Customer Ratings & Reviews

guy knew what he was doing. Installed it right. Am happy

Great unit. Meets all my wants and needs for a television.

The agent came in and knew exactly how to fix my problem with my sound bar. He was very professional, and he Spent some time explaining what he had done to fix it. Great agent!!

I was having a problem with my Denon receiver last month connecting to my TV. I first tried calling the Denon service department for help spoke to two different technicians and they told me my HDMI connection was bad and that I needed to send the receiver back to them to fix it. I decided to use the Geek squad for the first time to see if they could figure out what happened. Two technicians came out and also told me my HDMI connection was bad. After fumbling around they said I could connect my receiver if I used an Optical connection that I bought from them at that moment. Unfortunately my receiver is is a cabinet and in order for it to work I had to leave the door open so the receiver could work my speakers. The technicians didn't suggest a work around for it, so I researched what to do and saw I could possible use an IR connection to resolve my problem. I went back to my Best Buy in NJ and told them I was unhappy with the service call I received. I spoke to a couple of managers and they agreed to send someone else out. The second technician they sent out was outstanding. He figured out that nothing was wrong with my HDMI and fixed it so I could still use that connection then having use an optical or IR to make my receiver work. I also told him my base wasn't working properly and when he checked it he found out it was not connected to the right port. Somewhere along the way the first two technicians must have messed it up. My warning to all of you is that if your not happy with the service you need to complain because it's obvious all Geek squad technicians are not of the same high quality. My faith in using them was restored and it is my go to store for all my technical needs.

The agent solved my problem in good order and showed me things I DID'NT KNOW.

I received a TV with a cracked screen. I noticed it as soon as I took it out of the box. As part of the delivery, I had BB take away my old tv, which still worked, I was just upgrading. I called the driver back to take this TV back and bring back my old TV. He said he couldn't unless BB instructed him to do so. I called BB, was on the phone for 43 minutes. I was told that there was nothing they could do until the warehouse processed the delivery. I was told I would receive a call the next day (Easter Sunday) to schedule the return and delivery of a new TV. I confirmed several times that I would receive a call, emphasizing that it was a holiday. I never received a call, and called myself. There was no record that I was supposed to receive a call (despite the call being recorded for quality assurance). This time I was on the phone for 33 mins to get the pickup and delivery of a new tv scheduled (five days later). I asked for some compensation for my time, and was told there was nothing they could do until the return is processed, and that I would have to call back to receive compensation. The new tv was delivered, and I called for compensation. I was on the phone again for 27 minutes, only to be offered a $50 gift card that I will receive in 7 to 10 days. In total, I was on the phone for 1 hour and 43 minutes to return a damaged item and all I was given was $50. This is a joke. There was absolutely no measure of urgency to make up for their mistake. I truly felt like I was just being placed on hold over and over again to see if I would go away. Now I have a $50 gift card to a store I want absolutely nothing to do with. It's no wonder Amazon is driving these stores out of business.

Your tech had two assignments: one of trouble-shooting and the other of education. He was prompt, thorough, helpful. He identified the source of a problem (a defective Fire Stick) and showed me how to operate some sound and video components. Job well done.

We have TDS cable, and we were notified that there is an "upgrade" called TDS TV+ available to replace our old BendBroadband Alpha system, which was showing signs of aging. I won't go into details, but what we weren't told when we agreed the upgrade is that the new system uses Bluetooth to control the cable boxes, and their remotes don't support infrared (I/R), or RF. Our living room has a home theatre system and the components are in a rack in a closet 23 feet away. The TV uses I/R to turn on, which is hardwired to the components in the closet. We have a Harmony Elite remote there which supports I/R, RF, WiFi, and Bluetooth. When the Geek Squad tried to reprogram the Harmony Remote, they had to do some gymnastics in order to get the remote to work with the cable box at all, though it doesn't do everything it at least turns the TV on and off, shows the menu and guide and some other functions. They are to be commended for finding a way to at least get the very basic functions ... no thanks to TDS. The Geek Squad was here when they said they would be, and couldn't have been nicer

