Customer Ratings & Reviews

Greetings, my experience with Geek Squad was top shelf, the guys were very prompt friendly service and very professional ( they definitely know there craft, they replace and resolved my issues in 25 minutes tops and yes I highly recommend them

Geek Squad always knowledgeable and efficient. Unfortunately I believe that turning off my soundbar caused me to loose the pairing to the rear channel speakers! I also learned that the same thing was true for the the pair of HomePod speakers that were paired to my iPad.

If it stops working the Geek Squad fixes it no matter how long you have it or where purchased. The Squad fixes it in the least costly way for you. There is no better way.

They came out and give me advice on updating my sonos equipment from sonos one to sonos 2 and all the new speakers I bought they were very knowledgeable even informing me that I could still have both

Best Buy has the best quality product and the best service available that together with Geek Squad makes Best Buy the best in town

The agent set up a new wifi expertly. It wouldn’t work because I don’t have fiber and AT&T sent the wrong wifi box, one that requires fiber. So the agent reconnected my old box until I could get the correct box.

Ramon was fantastic, patient and a great teacher. He walked me through and stayed until I was comfortable with my system.

The agent was very nice and helpful, Unfortnately the adjustments made to the tv did not resolve the issues with the sound bar. we're thinking the problem is a compatability issue between the sound bar and tv.

I am always pleased with Best Buy. The associates seem to be very knowledgeable. I do have to return today for a double check on measurements, I purchased a microwave, but not positive on measurement's.

The tech quickly saw the problem my TV was having and reported it as defective so that I could get a replacement. Without the Geek Squad warranty I would have has to pay $2000 for a new TV, but it was all covered by the plan.

Josh was amazing. He is knowledgeable, gets right to work, does his job without any hesitation, answered questions politely without judgment. Wish I could put him on speed dial.

The entire process that includes assessing problem with TV, selecting a new TV, and the installment on a stone wall has been very successful. Technicians were thorough and professional in my home as well as the sales staff in the store. Would definitely suggest utilizing their services.

Agent quickly set up my mesh router and put the satellite routers so I could get the maximum coverage. He ensured all of my devices were connected and set up the eero app on my iPhone and explained how to use it. Very knowledgeable and easy to work with. Definitely a satisfied customer. Ron

I have never had a bad experience with the Geek Squad but these guys were outstanding. They were very professional, knowledgeable, polite, patient, and answered a millon questions. We are very happy with our purchase and install.

The task was well known and they were able to do the things necessary to get my newly acquired TV supplier. It did not take long and every TV in my home was ready for what was next.

They were absolutely amazing and did a top notch job!

I was very satisfied with the results. All of the techs involved were knowledgeable and courteous.

Phil analyzed the problem with my TV and gave me my options. I decided to purchase a new TV and Phil delivered it within a few hours. I could not be more pleased.

Arrived on time and did a great job. Went above and beyond to provide training and made sure we were up to speed on how to operate the control.

Tom was extremely knowledgeable and helpful. On follow up, he remained quickly available and responsive.