Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 147 Showing 2,921-2,940 of 9,590 reviews
  • Rated 5 out of 5 stars

    Happy I called Geek Squad. Solved my TV issues.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent helped me to configure my fire TV so it was easy to watch apple tv, youtube, fubo. He was patient and solved my problem. Very happy I called Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Technical help

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been to my home 3 x to help 1 st time sink TV with sataligh intranet. Set up my printer & set up my TV screens.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and knowledgeable with neatness.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Show me TVs back to normal

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job fixing both problems we had with each TV. All is good thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surround Sound Speaker Problem Resolved

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad service was outstanding. The technician continued troubleshooting until the problem was resolved.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great Service, Mad About the TV

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman that came out was very nice and I appreciate him trying to help. Its the fact that my TV, which was a few weeks over a year old so manufacturers warranty was up, went bad. I purchased Total Tech a couple months back when I purchased my dishwasher so it didn't cover the TV. I now have to replace the TV. The service was great its the overall experience I'm not pleased with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Troubleshooting Smart Home issues

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jacob was on time, extremely polite and very knowledgeable! Helped us figure out our smart home issue in less than an hour! Thank you Geek Squad for such fantastic service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad fixed my security cameras setup

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy technician fixed my Arlo security setup so my 3 cameras can all have charging in tact. One by solar and two directly plugged into my outdoor electric outlets. Thanks he did this quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Label remotes.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad quickly evaluated the problem. They were very professional as they told us it was an easy fix as we were using the wrong remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    problem resolution is Geek specialty.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent from Geek Squad installed my sonos subwoofer and trouble shot my inability to download my xfinity app to take advantage of my new smart tv, great job,as the sam sung app was the preliminary issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied customer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice gentleman who knew how to address my issue and explained clearly how to improve my system..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rocks

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was having an issue with my sonos system on my newly installed tvs, Geek Squad fixed the issues quickly and professionally!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Convert to Streaming

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Squad converted me from cable$$$$$$ to Roku streaming with ease. Love these guys!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos order and installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent Will completed service and installation of Sonos equipment on time as scheduled. Great job. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great assistance

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was on time and professional in addressing my issue. He even provided an easy solution (double sided tape) to improve wireless Ethernet port.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    hoook up

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were able to do the one TV but not the other. We are going to try to do it with a firestick purchased from Best Buy and see if we can do it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Syncing a Sonos One speaker to system

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The repair was simple and handled very efficiently. Tech was so nice and thorough. Always great service. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    plan for new media room

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech helped us plan to set up "media" room. We want to completely redo our media set up. To include new TV & everything to go with it. We would like to work w/Danny. The tech who came to our house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lgc2

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad quickly fixed the problem and everything worked!!!! Thanks Geek Squad. I recommend everybody try Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jacob was knowledgeable and efficient. He was able to juggle his s schedule to come to our house when he had been re-booked at another location.

    I would recommend this to a friend
Sponsored