The technician Joe was wonderful. Professional, knowledgeable, polite. 5 stars. I am not happy that you changed your program that I’ve paid for the past 5 or 6 years and got very little benefit from. My rewards were mostly wiped out the first few years although I called several times to bank them. Then you changed the plan and inky give a percentage off home install and I had to pay to have the install completed after buying 5 or 6 or more big screen smart lg TV’s. Also regarding your credit card…it’s difficult to reach a human for assistance and I wish I was able to hear more than 5 transactions on the automated telephone service. Sincerely, K K

The Geek Squad technician rerouted the main speaker cable and recommended getting a replac3ement cable. He also recommended a new sound bar. I am waiting to fully implement his suggestions to better evaluate need but will be replacing the wrong sound cable with a new, correct one and studying need for a new sound box..

I was forced to return a Samsung 42 in smart TV 5 months after purchase. It had an hearing aid attachment connected to the TV so the audio from from the TV would go directly to the hearing aids. Also was connected to the internet through WiFi, to watch Prime video and Netflix. Installed the TV but none of the added features were working. After exhausting all of the technical resources in the appartment complex, I called the Geek Squad. The technician came the next day and reviewed the TV set up and did not find any problems with the install and set up. However the WiFi was too weak to pull in the connection to the internet. The technician recommended I get a modem from the cable company and a new cable box. All working fine. Others in the apartment complex having the same or similar problems are being recommended by the maintenance director that they create their own Wi-Fi network, as I did to get better internet connection in their apartment. Geek Squad knowledgeable technician's recommendation resulted in many happy customers.

The 2 gentleman who came to my house were very kind and professional

The work was done professionally. They identified the problem and resolved the issue quickly.

Best Buy Geek Squad personal are always nice. The two employees fixed my sound problem with no trouble, I am really thankful for Best Buy having such polite and knowledgeable people on their staff. I always talk highly for your service . When you are old and it is a relief that you have this service

Geek Squad mounted my tv exactly where I wanted it and it's secure and still there. They did such a good job I'm planning on having them to remount a 85" tv done by someone else that I'm not happy with. I know the Squad can get exactly where I want it.

Luke was phenemonal, explaining what he was doing. He set up our tv, connecting it to our new wifi provider. He also gave us a remote when we didn't have one. He provided excellent customer service.

Geek Squad rep addressed problem where sound bar kept turning itself on and off… seems the primary issue was not the sound bar, rather the power strip it was plugged into. Thoughtful troubleshooting based on experience; rep also patient and nice. I have consistently had good service from Geek Squad.

With my having four tv’s go bad in less than a year, Chris came in this time and repaired this tv this time! He does such great work. If i have more things to be repaired he will be the one that i insist be the person to do it!

I am a Best Buy Totaltech member and have been for several years. I value the services, knowledge, and professioalism. Recently I have been having pixelization and maneta and lime green shadows on my year old TV. I contacted my satellite provider and several service calls they solved the problem with colorful shadows, but the pixelization persisted. I called the Geek Squad and they were able to find the cause of the problem. They determined in was the Denton receiver (less than a year old) was the source of the problem. I called Denton was they were not helpful in anyway. Denton wanted me to basicly jump through loops before they would send a technician out. I contacted the Geek Squad and told them what Denton want me to do. The next day a technician with the Geek Squad Home theater Troubleshooting Service returned to my home and determined what the problem was. There was a fix the receiver needed to be updated. Since then, my TV has not had any issues. GREAT customer service!!

I had my surveillance cameras rewired and geek squad did a very good job. They came out in a timely manner and were very professional. I used total tech support which saved me a tremendous amount of money. I would have given them 5 stars, but I my credit card was over charged and it took weeks to get the credit refunded back to my card. Overall, I am very pleased with their service.