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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9590 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance of the Home Theater Troubleshooting Service, with many reporting that everything now works perfectly. Customers also appreciate the service's connectivity and troubleshooting capabilities. However, a few customers have experienced compatibility issues and difficulties with the volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 169 Showing 3,361-3,380 of 9,590 reviews
  • Rated 5 out of 5 stars

    Wall tv was mounted quickly and perfectly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so happy I had a regular Geek Sqd do me installation and not one of the subcontractors. Tyler and his helper were friendly, efficient and very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roku TV SUCCESS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents helped tech dinosaur me get my roku tv set up in my new home. They were GREAT....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Out smarting a Smart TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs were great, couldn't been able to do it without them. The Geek Squad techs were able to out smart my new 'Smart TV'!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jacob was very personable and took the time to explain our new audio / visual equipment and installed the items quickly and professionally.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable and helpful tech’s. They really know the products and solutions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bill was awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bill was awesome!!!!! it was the second Geek squad member to troubleshoot the problem, but Bill knew what the problem was right away and went to work!!! Thank you Bill!.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ashley got my Sonos Beam up and running

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ashley got my Sonos Beam up and running, as well as answered questions about its use. She did a great job is and is very personable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV Audio

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was having television audio problems when switching from satellite TV to streaming TV. The tech quickly went through various settings on the television, receiver, & steaming service to fix the problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buys Geek Squad is The Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great timely service, very knowledgeable and efficient personal that I can count on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad double agent expertise!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a year and a half of trouble with my home theater setup, it is finally working up to par. Thank you Daniel for your expertise!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Need further help!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service rep was very efficient and courteous. He did correct the problem with Apple TV but the problem with our Harmony remote control specifically in calling up LIST is not working. Bummer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was very happy with the Geek Squad guys that helped with trouble shooting a poor connection of a speaker cable. Showed up on time and guys were able to diagnose problem right away. They explained how to connect future speakers and components and room layouts. Very happy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home theater trouble shooting, repair.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top notch techs, fixed everthing extremley well. Informative and polite team of two.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad sound system troubleshooting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was incredibly knowledgeable , professional and genuinely a nice fellow. Resolved the problem!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed my home theater!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daniel knew the answers to EVERYTHING! Knowledgeable, kind, and efficient!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast & efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a new computer because the old one was 6 years old and was really slow. Haven't been using it long but this computer is fast and efficient. Wish it would have been a little cheaper.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sony TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very helpful with information on my TV, due to no manual or instructions for operating.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Quick and easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think there is something wrong with the printed instructions. The geek did a good job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad service call

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. We recently had a power outage and lost the sound bar once the power came back on. One phone call later we were back back up and running.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was early and communicated very well with there ETA. Very patient with all questions and took the time to show me every question I had.

    I would recommend this to a friend