Customer Ratings & Reviews

Well it was a "fake" appointment we set up so you guys could tell samsung my tv couldn't be repaired that we ultimate didn't need because you guys just exchanged the tv for me. So pretty unusual situation lol the best buy and geek squad girls i delt with in store were great though!

Programmed TV so that it defaulted to the FIOS television channels automatically.

The agent and his assistant arrived on time and went to work diagnosing my issue(s). They eventually came up with a solution which involved updating & resetting the TV and Receiver and showed me how they set the Receiver to the best setting for my Atmos system. The problem is, it re-occurred several days later, at least I know how to do the 'reset' and change the setting, but I seem to have an issue with the SONY receiver. Not the fault of the service guys, but I cannot be absolutely sure that the Receiver is the problem. I may have to swap out/trade up to a new receiver, hopefully I can get some credit for this unit when I do.

I wish I could remember his name . . . the technician who came to troubleshoot my Sonos issues was wonderful. He figured out the issue and took care of it. He was kind, courteous, and very helpful! This would be a 5-star review if I hadn't had such trouble with the actual scheduling. I told the rep that my yoga studio had classes the morning of the service and that the tech would not be able to access the equipment until 10:30 a.m. She said the tech would call and I could firm up the time with them. The morning of the service, I hadn't heard from anyone, and I was trying to get ahold of customer service to no avail. It all worked out in the end, but the tech did have to wait a while for my class to finish.

You guys once my TV is expired. I will be purchasing an edition and I will sell the TV or just buy a new one because I love them. They cover every TV in the house also all appliances as long as you buy them through. Then when she's no problem through me? I recommend them because they are on time but honestly it's so cheap. And for such great service why wouldn't you? If you're going to spend all this money on this expensive appliance or electronic or whatever you're? Buying. Then? Please for the love of God, also for your sake. Purchase the protection.. God just for them to come out even if you think your TV is falling. Or anything I have. The? 75. Inch TV they have help me move 2 times for free that means packaging back in the Box. Make sure you keep your TV Box if you get a large tv because, They Don't pack it. That save me 2 Service calls for nothing. All free or else would have been $99 minimum.

We had an issue with one of our speakers and the Geek Squad tech (Lance) pulled out all the stops in trying to find the problem. It wound up being what you would least expect - a bad wire - he replaced it and got the system working great.

The agents replaced the main board in my TV very quickly and efficiently. They took care in removing the TV from the wall mount, and in removing the back of the TV to access the part they needed to replace. They also explained what they were doing as they worked.

I be purchased a Sony TV 4 days ago. Everything was great including the gentleman who helped me. Angel at the Pleasant Hill store helped me pick out a Sony 65” tv, set up delivery the next day and he even talked me into extra coverage in case anything happened to it. He said it included any issues that came up, including accidental damage! Why wouldn’t you buy the extra coverage, right? Well the tv fell and broke within the first week but because they didn’t mount it there is nothing they can do. They also said because it’s a Sony, the screen cannot be prepared. Now, after 3 hours of my morning wasted by chatting and talking with multiple people from both Sony and Best Buy, I find out there is nothing that can be done. What made things even worse is the Geek Squad guy acted like he couldn’t care less. I am a retail manager and have worked in customer service for over 10 years.. I couldn’t imagine treating someone like I’ve been treated today. Terribly disappointed!

The agent reviewed our equipment and completed a thorough assessment. In addition he answered all of our questions and offered several excellent suggestions. He was polite, respectful and I enjoyed meeting him!

Had problem with TV sound and also the hook up connections were not accessible. Geek staff fixed issues. They also pointed out that a TV stand would make adjusting the TV for audience viewing much easier. We agreed to the purchase and they installed it. Very pleased.

I’m so happy with the work that Andre and Max did they are truly professionals they knew what they was doing made sure everything was done right took there time to explain how things works and would definitely recommend them or use them again for any installation

This appointment was made as a result of having to reschedule due to an error on the part of the Best Buy employee overseas who scheduled me for the wrong service. The technician who came out, Donavon Taylor, was fantastic and did an excellent job troubleshooting my home theater system.

I had to have geek squad come out a second time. They did an amazing job it went above and beyond my expectation. They painted the wall where the first team scratched and they even touched up some there is around the house with the leftover paint. Thank you this is great customer service.

This is one of the Best investments we have made. Whether its' taking something in (laptop) for service or consulting about something or making a house call to set up our cd/dvd player, The Geek Squad is simply magnificent.

Andre did an absolutely excellent and professional job. We had had an home theatre system installed but it never worked the way it was supposed to. Finally Andre and Anthony fro Magnolia came out and were able to troubleshoot the problem. Andre ultimately came out to do the “work” required and we could not be more pleased. It’s nice to finally be able to operate our system.

Geek Squad is very knowledgeable and smart. They listen to every question you ask and take care of it. and when you think of another question they are eager to take care of it. Also like when they come into your home they cover their shoes. Anyone needing help with there TV, I pads, cell phones etc these are the guys to call.

A third party delivered my new tv. He was more worried about talking to his friend than explaining how my tv worked. Afterwards I got the geek squad to fix everything. I recommend using heed squad for everything

Geek Squad was called out to investigate why my home theater was not performing as expected. The technician was able to troubleshoot the issue quickly, politely took the time to explain how the issue occurred and how to prevent it from happening in the future. He was respectful, knowledgeable, and efficient.

Techs were very good at what they did. They explain everything very well.

Antione & Chris made a Geek Squad service call to my house to trouble shoot new remote and Roku fire stick I recently purchased. They were very professional, knowledgeable and friendly. It’s device like this that will keep my Total Tech membership active. I was quite pleased!!