Customer Ratings & Reviews

The Geek Squad (Sean) who came out to find out why our TV was not working were very professional and knowledgeable about why it was not working and they promptly told us what we could do. We have found the Geek Squad are excellent in their knowledge and expertise. It is nice to have someone who will explain to you what is needed and follows thru

The team was professional and courteous. On time and double checked with me to make sure everything was completed appropriately. A job done right! really appreciate the time and care they gave to the project!!! Pleasant surprise...very different from recent experiences I've had with other area contractors. Thank you - Jonnie Banks

I needed assistance in completing and obtaining the optimum sound/reception with a recently purchased audio system. The Tech, Nick, arrived during the promised arrival time, was professional and attentive to our requests and needs. Along with completing the set up of the audio system to its fullest potential, we also needed assistance in completing and using an older model of the Wii, and older model of a VCR player and outdoor speakers. We did purchase o two zone audio system just for the purpose of utilizing the outdoor speakers separately from the interior needs. Nick was very through in his evaluation and had very good knowledge of most of the workings of the system. However, to make the VCR, the Wii and the exterior speakers functional was a bigger challenge. Nick was able to get the VCR to function through the system, but was unable to complete the outdoor speakers to work, although he did confirm power was reaching the speakers and they were functioning. The Wii needed a power source replaced, and once that part was received, with Nicks guidance via phone, I was able to make the Wii functional through the system. Overall, Nick did his best, was very patient and persistent in trying to resolve the aforementioned issues, even calling other associates for ideas and opinions, but still left the outside speakers non functional.

My agent did a great job getting my new tv connected & up & running with the best picture ever.

Your tech had two assignments: one of trouble-shooting and the other of education. He was prompt, thorough, helpful. He identified the source of a problem (a defective Fire Stick) and showed me how to operate some sound and video components. Job well done.

Today, Asif and Matt came to troubleshoot the Sonos system amp. They were able to identify the issue and make some setting changes to solve it. Additionally, they improved the function of my Harmony remote and some setting features of my smart TV and Apple TV. They answered all my questions and I learned more helpful informaiton.

The 2 gentleman who came to my house were very kind and professional

Special Agent Ben I cannot say enough about. He determined that our receiver had overheated and recommended a new Marantz receiver. Best Buy home advisor Michael Pollard recommended a Marantz Cinema 50 which we purchased along with an insurance plan. The very next day Special Agent Ben arrived and installed same. He labeled all wires, added protectors on wires (you could tell he was a meticulous person), calibrated entire system, showed me how to operate the system, downloaded two apps, the Marantz App and the Heos App. He videoed how to operate both apps for my husband who was not here at the time. We also talked about purchasing the Apple TV system and he explained about how it worked so I could "pull the plug". This Special Agent needs a raise and a promotion immediately. As an add on, I would also suggest to whoever is in charge of Best Buy that they strongly consider adding a Best Buy store in the valley, hopefully Wasilla. I know I'm not the only one that every time I need something it is from Best Buy and have to drive to Anchorage to buy it. You would also create a lot of jobs for the valley. Just sayin. . .

Daniel Padilla, Geek Squad-Torrance, provided outstanding service to resolve my printer issues satisfactorily. Daniel was very professional, knowledgable and efficient. He called in advance to better understand and troubleshoot, bringing out a replacement printer to my service call as he correctly determined my non-working but under-warranty printer would likely have to be replaced. Many kudos to Daniel!!!

With my having four tv’s go bad in less than a year, Chris came in this time and repaired this tv this time! He does such great work. If i have more things to be repaired he will be the one that i insist be the person to do it!

The part solved the problem, just like the techs predicted!

The Geek Squad Home Theater of Kelly and Alex are great!! They are kind and courteous and so helpful. They got my vintage home projector running. They assessed the new part I needed and how we work it until they return. I am appreciative and thankful. I look forward to working with them again.

The tech diagnosed a problem I caused with my home entertainment system and explained why what I did was wrong. He also explained what the installation team (3rd party) hired by Geek Squad should have explained. He is an excellent tech and I appreciate the great job. Joe Firda

I had a problem with my smart tv. The problem was a storage shortage. The person who came out to the house told me how to get more storage by deleting unused apps. He was very kind and knowledgeable,

We have TDS cable, and we were notified that there is an "upgrade" called TDS TV+ available to replace our old BendBroadband Alpha system, which was showing signs of aging. I won't go into details, but what we weren't told when we agreed the upgrade is that the new system uses Bluetooth to control the cable boxes, and their remotes don't support infrared (I/R), or RF. Our living room has a home theatre system and the components are in a rack in a closet 23 feet away. The TV uses I/R to turn on, which is hardwired to the components in the closet. We have a Harmony Elite remote there which supports I/R, RF, WiFi, and Bluetooth. When the Geek Squad tried to reprogram the Harmony Remote, they had to do some gymnastics in order to get the remote to work with the cable box at all, though it doesn't do everything it at least turns the TV on and off, shows the menu and guide and some other functions. They are to be commended for finding a way to at least get the very basic functions ... no thanks to TDS. The Geek Squad was here when they said they would be, and couldn't have been nicer

I was forced to return a Samsung 42 in smart TV 5 months after purchase. It had an hearing aid attachment connected to the TV so the audio from from the TV would go directly to the hearing aids. Also was connected to the internet through WiFi, to watch Prime video and Netflix. Installed the TV but none of the added features were working. After exhausting all of the technical resources in the appartment complex, I called the Geek Squad. The technician came the next day and reviewed the TV set up and did not find any problems with the install and set up. However the WiFi was too weak to pull in the connection to the internet. The technician recommended I get a modem from the cable company and a new cable box. All working fine. Others in the apartment complex having the same or similar problems are being recommended by the maintenance director that they create their own Wi-Fi network, as I did to get better internet connection in their apartment. Geek Squad knowledgeable technician's recommendation resulted in many happy customers.

These tech guys have come to my aid for several different purposes and alway were able to solve my tech problems. They are professional and friendly.

Geek Squad is a great deal. I believe $135 with the Best Buy membership. They came out and fixed the issue I was having with the sound bar and TV syncing. Awesome value for the money.

Steve was extremely knowledgeable and professional. He was able to properly rectify all issues on hand. Very appreciative. Offered the exact service I expect from BestBuy. And us an example of why I will continue coming to BeetBuy for my home needs.

I am a Best Buy Totaltech member and have been for several years. I value the services, knowledge, and professioalism. Recently I have been having pixelization and maneta and lime green shadows on my year old TV. I contacted my satellite provider and several service calls they solved the problem with colorful shadows, but the pixelization persisted. I called the Geek Squad and they were able to find the cause of the problem. They determined in was the Denton receiver (less than a year old) was the source of the problem. I called Denton was they were not helpful in anyway. Denton wanted me to basicly jump through loops before they would send a technician out. I contacted the Geek Squad and told them what Denton want me to do. The next day a technician with the Geek Squad Home theater Troubleshooting Service returned to my home and determined what the problem was. There was a fix the receiver needed to be updated. Since then, my TV has not had any issues. GREAT customer service!!