Customer Ratings & Reviews

If there was a "zero" stars I'd give it. I am so disappointed I'm thinking of not renewing the annual Tech I signed up for. Communication with Best Buy is HORRIBLE!!! The choices don't apply to me when I go online so I have to call....BUT YOU CANT reach anyone by phone. So I have to DRIVE UP THERE to talk to someone. TRIED to make an in home appointment.....that was a joke. The acting manager at the store said appointment folks would call me the next day to SEE WHAT WOULD WORK FOR ME. But they only texted me and said when they would be there.......which was NOT convenient for me but I couldn't change it or talk to anyone. DROVE up there again to tell them that and asked to speak to someone about an appointment they said it is all done by corporate and they have no control. Definitely not recommending TECH to anyone,.

The agent reprogrammed the universal controller and troubleshooted the tv. He showed me how to access everything before he left.

Eli did an amazing job going through everything that we were concerned with. Took care of the issues we had and set up our device so we can easily access it at our leisure.

The agent came and explained why the tv audio was not being coming from the system

The service was exceptional and the tech was professional and polite. Could not ask for anything better.

Figured out the issue with regards to connection between my Bose home theater system and TV quickly. Resolved the issue fast.

The service men helped us with our streaming.problem and gave us good recommendations on the avaiable streamin g services.Grea

It's satisfactory. My soundbar is still under fix for the second time.

Jessie is excellent at troubleshooting home audio systems. She doesn’t give up until it is completed and working properly.

Marques Ward-Young impressed my husband and I with his knowledge and expertise. He was personable and courteous. We would request him, again, when we needed his service.

Tyler did an excellent job. He diagnosed our problem expertly and quickly. We were very impressed! Problem solved!

The Geek Squad is 5 Star They we’re great and did a perfect install. This is an incredible service So very glad we got it !! The techs were quick and very easy to work with

The agent helped setup streaming service and showed me how to navigate through the service.

Your Geek Tech was very helpful in showing how I could correct the problem if I do experience another power failure in our home. Geek Tech are always so helpful in solving easy to hard issues. What a great service to have.

We had the geek squad come out to fix the tv & bose sound bar. They accomplished that but after they left the vizio tv would turn on during the night. Called again and second person came. She said she fixed the problem but no tv still came on during the night. I decided to look at vizio web page trouble shooting and I followed their instructions completely & problem fixed by changing some tv options & getting new cord. NO more ghosts at our house!!

The TV was working when they got here but the GS still gave me advise on troubleshooting from home and took down the model of the C1 just in case it happens again

They straightened out my problem with my Sonos arc and now everything is back to normal. Many kudos!

We had the 3rd rep come out to help us learn how to use the remote. He was excellent!

The guys did a great job and were very knowledgeable in explaining the TV's operaton and setup to us.

He wasn’t able to fix it but suggestions that work