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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 158 Showing 3,141-3,160 of 9,590 reviews
  • Rated 5 out of 5 stars

    Greek Squad made our home viewer ready.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All moving and installing of TVs in our home was done. The house know has mounted TVs in three places. The Technion did a nice job. Were friendly, knowledgeable, and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    More a necessity than luxury.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have severe hearing loss which causes my family and all in the home theater room to leave when I set the volume at a level where I can hear most of the dialogue. The wireless headset allows me to hear almost perfectly while everyone in the room can now listen in complete comfort.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service and knowledgeable staff!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service technicians! Took the time to ensure all of my issues were resolved!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sonos

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ezra does thorough work. Very knowledgeable and efficient. Installed and explained how to operate the system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helped with audio, printer and headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks so much for the service because of the ever changing landscape of tech. What we know today has changed 5 times by tomorrow.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad makes life so much easier!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Steven was awesome! Knew just what to do. Was professional and thorough. We were so impressed by him we will definitely choose Best Buy and the Geek Squad in the future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Vizio smart TV trouble shooting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent, Ty, was very helpful. He was able and professional. He addressed all our questions. We are enjoying our Vizio smart TV so much more now. Thank you.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad did good work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents reconnected my sound bar to the tv and solved an e-mail issue with my ipad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is excellent!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very professional in syncing our audio and video. Geek Squad agents always do a good job.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was great, However, the information to get a smaller optical cable was wrong. I visited your TV department and was told there is only one size.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad resolved our connection problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The afent came out and set up our remotes th o our tv and satellite service so everything works together. He did a great job was informative and courteous. Thanks Geek Squad your my go to service help with my surround system TV and satellite

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose Surround Entertainment System

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great! The Geek Tech was challenged big time with my Bose 650 Lifestyle system, but he didn’t give up. He took the time a worked through the issues he faced. Thank you Brian. Q

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad visit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the Geek squad Member was able to to fix the problem with my remote and hook up my center channel speaker and my sub woffer correctly. I was fully satisfied with the results of this visit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Annette was extremely professional. She went above and beyond to reach our needs Thanks Greg Long

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helps old people

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I switched from cable to streaming to save money. I'm old and couldn't have done it without the geek squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ms.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Josh fixed our in home theatre quickly and explained our Yamaha sound bar and how to adjust it to get the sound we wanted! We were so impressed!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home Visit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We couldn't be happier. I would recommend Geek Squad to any of my family and friends. We pay for TotalTech Support for a year at a time and believe us , we would not be without it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad tryed all they could to fix my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were out here 3 times to fix my tv and couldn’t. Then it was under factory warranty and they have to look at it before replacement!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lightning Damage expertly assessed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Home Theatre system was struck by lightning and the Geek Squad representative helped me assess which components were still operable and which ones needed to be replaced.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both Geeks that came were on time, neat, courtesy and very knowledgeable about what the problem was with our reciever. They were able to explain the problem and answered all our questions so us non geeks could understand.

    I would recommend this to a friend