Customer Ratings & Reviews

The technician was PHENOMENAL! So knowledgable, very polite and personable. Solved the issue easily. Very happy with this Geek Squad service. Highly recommend

The agent KYLE always does a fantastic service. Would always recommend him on the Geek Squad. The only bad thing was the wait of 2 plus weeks for him to be able to come.

Great service!! very knowledgeable, I am impress and very happy with the service. Excellent, I Definetly recommend GEEK SQUAD

The guys that came out did a nice job but I had asked the person on the phone to make sure they brought out a new Ethernet cable as the existing one might be corrupted. On service day they did not have a cable so they made one from what they had in their service vehicle. Bravo for solving, but why-why-why were they not told to bring one since I specifically asked. So the 3-star rating is for the miscommunication, not for the performance of the crew that came out here.

Great guy, very knowledgeable and personable and it was a nice experience.

geek squad member came a lot earlier than was previously expected so we were very happy about that. He fixed our problem with Alexa and had her working within 15 minutes which we really liked.

The agents came out to fix the soundbar but couldn’t remedy the problem. Had to send back to Samsung.

Two tech visits. Both visits were very good. The problems with my tv were perplexing, but quickly resolved. Each visit included two technicians who each contributed to the solution.

The techs came and fixed my problem 1,2,3. They showed up on time and were not only professional but very personable as well.

I couldn't understand how to cast from my phone to my tv. They examined devices and clearly explained what I needed to do in future.

Recently installed new computer. Issue with MS files. Geek did great job explaining and showing me how to rename files. Appreciated his expertise and patience!

The agents set up our home theatre’s sound system. It was wonderful service and the agents were very efficient.

Both Geeks that came were on time, neat, courtesy and very knowledgeable about what the problem was with our reciever. They were able to explain the problem and answered all our questions so us non geeks could understand.

My Geek got my internet up and running in a flash!! He was polite and courteous and very friendly. The Geek Squad is my "go to" for all my technology issues.

The agents trouble shot my system, found the problem and fixed it. Very friendly and knowledgeable.

The agent discovered that the batteries were dead in the new Roku remote that I’d purchased in November. It never occurred to me that batteries were the problem since it was all so new.

Eric set up the Bose Soundbar and rear speakers. He was courteous, and knowledgeable. He answered all our questions (we are seniors)…& was patient!

The agents were on time and efficient in solving my connection problem. I was not able to get it resolved over the phone so they came to my house and quickly solved.

The agent solved all our problems with our TV and computer. He was quick and efficient. James is the BEST!

Agent was the better. He was so good of explaining things to us. We would want the same tech to come if we would need anyone again.