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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 145 Showing 2,881-2,900 of 9,590 reviews
  • Rated 5 out of 5 stars

    Great Geek Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was prompt and professional. He advised me as to my options and course of action.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, and very good at what they do and they repair it very fast, and at a very low price would recommend this to anyone that needs work done. My laptop would not let me on the internet thought that I would need a new one but they said it could be fixed. Thank goodness that I didn't need a hammer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    hoook up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were able to do the one TV but not the other. We are going to try to do it with a firestick purchased from Best Buy and see if we can do it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Help needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I called them and they help with tv problem over the phone. Only oriblem was tge tv diesnt want to work correctly but in the day tv was sppose to cind it was fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy I called Geek Squad. Solved my TV issues.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent helped me to configure my fire TV so it was easy to watch apple tv, youtube, fubo. He was patient and solved my problem. Very happy I called Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed Home theater and now booster

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Young man with Geek Squad got right to work with all my many issues one being wi-fi and other home theatre issues taken care of quickly and courteously. Thank You

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best in the business shout out to the geek squad boy’s extremely professional and knowledgeable best of the best

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Comes to the Rescue!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I couldn't figure out how to get the sound from the TV, the Geek Squad folks figured it out in about 5 minutes. I had been playing with the remotes for over an hour with no success. Thanks again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Figured out my problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents came to my home by and figured out that the plug in my new TV was bad and made sure to get it fixed and hooked up another tv so I could have something to watch til they got my big one fixed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Went Above and Beyond

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents replaced the projector bulb and helped me get the universal remote working again. They also better aligned the projector for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound Bar problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't get sound through my sound bar. All they had to do was resync the sound bar to the TV took about 20 minutes. I thank the guys from Geek Squad they were great,,,Thanks again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound Bar fixed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Angel, Nate, and Mike fixed the sound bar and showed me how to fix it in the future. They also disabled something on my TV that had been causing me problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful and completed requested service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad arrived on time and completed TV set-up as requested. He was professional, friendly and helpdul.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    help! I don't know I did wrong!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and knowledgeable agents came out to help me.... They even made this dummy feel not so dumb when tutoring me with my needs with my new big screen and surround system. Great service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The a egent fix the problem. Was very helpful and pleasant and made a video so I could show my husband how to use the new process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the money. If you are a tech freak. They have backed any problems I have had. Techs were knowledgeable and friendly and answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solved our camera problem quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We kept getting disconnected for one of our six cameras. We called tech support and they were not able to tell us what to do over the phone so the service call was put in. Matt came and solved our problem quickly and also told us what we can do if it happens again in the future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Answered call quickly and helped us!! Always great service whether over phone or installing products or in home repair.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    after adding expensive soun bR

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fix didn't hold, could not turn tv and spectrum back on after turning it off for the night am not able to access programming

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GeekSquad troubleshoot our living room TV issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents troubleshooted our problem with our living room TV. The team handled this is a very professional manner and took time to explain and answered all our questions.

    I would recommend this to a friend