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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 132 Showing 2,621-2,640 of 9,590 reviews
  • Rated 5 out of 5 stars

    CD changer and connected home to Sirius

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alex and his assistant arrived when expected. Alex was well qualified to complete the job, was patient, explained the process, was professional yet very personable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Prompt and efficient service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phil analyzed the problem with my TV and gave me my options. I decided to purchase a new TV and Phil delivered it within a few hours. I could not be more pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad came through with a challenging install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed and configured my new lg c1 and added additional speakers and upgraded AVR to my system. Concealing the speaker wires for my 2 new atmos height speakers was challenging but they pulled it off nicely. Patient and thourough. Great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek service call

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came on time. Courteous and efficient. Look at the product and came to the conclusion replacement was needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exactly what I needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician who came to my house was prompt, courteous and knowledgeable. He solved the problem I was having and left me very satisfied with Geek Squad service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service! They came and knew everything and are very professional!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Technician Miles was wonderful!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Miles was patient and brilliant. He fixed everything and before leaving even helped my mother put the license plate on her car! Talk about going the extra mile ;-) thank you for your kindness.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kaye

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Tech Agent came to connect our smart LG TV to our home internet we just had installed. He was very efficient in connecting them and in showing us how to navigate the settings.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Agents are the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent Gianni was on time and very patient with our questions and there were many. Techology is getting more and more difficult to manuever. Would certainly want this Geek Squad Agent to help us in the future!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Pleased Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad representatives were very knowledgeable and diagnosed and fixed my media equipment problems in less than 1 hour. My investment in Total Tech is one of my best investments.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Equipment repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As always The Geek Squad arrived during the scheduled time was quick courteous and new right what the problem was can't say enough about The Geek Squad Top Notch all the way

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my new sound system.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys came out and helped me pick the best spot to place my sound system and installed it. They were very professional, friendly and helpful. We enjoy the new system very much.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surround sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prompt and courteous service. Josh was very helpful and was willing to spend as much time as necessary to resolve all of our issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Back to viewing our favorite shoes.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Vince from the Geek Squad helped reconnect our TV to WiFi . Such a courteous man and so helpful. Explained what he was doing and gave us good usable information.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Geek Squad & total tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Geek Squad- they have remotely helped me with our laptops, and helped set up our newest equipment .We have total tech and I will never be without it again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys and gals are a whole different world. I only wish I had 1/10 of the knowledge they have about electronics. I have been real happy with all of your service from my big screen T.V. Dishwasher, and my laptop computer. They know what's going on. Great job .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the Geek Squad come out and help install our Coaches Stereo TV And Satellite System. Had in done in minutes. Weve been customeds for years and wouldnt shop anywhere else Thanks The Thompsons

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A pricy but excellent skilled installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a very fine experience. Deshawn was knowledgeable and skilled, and he could get down to all the outlets -- but I think that $50.00 per light to automate is far too much a cost. I suggest $25.00 for each is much more fair,

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    GEEK SQUAD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ALL OF THE GEEK SQUAD TECHNICIANS ARE VERY KNOWLEDGEABLE

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Front yard camera inop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad, Andrew got my front yard camera working and fixed our I phone & I pad. He explained how he did it and answered all of our questions. Andrew has help us many times and we will continue to call him when we have problems. He's great !

    I would recommend this to a friend