Customer Ratings & Reviews

The Total Tech package I purchased last year was certainly worth the money. I purchased three TV's and they were expertly installed by the Best Buy team as well as my new wifi equipment also purchased at Best Buy. They even matched the price Amazon was selling the system for.

The agent connected the aps which needed it and set up the sound system which I did not know how to do.

great job explaining nontech people. We were informed we didn't have enough bytes coming in to cover all our devices.

Geek Squad rep addressed problem where sound bar kept turning itself on and off… seems the primary issue was not the sound bar, rather the power strip it was plugged into. Thoughtful troubleshooting based on experience; rep also patient and nice. I have consistently had good service from Geek Squad.

A new Bose soundbar was installed after the previous Bose soundbar purchased stopped working properly. The Geek Squad member who came to our home was very professional and did a nice neat job. He made sure that the soundbar was working.

The agent and his assistant arrived on time and went to work diagnosing my issue(s). They eventually came up with a solution which involved updating & resetting the TV and Receiver and showed me how they set the Receiver to the best setting for my Atmos system. The problem is, it re-occurred several days later, at least I know how to do the 'reset' and change the setting, but I seem to have an issue with the SONY receiver. Not the fault of the service guys, but I cannot be absolutely sure that the Receiver is the problem. I may have to swap out/trade up to a new receiver, hopefully I can get some credit for this unit when I do.

The agents finally convinced top management that my Yamaha Aventage receiver was faulty. I spoke to the Dover, Delaware Best Buy General Manager that I would return the Yamaha receiver and upgrade to a Denon receiver by paying the difference. What a dramatic difference in performance.

I was having a problem with my Denon receiver last month connecting to my TV. I first tried calling the Denon service department for help spoke to two different technicians and they told me my HDMI connection was bad and that I needed to send the receiver back to them to fix it. I decided to use the Geek squad for the first time to see if they could figure out what happened. Two technicians came out and also told me my HDMI connection was bad. After fumbling around they said I could connect my receiver if I used an Optical connection that I bought from them at that moment. Unfortunately my receiver is is a cabinet and in order for it to work I had to leave the door open so the receiver could work my speakers. The technicians didn't suggest a work around for it, so I researched what to do and saw I could possible use an IR connection to resolve my problem. I went back to my Best Buy in NJ and told them I was unhappy with the service call I received. I spoke to a couple of managers and they agreed to send someone else out. The second technician they sent out was outstanding. He figured out that nothing was wrong with my HDMI and fixed it so I could still use that connection then having use an optical or IR to make my receiver work. I also told him my base wasn't working properly and when he checked it he found out it was not connected to the right port. Somewhere along the way the first two technicians must have messed it up. My warning to all of you is that if your not happy with the service you need to complain because it's obvious all Geek squad technicians are not of the same high quality. My faith in using them was restored and it is my go to store for all my technical needs.

I received a TV with a cracked screen. I noticed it as soon as I took it out of the box. As part of the delivery, I had BB take away my old tv, which still worked, I was just upgrading. I called the driver back to take this TV back and bring back my old TV. He said he couldn't unless BB instructed him to do so. I called BB, was on the phone for 43 minutes. I was told that there was nothing they could do until the warehouse processed the delivery. I was told I would receive a call the next day (Easter Sunday) to schedule the return and delivery of a new TV. I confirmed several times that I would receive a call, emphasizing that it was a holiday. I never received a call, and called myself. There was no record that I was supposed to receive a call (despite the call being recorded for quality assurance). This time I was on the phone for 33 mins to get the pickup and delivery of a new tv scheduled (five days later). I asked for some compensation for my time, and was told there was nothing they could do until the return is processed, and that I would have to call back to receive compensation. The new tv was delivered, and I called for compensation. I was on the phone again for 27 minutes, only to be offered a $50 gift card that I will receive in 7 to 10 days. In total, I was on the phone for 1 hour and 43 minutes to return a damaged item and all I was given was $50. This is a joke. There was absolutely no measure of urgency to make up for their mistake. I truly felt like I was just being placed on hold over and over again to see if I would go away. Now I have a $50 gift card to a store I want absolutely nothing to do with. It's no wonder Amazon is driving these stores out of business.

explained what problem was but did not actully fix it. just how to get around it.

agent came in changed plug position in rear tv ,sound bar said sound bar problem. had no sound. yesterday 9/1/2025 I relocated rear plug to another position sound bar now working . All that after i was refused credit to purchase new sound bar . strange the way it all worked out. some one looking out Just saying.

I had a great experience with the geek squad as always. They are always on time and know how to help me.

Everything connected properly. Worked first time.

The receiver needed to be reset. Once they did it, everything worked fine.

I was having problems with streaming. The agents arrived, assessed my situation and quickly fixed the problem. I was very impressed with their knowledge and ability. In addition I was impressed with the way they conducted themselves. They are an incredible asset to your company.

The agent reviewed our equipment and completed a thorough assessment. In addition he answered all of our questions and offered several excellent suggestions. He was polite, respectful and I enjoyed meeting him!

The Geek Squad did a great job getting all of our Sonos speakers working again. I would reccomend them.

The agents troubleshooted and reconnected my home theater remotes. Also, checked out my computer and provided potential solutions to speed up the system. Jason and associate did a great job. I will be calling Jason soon for additional Geek Squad work.

The two young men were very helpful and I appreciated them. Unfortunately of my problems could not be addressed by them.

I had my surveillance cameras rewired and geek squad did a very good job. They came out in a timely manner and were very professional. I used total tech support which saved me a tremendous amount of money. I would have given them 5 stars, but I my credit card was over charged and it took weeks to get the credit refunded back to my card. Overall, I am very pleased with their service.