Customer Ratings & Reviews

Joe came promptly, was very helpful in explaining the problem between parts of our home tv system, and showed us how to overcome the issues-- very patiently! He's a star!

I was having problems with streaming. The agents arrived, assessed my situation and quickly fixed the problem. I was very impressed with their knowledge and ability. In addition I was impressed with the way they conducted themselves. They are an incredible asset to your company.

Steve was extremely knowledgeable and professional. He was able to properly rectify all issues on hand. Very appreciative. Offered the exact service I expect from BestBuy. And us an example of why I will continue coming to BeetBuy for my home needs.

With my having four tv’s go bad in less than a year, Chris came in this time and repaired this tv this time! He does such great work. If i have more things to be repaired he will be the one that i insist be the person to do it!

Your technician was very good at troubleshooting and explaining what the problem was. We were able to contact our satellite provider to request a replacement of our receiver. Once the new device was installed, we’ve experienced no more issues. Thanks to Geek Squad for figuring it out.

The agent came in and knew exactly how to fix my problem with my sound bar. He was very professional, and he Spent some time explaining what he had done to fix it. Great agent!!

The Geek Squad Team Member was very professional & patient. He tried for over 1 hour to bring my 10 year old Sony Bravia Home Theater reciever back to life. Since my Sony Bravia TV is still in excellent condition, he suggested some good options for my Surround Sound.

Aaron called to apprise me of his expected arrival time and arrived on time. He was very knowledgeable and not o my found multiple problems with my Marantz’s programming but the LG OLED TV too. He calibrated my HT and the picture and 7.1 surround sounds awesome now best $100 I’ve spent in a long time. Highly recommended!

Tech took care of my problem within two minutes outstanding job. Thank you

The agent that came listened to my problem, looked at my older receiver and told me that all I had to do was to use an optical cable since I had no HDMI connections on it. That immediately sent the sound through my system and because it is digital is so much better than it was before. He had the optical cable in the truck and was gone in less than 30 minutes!

Geek Squad installed and paired them with my Samsung "smart" TV,and they worked GREAT. My problem was the default volume was too loud, and the volume control switch is difficult to find. I did something wrong and they stopped working

A new Bose soundbar was installed after the previous Bose soundbar purchased stopped working properly. The Geek Squad member who came to our home was very professional and did a nice neat job. He made sure that the soundbar was working.

Our two agents helped setup an already existing Sonos surround sound speaker system and were so friendly and helpful. They helped us download the Sonos app and gave us a full tutorial of how everything works. Am very happy that we can finally have music streaming all throughout the house!

Agent installed printer software and taught me how to manage and recommending future install needs and possibilities

The agent investigated a problem with the TV sound for almost 2 hours until he figured out the problem. That was really appreciated.

Geek squad was able to figure out my issue of why my upstairs tv didn’t work - needed stronger WiFi signal to spread out thru the house. He solved it and now we have not issues.

The agents, configured my new TV to work with my DVD & VCR units and configured it so that I could receive Pandora. Took a look at my Compact Radio, CD player snd Tape player. Thought it was sorted buy still have some problems. Will try to bring it in for recheck. Very competent and pleasant.

The tech arrive and asked me what was the problem. explained taht I was not getting sound from my receiver attatched to my tv. After checking the amplifier he worked on the tv. He came to the concusio that I needed a external connection to get the ytem to work. Problem resolved.

Anthony came out to run a diagnostic on our TV. He called ahead of time to narrow down the time of arrival, & called the day of arrival to let me know when he was on the way. He showed up! He took time to try to diagnose the problem, searching for error codes, etc. Even searched the brand & made some calls for any notices, etc. Was very professional, respectful, courteous, & informative. Because no codes pointed to the problem, he advised us on what to do next. I appreciate all his help & guidance. (I would recommend Geek Squad to a friend, except for the tv repairman! Anthony was great! The "tv repairman" never showed; never called; found out he ordered parts w/o ever stepping into my home to know the full scope of the problem or to know what part I did or did not need; continuously made appts w/o my knowledge & still did not show. I've used Geek Squad for years. I've never been so very, very disappointed. May have lost a good customer due to this - Geek Squad & Best Buy!)

The Geek Squad has always taken very good care of me. I'm very happy that I have a service like this available to me through Best Buy. They've never let me down.