and knowledgeable. He solved the problem I was having and left me very satisfied with Geek Squad service.

    I would recommend this to a friend