Customer Ratings & Reviews

The trouble was with blue ray player. A couole of different options were presented. Techs were very knowledgeable, but i have not made a decision yet.

The best in the business shout out to the geek squad boy’s extremely professional and knowledgeable best of the best

Marco is always great. He solved our problem in about 10 minutes or so. His patients with senior citizens is greatly appreciated.

Issue was identified and use of the sound equipment was made easier using only 2 remotes for man with blindness & hearing issues. Simplification seems to be working better so far.

The geek squad techs were extremely knowledgeable and courteous. Also, they took their time and explained everything as they did it and answered all my questions.

The 2 Geek guys who came were friendly and really tried a lot of things to help make our sound bar work. In the end, they recommended we return the bar and get something else......which we did!

The last guy that came out on April 24 did a great job and kept it simple where I can understand

They came out and were pleasant, respectful of my home and fixed my TV. I’m very happy.

He did find where two connections needed reconnected & placed the sound bar back on the wall. The sound bar did come loose from one of the hooks soon after he left, but I was able to fix it.

Extensive work performed to assess a TV failure possibly related to a prior install, but discovered that the problem was a Samsung product / software failure (bluescreening).

The tech was courtesy and very helpful. He was able to detect and correct my two issues in a very short amount of time. Glad to be a total tech member.

Agent evaluated my system and set up the blue Ray player and Roku streaming stick to my system. Also counseled me on "Cutting the cord" on cable... Over all it was the best experience I've ever had with the Geek Squad ! Seamless and pleasant and very informative!

The agent tested all possible obstacles and still could not detect the cause of our issue.

I have not need them other than to setup the tv and home theater system.

Excellent service. The issue was new to the Geeks, but they persisted until the sound bar functioned correctly. They even went over how to handle the issue should it occur again.

Purchased an open box Sony OLED A80J that kept changing picture settings and what was the last hdmi input that was used. The agent fixed what I thought was a major issue…but it was just in demo mode:)

Develin's trouble-shooting was excellent. Only one of our speakers in our ceiling worked. He installed a new Denon receiver and now all 5 speakers and our wolfer work perfectly. The system sounds great. He was very knowledgeable and professional.

Excellent service call, agent arrived within stated time frame and completed the service quickly and efficiently. The agent was polite and courteous.

Always patient and know how things work! Will repeat the info and have you try to work the item before they leave.

The 2 service technicians were beyond professional. They were kind. They were patient in answering my questions and explaining the use of my new tv.